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3.7
If all you want to do is order frames then this place is great. However, do not have any questions or they will go unanswered. They have a teenager working the phone and she is unsupported. If she can't answer it, it won't get answered. They willfully turned their back on me when I had questions about how to order my lenses online. By the time I gave up I'd lost my savings and was pretty disappointed with the experience.

User's recommendation: Only for buying frames.

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#2911569 Review #2911569 is a subjective opinion of poster.
Location
Venice, Florida
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Items missing from order

1.3
Update by user Jan 04, 2019

Correction to typo re company name in original review. This review is for sunoptique.com an online retailer of discounted eyeglasses, frames and sunglasses.

Placed order for replacement frames for my teenage son and added the Eyeglass Maintenance Kit for $9.99. Received frames but no kit.

Have contacted the company twice (using their “Contact us” button at the top of their webpage.) to get what I paid for, including a copy of my order confirmation, and have received zero response. The kit was an optional add on at checkout, which now seems to be a scam.

Original review posted by user Jan 04, 2019
I placed an order on 11/2/18 for a pair of replacement frames and included the optional maintenance kit for $9.99. After over two weeks I finally received the frames but the kit I paid for was missing. I wrote to the company asking for the kit that I paid for and received no response. I wrote again and still no response. Two months later, I still have not received either a response or my item. This company has zero customer service and the add-ons offered are a scam!
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#1441243 Review #1441243 is a subjective opinion of poster.
Reason of review
Order processing issue

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