Sun Tracker Boats
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Sun Tracker Boats Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sun Tracker Boats has 2.3 star rating based on 53 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good price for boat, Good setup for fishing, Affordable-great warranty.
Cons: Poor quality, Customer service is terrible, Defective item not replaced.Recent recommendations regarding this business are as follows: "Do not buy!", "Easy to purchase boat but cannot contact company when there is a problem.", "Don’t buy", "Be wary", "Don’t purchase a sun tracker".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sun Tracker Boats has 2.3 star rating based on 53 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good price for boat, Good setup for fishing, Affordable-great warranty.
Cons: Poor quality, Customer service is terrible, Defective item not replaced.Recent recommendations regarding this business are as follows: "Do not buy!", "Easy to purchase boat but cannot contact company when there is a problem.", "Don’t buy", "Be wary", "Don’t purchase a sun tracker".
Most users want Sun Tracker Boats to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Sun Tracker Boats Reviews
"Great Pantoon boat"
Making memories with my kids. This is our first Boat and our boating day are going to be full of adventure and fun. Thanks User's recommendation: Great family...
"Worst boat I've ever owned."
Hole in pontoon. Tumbler broken. Mph never has worked. Now 3 months waiting on recall of gas tank that dealer has no clue how to fix. Goes on and on. We owned...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
What A Mess
The original issue started Labor Day Weekend, 2022. The boat spent 2 months in the shop.
It took weeks for the warranty department to aprove a repair and then they couldn't find a part. Ironically, while my boat was in the shop there was a recall for this exact issue....
We had put about 20 hours on the boat. The steering was pretty stiff from the beginning but assumed it would loosen up. Wrong. The first day of our fishing trip we launched the boat and it would not steer.
It was frozen up. We took it to the dealer for the warranty repair and it has been over 6 weeks waiting on parts. They say it will be at least 2 more, maybe a lot more. The dealer received the new helm but not the steering cable.
What is so difficult about a steering cable? Are they that specialized? Is there not aftermarket cables that would work? So far the score is on the water 20 hours - in the shop 1,032 hours and counting.
Suntracker customer service was no help.
It was such a great boat for the 20 hours that it worked. DO NOT BUY ONE OF THESE!!!
- Great when they work
- Apparently cannot be fixed and no one cares
Preferred solution: The boat fixed. There is probably nothing they can do about our disappointment.
User's recommendation: Buy something else. If the company is unable/unwilling to find a part that will work on something easy, what will they do on something difficult?
Chicago, Illinois
Worst boat I've ever owned.
User's recommendation: Do not buy!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jefferson, New Jersey
Resolved: Waiting one year for a recall seat replacement!!
Company resolved the issue.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t purchase a sun tracker
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leeds, Alabama
Unreasonable loss of use of new tritoon due to recall within first year
I received a message that Sun Tracker will not provide any monetary help due to our loss of use. They say the warranty does not give us anything due to loss of use.
When scheduling the service, To minimize my loss of use, I asked that they have the materials to do the recall repair when I bring the boat in which they told me they did. Boat has been in service for over 30 days with no resolution to the recall repair in the near future. I have lost the use of my new 2023 boat due to no fault of my own and believe I should be compensated for this loss of use during the prime boating season. I have tried to contact someone from Sun Tracker Customer Service but have been given the run around while being unable to contact anyone in Customer Service.
Please have someone contact me immediately to resolve this recall repair matter and to discuss fair compensation for loss of use of this new boat. I have contacted "Pissed Consumer" (review number 529****) and I will be reaching out to others to let them know about my dissatisfaction if this is not fairly resolved.
When a new vehicle is recalled, the manufacturer provides a loaner. I believe the manufacturer of this new boat should also make restitution for a new boat that is out of service due to no fault of the owner.
- Large company with good products & many sales outlets
- Very limited ability to reach customer service
Preferred solution: reasonable compensation for extended loss of use during prime boating/fishing season.
User's recommendation: Easy to purchase boat but cannot contact company when there is a problem.
Unhappy
Bought a brand new 2023 sun tracker in June all the little things and big things are having issues. The ignition keeps turning.
