Sunrise Mall Reviews
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Sunrise Mall - Hospital Bill Review from Wyandanch, New York
I took my 8 year old son shopping at a jcpenny in the sunrise mall in Massapequa.. While riding the escalator his foot got sucked up in the side wall and was unable to get it out until we reached the top by that time the toe part of the shoe had been cut off.. Luckily he didn’t lose a toe, but he twisted his ankle pretty bad.. The manager on duty was very friendly and called an ambulance. He instructed me not to give my insurance info at the hospital as jcpenny has insurance and will take care of it and someone would be in contact with me within 48 hours. 1 week later no one contacted me. I went back to jcpenny spoke to a different manager who was just as friendly and was shocked no one contacted me and made some phone calls and assured me someone would call me that day.. But on my way she suggested to never use their escalators or elevators BC its an old building and we should use the mall emterance instead. I was taken back by this!! Later that day the insurance company called and the women was so rude and nasty and didn’t want to hear my side. In fact she kept speaking over me every time I spoke. We left off by he saying she has to review the video but she couldn’t guarantee them paying doctor bills. 1month later (which was yestrday) the insurance company called me back and said sorry they are not paying the hospital bill! Even though the manager assured me they would.. I rryed to call the corporate office it rang 3 times and went dead . I called 4,more times and the same thing! I am contacting my local new station first thing tomorrow.! REPLY
Wyandanch, New York
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