Anonymous

All plants died and still have not been replaced

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I received 7 aronia berry plants last spring and every one of them died.I was able to contact them and they told me they would replace them but the weather was to hot to ship them at the time.I finally got in touch with them in October and they told me my order was being prepared to ship in November.Have not received anything and it is almost Febuary.These people are low life pieces of *** and will scam you.I am going to make one more attempt to get my order then I will turn them in to the BBB.Maybe a drive to McMinnville will open their eyes.I can't stand a *** theif.
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Loss:
$5
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

1 comment
Guest

Owner's name is Sam Womack - He lives in TN. Shouldn't be hard to find him and sue him

Anonymous

Summerstone Nursery Customer Care Review

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I ordered 140.00 worth of different trees in 2016 my order was cancelled last year, i was told that I would have my refund in two weeks . It's now 2017 and i still have not received my money-back . I've called 20 times and if they happen to answer i have been given the run around, i have also sent over 177 email but no refund this company is bad and i would recommend not dealing with them !!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Summerstone Nursery Shipping Service Review

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I spent $80 on plants and only recieved half of my order...what i did receive is dead and i cant get ahold of them to get the rest of my order, let alone the "promise" that is listed everywhere. Very frustrated and annoyed that it has been almost a year with no response or product. Do NOT recommend Summerstone Nursery.
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Reason of review:
Order processing issue
Anonymous

Trees died, no replacements/refund

I ordered and paid for dogwood trees. The trees were delivered after an email to the company to get an estimated delivery date. The trees were promptly planted and never did look viable. I returned the trees at my own expense as instructions for replacements indicated. (I have ordered many plants through mail and never had to return the dead plant). I again emailed and requested an arrival date for the replacements and received an email stating that the trees would be mailed in the fall. It is now January and I just discovered that the email address does not exist now. I guess I will not get my trees or a refund.
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Loss:
$30
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

TOTAL RIP OFF COMPANY

Anyone planning to buy from these scam artists should pay attention to all these negative responses, as for the positive, they were probably paid off to give their feedback. I ordered some evergreen strawberry plants, a few Japanese Black Pines, and several other plants totaling around $41. I heard nothing from the company and tried calling only to get an answering machine saying they would get back to me. No call came, but finally the order did arrive about 2 months later. Upon opening the package, I found all the items totally dead, the strawberry plants were simply compost with a few dead sticks included. The Black pines were also dead, as well as the remaining items. I emailed and explained the situation and I asked for a refund. They said they did not offer refunds but would replace the items. I agreed and maybe a month later I got the replacement. All items dead just like the original order. I just looked at it as a lesson learned. I had wondered if anyone esle had experienced this problem with this outfit and could not believe all the complaints, so I decided to throw in my two cents. You might get lucky if you go to the nursery in person, but by all means, don't order from them by mail.
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Loss:
$41
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Summerstone Nursery Plant Review

A very few of the plants I received arrived alive and I was told they would be replaced but now I cannot get them on the phone and I am going to call the Tennessee Consumer Affairs Dept to they need to know about this company. They send plants bareroot without any moisture in the packaging even though I requested they do so. I have never dealt with such a sorry nursery before - I have dealt with Stark Bros, Vernon Barnes and others and have always been dealt with fairly. I will not deal with this company ever again. Shame on Summerstone Nursery for ever going into business to begin with!
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Reason of review:
Bad quality
Anonymous

Summerstone Nursery - Orders Review

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Placed an order in January 2016 for some trees and plants paid 138.00 dollars. I March called to see when my order would be shipped the person didn't know and asked if i wanted to cancel my order so I did . I asked to have a cancellation email sent and when I would receive my money back I was told it would be back on my debit card in two weeks that never happened. I've emailed and called every day it's been 9 months and still no refund . This company is a scam ,liers and thiefs don't ever do business with them!!!!
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Reason of review:
Return, Exchange or Cancellation Policy
Memorie Zgc
map-marker Denver, Colorado

Summerstone Nursery - Shipping Service Review from Denver, Colorado

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summer stone Nursery should be avoided. thankfully my order was small, but i had contact my credit card and said they contact them "I thought good luck" poof i get email shrubs on the way, it's middle of June and already 100 deg. days. I put them in pots and well shaded all summer, a 1/3 of them made it. going to put them in ground soon now that it's fall. but people read all the bad reviews, just glad my order was small
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Reason of review:
Problem with delivery
Mava Mnj
map-marker Milwaukee, Wisconsin

