Sun Mountain Custom Doors Reviews
Sun Mountain Custom Doors Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sun Mountain Custom Doors has a 1.0 star rating from 1 review and widespread customer dissatisfaction reported.
Positive Feedback
Customers note the company makes custom doors and delivered a bespoke entry with sidelights for a high-end project.
Negative Feedback / Risk Areas
- Reviewer reports a damaged jamb and refusal to cover a $230 repair, reflecting Sun Mountain Custom Doors customer complaints about refunds.
- Claims of poor follow-through on warranty and dispute over invoicing timelines indicate issues with customer service.
- Concerns that small warranty payments contrast with expensive custom door orders raise questions about reliability.
Key Takeaways for Future Customers
- Read Sun Mountain Custom Doors reviews and verify warranty terms before ordering custom doors.
- Document delivery condition and invoice promptly to avoid billing or refund disputes.
- Consider contingency plans for local repair if timely support from the company is uncertain.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sun Mountain Custom Doors has a 1.0 star rating from 1 review and widespread customer dissatisfaction reported.
Positive Feedback
Customers note the company makes custom doors and delivered a bespoke entry with sidelights for a high-end project.
Negative Feedback / Risk Areas
- Reviewer reports a damaged jamb and refusal to cover a $230 repair, reflecting Sun Mountain Custom Doors customer complaints about refunds.
- Claims of poor follow-through on warranty and dispute over invoicing timelines indicate issues with customer service.
- Concerns that small warranty payments contrast with expensive custom door orders raise questions about reliability.
Key Takeaways for Future Customers
- Read Sun Mountain Custom Doors reviews and verify warranty terms before ordering custom doors.
- Document delivery condition and invoice promptly to avoid billing or refund disputes.
- Consider contingency plans for local repair if timely support from the company is uncertain.
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Verified Reviewer
Run, it seems they have a hard time standing behind thier product!
- - Door arrived with an 18-inch jam.
- - Sun Mountain Scottsdale approved $200 to replace the jam; it was cut to size for $230 and payment was refused.
11/21/2019
Received a custom built door with side lights and the jam leg was split 18 inches, this was for a custom house in Flagstaff, Arizona from the Sun Mountain door company in Scottsdale, Arizona. Sun Mountain door in Scottsdale approved for $200.00 to replace the new jam they provided.
The jam they sent was an inch too wide, in order to keep the house secured we decided to cut the jam they sent to the proper size, sand it and finish it for a fraction of the cost, $230.00. Which they have refused to pay. If they would have had to come to Flagstaff and taken the door down and replaced the jam, it would have cost at least $1500.00 or more. They are claiming that they not going to pay the $230.00, due to an untimely manner of the invoice being submitted.
I don't think they realized the security breaches and issues that would have occurred had they taken the door down and sent it to their factory for it to be fixed.
They are cheeping out on a door package that was well over $20,000 by $230, I think that speaks volume for the caliber of the company. I would never use this company again, I would never recommend this company to anybody they're not worth it.
- Custom doors
- Standing behind thier product
Preferred solution: Full refund
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