Sewell, New Jersey
Horrible, horrible, horrible
I have never, ever been so unhappy with a contractor or a company. It's been6 months since the project was to start and it's still not completed to my satisfaction. It takes numerous calls to get any reply to our calls/emails, and every time the response is that the situation will be resolved, but it still isn't. We get excuse after excuse and delay after delay. Not only would I never recommend Sunair to anyone, I tell everyone I know to stay far away from them. There are plenty of awning companies, I strongly suggest choosing any one other than Sunair.
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
Amsterdam, North Holland
Sunair Awnings = Low Quality
We purchased awnings from Sunair several years ago. The awnings are noisy with squeaks and rattles and at times do not operate properly. We have contacted Sunair numerous times, only to have them put the problem off onto their dealer in the area. When we contacted Sunair last, they stated that, "the awnings are now out of warranty". When we stated that we had reported problems to them within the warranty period, they stated that, 'it is no longer our problem." Not only weren't the issues ever addressed by Sunair, we were treated rudely, nearly with contempt by the woman that runs the office.
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