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Update by user Sep 27, 2021

Company fixed the issue and I have been provided with product replacement.

Original review posted by user Sep 16, 2021
Back a little over a year ago (14 months) I bought two new appliances for my Boat. I also had to buy a special kit for the door to hold bottles etc. on the door because the fridge didn't come with this normally included fixture. A few months ago my wife noticed that...
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5 comments
#2069054

Ok, after getting nothing but bad service and advice from the people at Summit and being lied to on quite a few occasions I finally got a result. Of course I only got that result once I came here and complained about the poor service that Summit gave me after spending almost $4,000.00 on the fridge and freezer plus almost $200.00 for the poorly made racks.

It took about an hour after telling my story here that Summit got in touch and told me that "upper management" had decided to send me the replacement racks and I now have them and they'll be installed very soon. Hopefully these will last more than a year which is about as long as the original ones lasted before my wife noticed and started letting me know that I needed to do something. However because these things are chrome and not stainless I'm sure that they'll last about as long as the first set so I think that I'll take the poorly finished racks and have them refinished in a powder coat ready for next year when I hear from the wife again.

Anyway, I must say that this site is the best and will be getting some support from me because I doubt that I would have heard from anyone from Summit although I bet that I hear from them again soon asking me to revise this posting and to be honest If I hadnt been lied to and given the runaround I may have done just that but lets see how my mood takes me. lol.

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Resolved
ID
#2876360 Review #2876360 is a subjective opinion of poster.
Pros
  • Normally great appliances
Cons
  • Poor customer service
Preferred solution
I would like the two racks replaced

Refused to warranty new product

Beverage cooler would not cool properly, after sending multiple service that attempted to repair it and failed. They claimed it was not a warranty items and would not replace it after beginning the process to ship a new one. Extremely rude and unprofessional and insulting upper management. Stay away, not an ethical company.

User's recommendation: Don't deal with them.

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ID
#1867120 Review #1867120 is a subjective opinion of poster.
Location
Howell, Michigan
New Reviewer

Don't Buy Didn't work and NO Customer Service

Purchased a built in gas oven from them in November that was supposed to be delivered before Thanksgiving. Barely made it before Christmas but it didn't work once installed by them. We have contacted them every few days and they have done NOTHING. They don;t return calls and keep setting up repairs with companies that won't work for them!!! I survived the CampFire in Northern California but had to move south. We wanted to have Thanksgiving but it didn't arrive by the projected arrival date . Not even close. It did arrive before Christmas but didn't work from day one. So far they have ruined my Thanksgiving, my Christmas, my New Year, my Birthday, my son's birthday and Valentine's Day. No home cooked meals for over three months now and they seem to not care one bit. Finally filed with Amazon today to make them take it back.
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ID
#1478181 Review #1478181 is a subjective opinion of poster.
Cons
  • Late delivery and absolutely no customer service
Reason of review
Damaged or defective
Loss
$1
Preferred solution
Full refund

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