Summersalt
Summersalt Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Summersalt has a 1.6 star rating based on 6 customer reviews; consumers are mostly dissatisfied and 80% of ratings are unfavorable. Common issues include refund requests, shipping delays, billing concerns, and limited customer service; price level is reported high.
Key Takeaways for Future Customers
- Read Summersalt reviews before ordering; many customers report shipping and support problems.
- Expect exchanges rather than easy refunds and prepare for possible delays.
- Check billing and watch for duplicate charges.
Negative Feedback / Risk Areas
- No response from customer service and unanswered emails or calls.
- Shipping delays and unfulfilled orders despite paid expedited shipping.
- Refund and gift card handling issues and some fraud allegations.
- Website checkout problems and promo code failures.
Positive Feedback
Several customers praise product quality and suits; one report cites helpful follow-up and reissued gift card.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Summersalt has a 1.6 star rating based on 6 customer reviews; consumers are mostly dissatisfied and 80% of ratings are unfavorable. Common issues include refund requests, shipping delays, billing concerns, and limited customer service; price level is reported high.
Key Takeaways for Future Customers
- Read Summersalt reviews before ordering; many customers report shipping and support problems.
- Expect exchanges rather than easy refunds and prepare for possible delays.
- Check billing and watch for duplicate charges.
Negative Feedback / Risk Areas
- No response from customer service and unanswered emails or calls.
- Shipping delays and unfulfilled orders despite paid expedited shipping.
- Refund and gift card handling issues and some fraud allegations.
- Website checkout problems and promo code failures.
Positive Feedback
Several customers praise product quality and suits; one report cites helpful follow-up and reissued gift card.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Check on order
Answer me about my order, not get the run around. Thats annoying 100 characters. I need it to be solved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany will not ship my purchase!
- May 19 order; shipping promised 6/1, but not shipped.
- CS gave new ship dates (6/8; today) that passed.
- Many customers report missing orders.
I placed an order May 19th for swimsuits that said they would ship the week of 6/1. That week went by, and nothing.
I contacted customer service by email and was told there is a delay, it will ship the week of 6/8. That week has come and gone. I contacted again. They then told me it would ship today or the next day.
Those days came and went and they still have not shipped my items! I started looking at their posts and a ton of other customers are also complaining that they have not gotten their orders. This company is absolutely horrible. They have poor practices with little improvement after 3 years of miserably ordering from them.
I cannot recommend more against ordering from them. Buy from anywhere else.
- You have to fight them to actually ship you your items
Preferred solution: Deliver product or service ordered
User's recommendation: Never buy from Summersalt
Chester, Pennsylvania
No response from recent order I had three weeks ago and no email response. Left a message no response. Thank you
I made a purchase on October 5. Ive emailed them three times.
No response.
Left a message on their customer service line. No response Ive been ripped off.
User's recommendation: Do not order from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
- Store credit from a prior swimsuit return with refunds not offered.
- Attempted to use a $71.16 gift card but could not enter it at checkout.
I ordered a swimsuit last summer and sent it back and have a gift card because you don't give refunds. I ordered a new swimsuit intending to use that credit for $71.16.
When I ordered, I didn't see a place to enter the gift card and thought it would show up when placing the order. Of course, it didn't. I ordered it with the speed of lightning. So now I have a credit, a suit I may or may not like, and if I send it back, I will have another credit!
Seems like a scam to me. I am going to stop payment through the credit card company if you don't give me a solution to how you are going to take care of this and report you to the BBB.
- Suits are ok
- No direct customer service
- No refunds
Preferred solution: Full refund
User's recommendation: Don’t buy through this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping and Customer Service
- Ordered Friday with 2-day express; it didn't ship.
- Tracking says DHL doesn't have it and will pass to USPS, and I will hold mail on vacation.
Ordered on a Friday and paid for 2-day express. The website indicated my order would ship the same day.
It did not; I checked on Tuesday, and it still hadn't shipped. I was given a tracking number for DHL that says they don't have it and will give it to USPS to deliver eventually.
