SunOptique
SunOptique Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SunOptique has a 3.2 star rating from 2 reviews with mixed sentiment; customers note professional, timely customer service but uneven reliability and missing items.
Key Takeaways for Future Customers
- Check SunOptique reviews and confirm stock by phone before ordering discontinued frames.
- Expect medium price level and good service for simple frame purchases.
Negative Feedback / Risk Areas
- Unanswered messages and missing add-ons led to unresolved SunOptique customer complaints about refunds and exchange policy.
- Limited support for lens ordering and occasional unreliable order fulfillment.
Positive Feedback
Customers praise professional, timely customer service and useful help when staff can resolve availability issues for frames.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SunOptique has a 3.2 star rating from 2 reviews with mixed sentiment; customers note professional, timely customer service but uneven reliability and missing items.
Key Takeaways for Future Customers
- Check SunOptique reviews and confirm stock by phone before ordering discontinued frames.
- Expect medium price level and good service for simple frame purchases.
Negative Feedback / Risk Areas
- Unanswered messages and missing add-ons led to unresolved SunOptique customer complaints about refunds and exchange policy.
- Limited support for lens ordering and occasional unreliable order fulfillment.
Positive Feedback
Customers praise professional, timely customer service and useful help when staff can resolve availability issues for frames.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Great customer service - even though the frame I need is not available
- - My titanium Silhouette frame broke; lenses are nearly new.
- - Online order placed June 6; they checked stock quickly and couldn't fulfill.
My titanium Silhouette frame broke, but my lenses are perfect and nearly new, so I am trying to find a replacement frame. I ordered a new frame online Jun 6th, then on Jun 7th I called them to confirm the order since it was a discontinued hard-to-find frame that I am hoping to find it "in stock" somewhere.
On the phone the gentleman took my info, said he would check to see if they could get the frame, and within a few minutes he called me back to tell me that sadly they would not be able to fulfill the order for that specific frame. Though I was disappointed, I was also impressed with how quickly and professionally they handled the situation.
All-in-all, I will rate that as great customer service any day!
- Professional and timely customer service
- Could not work a miracle for me lol
User's recommendation: Great professional customer service - but can't work miracles, so be realistic
Venice, Florida
Help others
- - Great for ordering frames, but phone support is weak.
- - Questions about online lens orders went unanswered and I lost savings.
If all you want to do is order frames then this place is great. However, do not have any questions or they will go unanswered.
They have a teenager working the phone and she is unsupported. If she can't answer it, it won't get answered.
They willfully turned their back on me when I had questions about how to order my lenses online. By the time I gave up I'd lost my savings and was pretty disappointed with the experience.
User's recommendation: Only for buying frames
Items missing from order
- - I ordered 11/2/18 for replacement frames and a $9.99 kit.
- - Frames arrived after 2+ weeks; the kit was missing and there was no reply.
Correction to typo re company name in original review. This review is for sunoptique.com an online retailer of discounted eyeglasses, frames and sunglasses.
Placed order for replacement frames for my teenage son and added the Eyeglass Maintenance Kit for $9.99. Received frames but no kit.
Have contacted the company twice (using their “Contact us” button at the top of their webpage.) to get what I paid for, including a copy of my order confirmation, and have received zero response. The kit was an optional add on at checkout, which now seems to be a scam.
I placed an order on 11/2/18 for a pair of replacement frames and included the optional maintenance kit for $9.99. After over two weeks I finally received the frames but the kit I paid for was missing.
I wrote to the company asking for the kit that I paid for and received no response. I wrote again and still no response.
Two months later, I still have not received either a response or my item. This company has zero customer service and the add-ons offered are a scam!
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