New Reviewer

Sunrise Senior Living - Nursing Staff Review from Mountain View, California

Do not want to divulge location info. No facilty generated communication with nursing staff or care plan coordinator regarding health issues, care, doctor visits, mecine changes or level of care change. Contacted 4 times in 4 years 3 of which was comparable to tattling children. Back dated billing with increased care charges expecting full payment without a budget option and discharge set up for 2 days without my knowledge. Even discussions with administrator (the only one I trusted) and them following thru issue with nursing coridanator this person does what she wants. Have arrangements with doctor personnel and reported to them of situation regarding facility contact which they were glad I did. Wanted to remove relative but they want to stay because of friendships made& thought of moving again which is stressful on an 80+ person. Level of facilty in fallen to point reduced that I noticed many residents boredom and depressed atmosphere.Community Company in last 3 weeks has now been involved making positive changes which was verified by relative. We'll see. I still do not trust nursing dept. though.
View full review

All true at our PA location too! Very bad situation!!! But a move out of the familiar surroundings would be traumatic for our Mom.



I was an RN and now am afraid of getting older. Sad to say, I don't trust too many of them nurses either.

Your only hope, is to contact your local Ombudsman, OR find a patient advocate who knows how to navigate the healthcare/nursing home system. The Ombudsman's phone number is required by law, to be posted in the facility so family and resident of the N Home, can easily find it. Remember, the squeaky wheel is the one that gets the grease. I will also add, write down everything, names and license of all who were there, date, time, who you called, and then stay on it!

You can also report to DHS if you believe there is elder abuse.

Gotta get ALL your ducks in a row though, first.



View more comments (1)
#562647 Review #562647 is a subjective opinion of poster.
Mountain View, California
Reason of review
Poor customer service
New Reviewer

Assisted living negligence, refusal to compensate

On June 19, 2010 a Sunrise Senior Living aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home. The fall happened at Sunrise of Jacksonville (FL). Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what was fair--forgiveness of all fees during Mom's absence and reimbursement of out-of-pocket expenses resulting from the negligence-related fall. Sunrise's attorneys dragged out the process for all four months...never offering anything close to fair compensation, never mind anything extra for the pain and suffering they put my mother through. The fall also resulted in her hip replacement surgery, scheduled for August, to be postponed until the following year. Yet, despite all this, Mom opted to go back and accept a severely reduced settlement. Two days before she was to return, three Sunrise staffers evaluated her and told her how much they looked forward to her coming back. The next day-- the day before she was to return-- Sunrise refused to readmit her until an agreement was signed, and the only agreement they offered specified that my mother could not return. This is the company professing only the best for your loved ones in their sunset years. They call it The Sunrise Difference. The Sunrise Difference is the cruelty, malice, and disdain with which they treat a resident when that resident has been wronged. Please feel free to send this to everyone you know with an elderly loved one. Let them know how cold and malicious Sunrise Assisted Living is. Spread the word that no one else should put himself or herself in a position to be treated this way.
View full review

Sounds familiar .....we have had some of these same situations, very verysad.


Our experience of Sunrise in the UK is no better.

Wish we had never put our parents in there.

They've been there 4 months and have deteriorated badly since being there.

Getting them out asap.

If you love them - don't put them in Sunrise.



View more comments (2)
#202702 Review #202702 is a subjective opinion of poster.
Jacksonville, Florida


Sunrise Senior Living Terms of Service
Sunrise Senior Living, LLC. All Rights Reserved. Reproduction in whole or part of the contents of the Web site is strictly prohibited, except for personal use by individuals or for non-commercial use within The Client's organization. Access to the Web site is provided solely to users for information in support of Sunrise Senior Living and its affiliates products and services. No other use of the information provided hereunder is authorized. In consideration of this authorization, The User of Website agree that any copy of the contents that The Customer make shall retain all copyright and other proprietary notices contained therein. Documents published by Sunrise Senior Living on the Web site are provided "AS IS" without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To read more:
Sunrise Senior Living Privacy Policy
Sunrise Senior Living is committed to protecting The Client's privacy. The following information explains Sunrise Senior Living's' policy regarding any personal information The User of company services may supply to Sunrise Senior Living when visiting Sunrise's goal in collecting personal information online is to provide The Client of Sunrise Senior Living with a personalized Web experience. By knowing The Client's preferences can deliver relevant information that meets The Customer's needs, and ensure that The User's visit to Sunrise Senior Living's' site is quick, easy, and productive. Sunrise collects IP addresses for system administration and internal tracking. When The Client visit Sunrise Senior Living's' site, Company's servers log the IP addresses only. The Company do not link IP addresses to anything personally identifiable. They also maintain the visitor's identity while at Company's site so they need only log in once. By using this site, The Client consent to be governed by this Privacy Policy.
To read more:

Sunrise Senior Living provides resident-centered services for elder people who have experienced memory loss, such as dementia or Alzheimer’s. To improve quality of life for such seniors, Sunrise Senior Living offers a wide range of services their relatives can choose from: short-term stays, memory care, assisted or independent living, nursing.
The centre has an experienced team of specialists who are trained to deal with such kinds of mental diseases. They not only provide assistance with residents’ everyday needs, but also encourage their independence and protect their privacy, providing sympathetic and supportive care that helps old people to cope with such a formidable challenge as memory loss.

Sunrise Senior Living reviews and complaints
Edit Description

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article