Summit Health
Summit Health Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Summit Health has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent advice is to "Go directly to a real healthcare provider".
Positive Feedback
Some find Summit Health acceptable for routine checkups and basic services, with clear notes about price level being high.
Negative Feedback / Risk Areas
- Reports highlight long authorization delays and poor coordination in urgent care, common in Summit Health reviews.
- Complaints focus on unresponsive voicemail systems and no escalation path, reflecting Summit Health customer complaints.
- Consumers cite unsatisfactory customer service and limited service diversity despite high price.
Key Takeaways for Future Customers
- Consider alternative providers for specialized or time-sensitive care.
- Expect routine services to be available but prepare for potential communication delays.
- Verify costs up front given reports of a high price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Summit Health has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent advice is to "Go directly to a real healthcare provider".
Positive Feedback
Some find Summit Health acceptable for routine checkups and basic services, with clear notes about price level being high.
Negative Feedback / Risk Areas
- Reports highlight long authorization delays and poor coordination in urgent care, common in Summit Health reviews.
- Complaints focus on unresponsive voicemail systems and no escalation path, reflecting Summit Health customer complaints.
- Consumers cite unsatisfactory customer service and limited service diversity despite high price.
Key Takeaways for Future Customers
- Consider alternative providers for specialized or time-sensitive care.
- Expect routine services to be available but prepare for potential communication delays.
- Verify costs up front given reports of a high price level.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disappointing Experience with Summit Health (Rye, NY)
- - PET/CT authorization took over a week, delaying care.
- - There is no direct admin contact, and voicemails receive little follow-up.
Disappointing experience with Summit Health (Rye, NY)
While Summit Health may be sufficient for routine checkups or basic health services, I strongly caution anyone who may require urgent or specialized care. Our experience has been incredibly frustrating and, frankly, concerning.
We've been waiting over a week just to receive an authorization form for a PET/CT scan—an essential step in moving forward with a potentially life-threatening diagnosis. There's no direct access to the administrative office; you can only leave voicemails and hope someone responds. After multiple follow-up calls, the few times we did hear back, the staff had no knowledge of our issue or any progress made.
This lack of urgency, coordination, and communication is unacceptable in situations where time is critical. Even worse, there seems to be no way to escalate the issue—no direct contact for senior leadership, and certainly no transparency from their CEO or executive team.
Summit Health may be fine if you're looking for a flu shot. But if you're facing a serious health challenge and your life depends on timely care—look elsewhere. You deserve better.
Preferred solution: Apology
User's recommendation: Go directly to a real healthcare provider
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