Horrible, horrible, horrible

I have never, ever been so unhappy with a contractor or a company. It's been6 months since the project was to start and it's still not completed to my satisfaction. It takes numerous calls to get any reply to our calls/emails, and every time the response is that the situation will be resolved, but it still isn't. We get excuse after excuse and delay after delay. Not only would I never recommend Sunair to anyone, I tell everyone I know to stay far away from them. There are plenty of awning companies, I strongly suggest choosing any one other than Sunair.
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ID
#853090 Review #853090 is a subjective opinion of poster.
Location
Sewell, New Jersey
Service
Sunair Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sunair Awnings = Low Quality

We purchased awnings from Sunair several years ago. The awnings are noisy with squeaks and rattles and at times do not operate properly. We have contacted Sunair numerous times, only to have them put the problem off onto their dealer in the area. When we contacted Sunair last, they stated that, "the awnings are now out of warranty". When we stated that we had reported problems to them within the warranty period, they stated that, 'it is no longer our problem." Not only weren't the issues ever addressed by Sunair, we were treated rudely, nearly with contempt by the woman that runs the office.
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2 comments
#292936

I've had my Sunair awning for about five years and have had no problems. It is 15 feet wide and 10 feet deep, so it isn't small.

#281843

We have had 2 Sunair's for twelve years and have had "0"

Problems. Our cousin and neighbor have them also. Maybe the difference is we had our installed by Sunair and not by a dealer; we live near the factory.

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ID
#170990 Review #170990 is a subjective opinion of poster.
Location
Amsterdam, North Holland

About

Sunair Warranty
Sunair's' JESSUP, MD showroom is open to the public. During this winter, on sunny days sunairawnings.com raised Company's sunair windowscreens, allowing sunlight to warm and brighten Sunair's' rooms. The deck is now Company's new family area. Company's SUNAIR retractable awning looks just as good after 5 years as it did when it was installed. Please correct The Client's Last Name. This web site is protected by sunairawnings.com copyright laws. All trademarks, pictures, products information and texts on this website are property of Sunair Direct. This includes all the contents located on the website http://www.sunairedirect.com including texts, pictures, photos, trademarks, documents, logos, videos and graphic elements. The contents cannot be wholly or partially copied, played, transferred, loaded, published or allocated in any way without stated written consent by Sunair Direct / Awnings Unlimited Inc. in Jessup, MD.
To read more: https://sunairawnings.com/warranty-information
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To read more: https://sunairawnings.com/frequently-asked-questions
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Summary

Sunair is a company, that has been manufacturing special sun protecting items for homeowners and commercial clients since 1978. In the assortment of this company there are such products like, retractable awnings, window awnings, solar screens and diverse shading systems. The firm owns two main plants, that are placed in Jessup, MD and Phoenix, AZ. Additionally, the Sunair has many partners: Mermet, Ferrari, WCPA, Sunbrella, somfy, Dickson, simu, etc. The basic product line is distributed within the USA. For the above mentioned facts we can assume that, this company is leading and growing in fabric shade industry.

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