DO NOT Order

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I placed an order on 4-8-16, it is now 8-2-16 and I have yet to receive my full order. What did arrive was completely dead. I have attempted to call them and receive the message " this voicemail is full " I have emailed them numerous times and receive the message" your order is complete" I have been calling for 2 months and have never been able to talk with a real person. This company is a scam, pay the extra and order from a reputable company. I did not review prior to ordering which I should have and in searching for reviews I have discovered that many people have had the same issues. Please help get the word out about this horrible and pathetic company.
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Loss:
$45
Pros:
  • Prices
Reason of review:
Problem with delivery

Preferred solution: Price reduction

Anonymous
map-marker North Providence, Rhode Island

Summerstone Nursery - Customer Care Review from North Providence, Rhode Island

i ordered 200 dollars worth of plants from summerstone in the spring of 2014. i recieved athird of the plants dead, the rest were said to be mailed in the fall, i never recieved them. i continued to call for about a year, getting nothing but the runaround. to this date i neither recieved a refund or my order. they are crooks!!!
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

At least you got your order. I canceled my order May13.

Still waiting for a refund. It took a letter to the BBB to get a response. I don't know what it takes to shut a company down.

I feel sorry for the employees. They are dealing with a NO win situation.

Anonymous
map-marker Manchester, New Hampshire

Terrible Company

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sent me dead plants will not refund or send new ones. after several emails and phone calls with no response I decided to go to work on them . place is a scam.... and should be shut down . I have filed with BBB, NH Consumer protection, federal trade commission, Also filed a complaint with Tennessee consumer protection who actually sued them in the past. Please keep attacking them. the more people who file complaints against them better chances they will go out of business . I have left reviews on Yelp as well as any other review website. look at facebook its loaded with complaints. it does say no longer in business on there status. hope its true..........
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Loss:
$350
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous

SUMMERSTONE SENDS DEAD PLANTS OR NONE AT ALL!!

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No doubt in my mind this "company'' is nothing but a fraud out to get your money. THEY ARE CROOKS-STAY AWAY!! Last year I ordered two pine trees and TWO DEAD STICKS ARRIVED. And no, they weren't 'dormant' as they tell you in their propaganda-THEY WERE DEAD, even tho they came wrapped in wet newspaper, and I soaked their roots overnite in water. But I let that go, believing everyone deserves a second chance. This year I gave them a second chance, and ordered just under $50 in shrubs. NOTHING CAME-EVER. They wouldn't answer the phone (perpetually busy) and wouldn't respond to emails. I filed a complaint with my credit card company and they investigated and refunded my money. I read on their website that Summerstone itself doesn't raise any plants-they buy them all from nearby nurseries. I believe they don't 'buy' them at all! I BELIEVE THEY COLLECT DISCARDED DEAD PLANTS FROM THE DUMPSTERS OF NEARBY NURSERIES!! Warning, you'll be sorry if you deal with them! THEY ARE FRAUDSTERS!!!
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Reason of review:
Bad quality
Anonymous
map-marker Mckees Rocks, Pennsylvania

Ripoffs

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I ordered $100 worth of plants in April which I received in June. It amounted to about 25 plants which included the "free" plants. All arrived in one small box. It was a pile of twigs. All were dead. I complained to the company, did not get replacements or my money back as they claim in their flyer. DO NOT waste your money! Send it to a reputable charity. At least you will get a tax write off! WHAT A SCAM! How do companies get away with ripping you off. Please read all the reviews as I should have before I gave them my money!
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Loss:
$100
Cons:
  • Ripoffs
Reason of review:
Bad quality

Preferred solution: Full refund

Kathlean Qsy
map-marker Liberty, New York

These people are crooks!

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Never order anything from this nursery! They will keep sending you dead sticks year after year, and you will never get your money back! For 3 years I've been complaining to them that none of their plants survive, and they just continued to send me replacement plants (more dead sticks), and when I finally lost my patience and demanded my money back, they just ignore my letters. No way to dispute the credit card charges because it happened 3 years ago, and because they never promised to reimburse your purchase - they only promised to send you replacement plants. NEVER DEAL WITH THIS COMPANY!!!
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Cons:
  • Quality of product
  • That i paid for product i did not receive
Reason of review:
Bad quality
Anonymous
map-marker Davenport, Iowa

Worst plant order in 40 years

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Their customer service is the worst online shopping experience I have ever had. They don't respond to emails or phone calls, the stock is not good, their "return" policy is laughable and ridiculous compared to other plant and tree catalog companies. I understand that stock can not arrive in good condition but I would expect a response to a complaint. Which brings us back to the true complaint the total lack of customer service or regard for the customer who keeps them in business. They just don't contact you. Not returning the trees because I don't want any of their so called "replacement" stock. Worst plant order in 40 years of catalog shopping.
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Cons:
  • Customer service
  • Product condition
  • Ridiculous return policy
Reason of review:
Bad quality

Preferred solution: Full refund