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The baggage was taken to customs by mistake. We then were told to walk there to get it to find out we really had to go back and retrieve this from the first carousel. My mother is 80 years old and this was making her very nervous and then she had to walk back and forth...
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1.8
I liked
  • Not professional staff or accommodating
I didn't like
  • Very poor experience
#1045393
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After a great week in Vegas seeing great friends, attending some great events and doing some work, it all culminated with my trip back to NY via Sun Country air. I was expecting smooth sailing, but it was anything but. Both the origination plane and connecting plane (5...
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#1037121
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First off I would like to say that I have been flying 6-8 times a year for the past 40 years and over the past 6 years, more often times with our 6 pound Malti-Pom dog, all without incident. I am appalled at what happened on this flight yesterday. First of, we were...
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Anonymous
anonymous

I don't have to have the last word. The contract you agreed to (without any intent to abide by it) says that the dog has to be zipped up in its carrier. Your extreme defense...

hana8894
hana8894

Thank you pspammer65; we are like you are like us, courteous and 'MN nice.' I'm glad you understand about the dog; I have seen people sitting with their animals in their lap ...

1.6
I didn't like
  • Being treated horribly by passenger and flight attendant
  • Dismissal of my complaint as it did not satisfy my concerns
#1023196
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Sun Country Airlines Inflight Service Review

Sun Country Airlines
#946388
Terrible service. Been sitting in plane parked at gate for 40 minutes waiting for food to be brought onboard. Still has not arrived. Someone failed to do their job! No idea how much longer we need to wait.
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Sun Country Airlines Customer Care Review

Sun Country Airlines
#923248
The waters Airline and service Do not use this Airline
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Short Review for September 01, 2016, Pc_bad_quality

Sun Country Airlines
#911659
Absolutely the worst airline, will never fly it again, a piece of ***
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Moses Dasaw Johnson Review

Sun Country Airlines
#892740
I want to change my fright from the th16 to 13 of August. Email mosesdasaw@yahoo.com
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We Were to be in Las Vegas today. We set up reservations on line back in November. No more than a week later the time was changed to a earlier time. We get to the airport 2 hours early as requested to find out that the flight was delayed 2 hours later we got here at...
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1.2
#989628
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Flight attendant was extremly rude and had very violent body language. They behave like highschool girls gossiping and creating drama for their passangers. Our flight got held back for 20 min thanks to this incident. My first time traveling with sun county probably my...
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1.1
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*** joke boarded plane ten to eight half hour said no food so sitting here hour plus complete joke worse airline ever this company is worthless *** liars work here kept saying 10 more miniuts full of *** want money back total joke why the *** would you bourd a full...
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1.2
#946407
Reply to reviews
I just thought you should be aware of this we flew sun country from Minneapolis to Arizona flight 601 oct 16 returned on oct 21 on our flight home when we were exiting the plane the stewardess that was working first class was extremely rude to my husband and I she...
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Anonymous
Anonymous

Please use punctuation. Without it, your complaint is hard to read. If you spoke without pauses to the flight attendant, no wonder she did not understand you.I think you mea...

4.5
#943190
Reply to reviews
My first experience was horrible. Through a bunch of lengthy maneuvers, it got to the point where they fleeced me out of $50. Read everything closely. Get everything in writing. Do not trust what their check-in or phone staff say. Buyer beware. Try this at your own...
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1.0
I liked
  • Nothing will not fly again
I didn't like
  • Customer phone service
  • On hold forever
#934419
Reply to reviews
Horrible boarding experience. Militant, unhappy, bossy, boarding rep. Threatening to take bags from customers in a very aggressive manner due to not enough overhead room. When we boarded the flight there was plenty of room. We overheard they were waiting for a...
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2.0
#931082
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Flown tons with SCX. In past 3 months, reserved seats lost, long holds, website always down. It's too bad, nice people but Management has finally lost it. On a Wednesday at 100pm Pacific time "the website is down". This is 6th time for me with website down in...
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2.3
I liked
  • Nothing anymore
I didn't like
  • On hold forever
  • Lost reserved seats
  • Website
#927284
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