I needed express or not at all. I will have to hold my mail to keep it from delivering after I left on vacation.
- Difficult and untrustworthy
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t bother this company breaks it’s promises and doesn’t care about customers.
Washington, District Of Columbia
Ordered 2 items - charged for them. 6 weeks later, nothing
One email saying the order was delayed but nothing else. No response to request for more information.
User's recommendation: Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Miami, Florida
I just wanted to find out what's going on.
I checked my banking account and noticed that your company withdrew $49.98 on 10/13/2023 and I don't know anything about this and I would really like someone to get ahold of me about this.
Horrible fraud
- Order placed; funds received; policy may not grant full refunds due to discount.
- Cancellation requested same day; no response; fraud alleged.
Fraud: Made an order. Did not indicate could not return for full credit, due to discount.
Received an email confirmation after placing order of this policy. False Adv. They got my order & funds. I requested cancellation same day before shipping by email, phone message & this review.
No one responding or answering phone. Called Crediting agencies & reporting Fraud.
- Fraud
Preferred solution: Full refund
User's recommendation: Fraud company.
Fairhope, Alabama
I was charged twice on my order.
- They asked for a full refund on 3 suits.
- The site showed a discount, but they didn’t receive it.
- The policy is exchange only, not refunds.
I ask for full refund on all 3 suits because they dont fit. And now they will not not give it.
Well, I paid full price. And Ive tried and tried to get their attention for the site to give me full refund. Website showed the discounted price, but I did not get the discount. And now they wont give me full refund because theyre saying I got the discount and wont refund.
AND they dont give refunds. You have to EXCHANGE ONLY. Its useless. Never shop here!
Theyll take your money. Very disappointed.
User's recommendation: Do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to cancel purchase just placed
Did not have the opportunity to apply code sale30 to my purchase of a dress , need help!!! Just want code applied to my purchase.
- Good product
- Not getting a response
Preferred solution: Have code sale30 applied to my recent purchase
User's recommendation: I just need the problem resolved.
Order 200**** paid for next day
- I'm on vacation and won't be at the address if the order arrives after 2 days.
- I paid for FedEx next-day; if you can't deliver, cancel and refund.
Im on vacation if order does not come within the next 2 days. I will no longer be at the address. I paid for fedex next day
If you cannot deliver Then please cancel order and issue a total refund
Michelina Belmonte
201-693-****
Preferred solution: Full refund
Shawnee, Kansas
Return
- The suit didn't fit.
- If the next suit doesn't fit, I will return it and ask for a refund.
- I can't pay $80 for a suit that doesn't fit.
It didnt fit. This is the second time I have explained all of this. Obviously a robot is reading it.
When I receive the next suit, and it doesnt fit, I am returning it and I want a refund.
I cant oay $80 for a suit that doesnt fit.
User's recommendation: Dont buy from sommersault
I don't know my order number
- I received a second bathing suit identical to the first.
- I ordered a bathing suit I did not receive and have no order number for returns.
I received a second bathing suit just like the first one. I ordered a bathing suit but I did not receive it.
I thought it must have not gone through.
I ordered another bathing suit which I received Monday and another came today. I just need to return or exchange but I do not have my order number.
Preferred solution: Full refund
Bartlesville, Oklahoma
Iam not disappointed I explained my discontent is related to the website, I could not place the promo code and I payed more for the dress than I should.
No complaints I want the discount applied to my purchase .I just need someone to look read my complaint and act on it.
User's recommendation: Good swimsuits
Zion, Illinois
Superb quality, diversity of products. Excellent customer service
- Gift card for the return was issued and reissued when not found in emails.
- Customer service followed up.
- I'll spend the gift card twice.
I had a return, asked for gift card for return. Summersalt issued it.
I didnt find it in my emails. They reissued it and I got it. And customer service followed up. Great customer service.
I will probably spend the gift card x 2 as the clothes all wonderful. My daughter who are fashion conscious go to their website or catalogue to get their seasonal clothes; I will too
User's recommendation: Highly Recommend this company
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