Weve tried to tighten it multiple times ( makes it hard to start when it just keeps turning) the board popped off on the trailer marking up the pontoons found out they used regular small bolts instead of lag bolts. Cupholder is pulling apart from the seat after the third time of taking it out Straps for the canopy broke the first time out, plastic pieces are coming off of the gates, coming in and going out of the boat, jack on the trailer is junk does not hold the boat up properly leans and looks like its going to fall over, the waterproof cover holds water. In fact, it held so much it bent the supports on the inside, destroying it and stretched the cover.
Im terrified of dropping the boat off to get it worked on and all these miscellaneous things done Ive heard people say that it takes months for them to get their boats back. Hopefully at the end of boating season Ill have a list they can fix.
- Fun to be on the water
- Poor quality
Preferred solution: When someone buys a new boat, they expect quality. No quantity here
User's recommendation: Don’t buy
Kennewick, Washington
Great Pantoon boat
User's recommendation: Great family boat
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Doylestown, Pennsylvania
Steering
Very unhappy
- Cheaper
- Cheaper
Preferred solution: Apology
User's recommendation: Be wary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Power bimini top does not work
Preferred solution: I want the bimini top fixed.
User's recommendation: Do not purchase a Sun Tracker boat, quality is crap and after the sale service is crap!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rust Stains coming thru Vinyl Floor. From wood.
- Rust stains will come thru floor onto vinyl
Preferred solution: I would like an explanation as well as new Vinyl flooring. And why has this only happened to our boat? No other Suntracker pontoons.
User's recommendation: Don’t put a Suntracker in water.
Charlotte, North Carolina
Can't get wiring harness for a 2023 bass buggy
User's recommendation: Junk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need help
- Extremely poor customer service
User's recommendation: Stay away unless you don't want any help
This is typical with their Tracker Marine Repair. They have two actual mechanics and the rest seem to be teenage helpers. Take a look I have been to three...
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Russellville, Kentucky
Disappointed customer
Preferred solution: Apology
User's recommendation: Buy another brand of pontoon. Suntracker is reasonably priced but not built to last
Chico, California
All of the casting chairs have broken
Providence, Rhode Island
Captain seat leaks
User's recommendation: Bet careful. The quality control at factory is poor
Leaks! Leaks! Leaks!
- Good setup for fishing
- Spacious
- Poor quality
Preferred solution: Let the company propose a solution
West Des Moines, Iowa
Poor quality
User's recommendation: Buyer beware. Not made well. Probably worth a few more $$ to get a better brand
About
, , , ,
Sun Tracker Boats is a part of Bass Pro Shops organization, which was founded in 1978 by Johnny Morris. Today people can purchase boats in every Bass Pro Shops Tracker Boat Center locations. Moreover this company cooperates with numerous dealers worldwide, so it becomes easy for people to find boats for family free time spending, or maybe just for a hobby. There are many types of boats models that are featured by a size and a number of seats. The boats are equipped with GPS and a sound system, so it may be used not only for fishing but also for making parties. The company offers some discounts in the specials tab.
Sun Tracker Boats is ranked 44 out of 294 in Water Transport category
USA, Canada
Brands Related to Sun Tracker Boats
Bass Pro Shops
“I ordered two firearms online and had them available for pickup at the Glendale, AZ store. Order...“
Cabelas
“On Dec.4 2023 I answered an add for a raven cross bow. The add says delivery in 3 to 5 days,this is day...“
TRACKER Boats
“Is this a product of boat whic they are sellin in glowroad just know it's fake or original product or...“
Tracker Marine Group
“Here is why you should never buy Nitro made boats, This boat is a 2020 Z21 Pro Series boat that cost 70k...“
Companies Similar to Sun Tracker Boats
Ranger Boats
“Bought a 2018 RT198 P brand new, first month of ownership starter would stay cranking after starting...“
Tracker Marine Group
“Here is why you should never buy Nitro made boats, This boat is a 2020 Z21 Pro Series boat that cost 70k...“
Godfrey Marine
“The Aqua Patio 275 CBE pontoon is beautifully designed, comfortable and powerful vessel. With the $130K...“
Mako Boats
“No electricity to the engine. Cant start it Changed the battery and everything is powered except the...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
De débloquer nom numéro