Sunny Land Tours Reviews

I had the Platinum Package to Egypt. Arrived to my cruise ship...no one had any idea who I was...no reservations..had to wait 2 hours before taxi driver got a hold of reservation for Sunnyland Tours. Stranded at the airport to Abu Simbel for an hour because no reservations...more yelling and waiting. Never use these jerks again...waste money and time. worst trip ever. I would never use this company or recommend them to anyone I know. I had the worst time and waited mostly on the taxi and airport service as no on knew what the *** to do. What kind of company are they running...just want your money and no service....get a real job jerks

We are Travel Agents, booked "The Grand Tour of Costa Rica"...we booked Dec. 30, 2014, we did not receive our Tour Pkg. of itinerary/information until we returned home on Feb. 27, 2015....so although we had booked our flights ourselves...we left for Costa Rica. We started good communication with Jasmine Sidawi, our Tour was Feb. 17-26, 2015, we NEVER saw anyone from Sunnyland Tours! There was no pick up from the airport, the afternoon before the tour we emailed Jasmine as to when/where to begin tour...also noticing our emailed itinerary had changed several times...with no information such as baggage weight restriction, or items needed for the Tour. We only received our information PKG. once we returned home. Although Costa Rica was truly amazing, part of our Tour Pkg. never happened, very disappointed! We send people on all types of trips/holidays and we need to know our clients are taken care of and informed. This is a reflection on us as Travel Agents, the country of Costa Rica...who you represent as well as Sunny Land Tours. We would like to hear back from you! Thank you. yourtravelguys@***.com

My boyfriend and I wanted to book a trip to egypt and the deadline is coming up so we started communicTion with Fernan Salazar right away. After the first email and I voiced my concerns and needs he was less than prompt in answering my emails. He even had the audacity to send me an email in all caps when I asked him a question. Eventually he stopped and never answered me until my boyfriend called to complain. Time was ticking and tickets needed to be booked and I wasn't getting a response so I called the owner. I specifically told the owner I wasn't looking to get anyone into trouble I just need an answer to book my vacation. Long story short due to lack of communications and urgency they told me they cant book my reservation BC there were no flights left!!! SO AFTER 4 days of no communication and me depending on them for my vacation I got screwed and now have no time to find another company so my trip is cancelled by this *** company!!! I HATE THEM! I DONT CARE HOW CHILDISH IT SEEMS BUT FOR A COMPANY WHO I WANT TO GIVE $4000 HAD THE NERVE TO TREAT ME WITH SUCH DISREPECT, I HOPE THEY CLOSE THEIR DOORS! FAIR WARNING PEOPLE, THEY DONT CARE ABOUT YOU OR YOUR NEEDS. THEY WORK WHEN ITS CONVENIENT FOR THEM!!! STAY AWAY!!!!!

I too booked Sunny land Tours because of the itinerary of a trip for my clients to Costa Rica and I never got my commission and I worked so hard for this and had to keep calling them because they never sent the right documents and air plane seats or anything. Here is a letter my clients sent them Dear Sunnyland Tours, This email is to complain about the terrible tour service you provided us in Costa Rica from January 4 to January 11, 2014. It ruined our vacation. First we barely received our travel documents prior to departure. Even after pleading for them so we could review them. We should have had them weeks before departure. On our arrival in the country at San Jose airport, no one was there to greet us and provide transportation to our hotel. We finally found the hotel shuttle with the help of baggage handler (who we had to tip). There was no tour guide at the hotel to explain tour or answer questions. As a matter of fact we never met anyone from Sunnyland during the entire tour. Then at the end of our stay at Matawabe lodge, we were left at the transfer point with no one to pick us up for the Arenal tour. Fortunately I had a cell phone, when I called I discovered no one was scheduled to pick us up. We were stranded. When someone showed up two hours later, the driver spoke no English so we did not get a tour, just a ride to the hotel. Again no one from Sunnyland or anyone resembling a tour guide. Then for final segment to Tamarindo, we arrived to find that you had booked the wrong room (one king instead of two double beds). We paid $150 to get the correct type of room as we had to upgrade in order to get an available room. Again no tour, no one from Sunnyland. Then although Sunnyland promised transportation to Liberia airport there was none, we had to pay $80 for a taxi. On top of this when we checked our tour bill, you charged us $200 more than the actual airfare! So bottom line, we believe you owe us reimbursement for the hotel room, taxi and airfare of $430. I am copying our travel agent so she has this information as well. All in all a terrible experience. You should be ashamed to call yourself a tour company. If you are not the correct staff at Sunnyland to respond to this, please forward this to them. We expect a response! they sent a respond they gave them a 100.00 voucher for there next tour with them really!!!!

I have been in the travel business for over 40 years & have never had such a bad experience as with this company. In February 2011 I contacted Sunny Land to to set up a European tour for approximately 50 people & 25 rooms. I sent them the groups itinerary & told them the group would need 2 free trips for the group leader & his wife. End of March we recieved a contract with the price per person but with only 1 comp. I called them about the other comp & was told it was ok & I would have to send them $7500.00 by 4/4/11. After many more calls asking to have it in writing I recieved another contract on 7/21 which was also wrong. Finally on 7/27 I recieved a contract stating I would recieve 2 comps. Shotly after the $20,000.00 second deposit was paid on 8/24 the group lost 2 people but maintained 25 rooms.I was told they would still be charged the 50% cancellation fee of $3900.00 as per the contract. From that time on until final payment was due on 3/12/12 the Euro had dropped considerably but were told there would be no refund as the trip was priced in US funds. We found out that one train segment was booked incorrectly (bedrooms instead of coach) Again there was no refund allowed for the difference in the cost of the train. After many calls to find out the balance on 3/14/12 I recieved a call with the amount & because it was now late I would have to overnight it that day. I sent the money in without checking the figures (BIG MISTAKE). When the group leader received the train tickets he found that some of the names were wrong & the tickets would have to reissued. After the group departed on 5/7/12 I realized I had overpaid Sunny Land. I saw that instead of charging the $3900.00 per person they were charging $3991.65 per person . The extra $1.65 was to mail the documents which was already included in the contract price. When I called them I was told I never signed the revised contract & therefore did not receive the 2nd comp. so I was charged $3990.00. They did however say they would refund me $40.00 for the overcharge on the mailing & if I booked another group of 50 or more people they would credit me $3900.00 (NEVER GOING TO HAPPEN). After over 40 years of traveling around the world with groups & believing & trusting the people I have dealt with this is the first time anything like this has happened. As of 7/17/12 I have yet to recieve the $40.00 refund.

Jasmine at Sunnyland tours is completely insensitive to her travel clients needs. She is late in responding to inquiries, she calls at 4 am in the moring and there are mistakes in her calculations. We were not very happy with the service at Sunnyland tours. We booked a tour to Egypt with Sunnyland travel and the service was terrible. There were no apologies for mistakes made and she does not listen to instructions very well. Overall, we did not find the quality of the service or the attitude to be acceptable. Unfortunately, we would not recommend them to other travellers.