Sumissura
Sumissura Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sumissura has 1.3 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Contact number, Custom made, Do respond to queries fairly promptly.
Cons: Are incapable of following instructions like measurements, Cancellation policy, Customer service.Recent recommendations regarding this business are as follows: "AVOID", "Might as well just burn your money if you order from this company", "The fabric is lovely, but not if the product doesn't fit at all.", "Avoid.", "Order somewhere else. AVOID".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sumissura has 1.3 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Contact number, Custom made, Do respond to queries fairly promptly.
Cons: Are incapable of following instructions like measurements, Cancellation policy, Customer service.Recent recommendations regarding this business are as follows: "AVOID", "Might as well just burn your money if you order from this company", "The fabric is lovely, but not if the product doesn't fit at all.", "Avoid.", "Order somewhere else. AVOID".
Most users ask Sumissura for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delivery issues
Hallo,
why don't you put this email on your complaints/contacts/faq page?
Your delivery is late (ordered 29/April/2023!!!), no reason why, automatic messages useless and you unfindable.
While your mails are frequent to advertise, you become invisible when paied orders give troubles to customers.
Please write back to me and give me a reliable email contact (NO AI please).
And do explain to me why your delivery is still in Spain (apparently) while it was "shipped" a while a go, and still not delivered. No "delays" towards Italy are plausible.
I hope you will deliver soon, and that the quality is good enough, after all this.
So instead of trust pilot surveys (before delivering!) you should care more about your customers and be available to them.
Give your contacts transparently.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund or alterations for skirt made
I placed an order on May 16th, 2022 and could not open a support ticket through the normal means because the ability to do so was removed 30 days after the order was placed even though the order took significantly longer than 30 days to be delivered to me (see image below). This is clearly a means to silence consumers and provide no avenue for recourse despite what anyone's circumstances may be.
The $170 skirt immediately did not fit me.
However, I figured I would go to a local tailor and leave Sumissura out of the process, since already they recommend that and it was going to cost me additional money anyways.
Due to the significant delay of the skirt's arrival it came at a time that I was then then traveling for a couple of months. I wish I could provide a screenshot or proof of this! In any case, because I was traveling it took me awhile to be able to follow-up with a local tailor.
Today though, I just got back from a local tailor and the tailor said the skirt was so significantly not the correct size that he could not alter it at all to be the correct size. The tailor actually laughed at how poorly it was made, exclaiming "it's a complete circle!" Notice how the skirt falls so low it is essentially to my ankles even though this was supposed to be a high-waisted skirt!
- Silk material was nice
- Had one job
- Long delivery delay
- Poor customer service
Preferred solution: Full refund
User's recommendation: Might as well just burn your money if you order from this company
Blazer does not fit, no refund & no replacement
Would not order a thing from here. Items sent wrong sizes, same exact item one fits one does not.
Want a credit or new one, still trying since 11/22. Now they want it sent back and I pay for shipping after photos, measuring etc. I am easily out $500.
Can easily buy something in town custom made that fits with no run around and zero customer service or accountability for poor workmanship that you pay top dollar for. Do not waste your money.
- Does not make clothing to measurement
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No means to return or even contact the company.
I received my order, and both dresses not only didn't fit, but they were also astronomically big based on the measurements I supplied. The 3/4 length sleeves went past my fingertips.
I attempted to open a ticket to return the items but there is no means to do so on the site. I followed the instructions, which send you to the order page, and there is supposed to be an option to open a support ticket, but the only option is "contact us" which returns you to the instructions page. The chatbot does the same.
There seems to be literally no means to contact this company. I will use my credit card company to dispute the order.
- High quality fabric
- Customer service
- Return policy
- Reliability
User's recommendation: The fabric is lovely, but not if the product doesn't fit at all.
Really bad fit
I ordered custom trousers because I absolutely could not find anything in the stores that fit me. Everything is too long in the torso, ie waistband to crotch, so the crotch of the pants are usually halfway to my knees.
And there are no dress pants in stores, only leggings that are tight around the knees. So I thought ordering what I wanted, custom made, would solve my problem. WRONG.
What I got was an even worse fit than anything I could find in the stores. I sent it back, and they requested pictures and even more detailed measurements, which I sent, and what I got back was even worse again.
I am not prepared to pay again to ship them back with no guarantee it'll be any better, so I'm cutting my losses and giving the pants away to a thrift store, as I absolutely can't wear them - they look just awful.
I'm not a large or unusually shaped individual so I have no idea why I can't find pants that fit, but Sumissura is not the answer to this problem. I basically threw away $200.
- Do respond to queries fairly promptly
- Are incapable of following instructions like measurements
Preferred solution: Nothing, I just want others to know how terrible their product is.
User's recommendation: AVOID
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Avoided disclosing supply chain issues and now no estimated delivery window
Ordered A$620 clothes and order was confirmed with estimated 2 weeks delivery. 2.5 weeks later advised supply chain and logistics order meant unable to provide an estimated delivery window.
I requested a cancellation and refund but told this was not possible as it was greater than 24hrs from my order. The reason which is the reason they were unable to proceed with my order would have been know at the time and should have been disclosed to allow me to cancel. It's over a month now and still no meaningful progress other than an offer of a 25% discount on a future order. Condescending customer support.
No complaint escalation process. Limited access to consumer protections due to the parent companies jurisdiction.
- Custom made
- Expensive
- No complaint escalation
- Misleading
Preferred solution: Full refund
User's recommendation: Avoid.
Wakefield, England
No suit
Wheres my suit Ive paid for??? My support ticket is close!!
Why?? I have no suit and no emails to say why
Preferred solution: Deliver product or service ordered
Port Orchard, Washington
NO customer service. Never got my order.
Made an order that didnt arrive. No phone number to fix the problem. They ONLY reply to emails IF youve got an active account.
User's recommendation: Order somewhere else. AVOID
Horrible Customer Exeperince
I received an email from the company on 8/3/21, advising me to mail the clothing items back to them for a remake. I mailed the items on 8/6/21 as directed.
On 8/29/21, I received an email from the company advising that they were closing my support ticket. To date, I have not received the clothing items ordered nor a refund.
I am extremely frustrated with Sumissura. Buyer beware!
I ordered 2 dresses and a suit from Sumissura. It took more than 30 days to receive the items.
When I received the items, they were 3 times my size and the fabric quality was poor. I tried to submit a support ticket and was advised it was too late.
- Quality of clothing and no customer support for returns
Preferred solution: Full refund
User's recommendation: Beware of this company.
Guelph, Ontario
Items Not Received
My order from Sumissura was expected by May 21, 2021, but it's been over a week and the items have not yet arrived. The frustrating problem is I am unable to contact the company to talk to someone.
Tracking the items is completely unhelpful. For this reason, do not order from them.
User's recommendation: Expect no customer service.
Im a 2x. And was sent a 10x my birthday is 11-24-
I been ill and want a refund or a smaller suit please help me. I tried to have it altered and was told $300. Please contact me asap
- Contact number
- No contact number
Preferred solution: Smaller suit or money back
User's recommendation: ALWAYS. HAVE CONTACT NUMBER
Not as represented
Ordered custom blazer. Paid for upgrade.
The blazer was not the same style or the measurements I supplied. The back has a huge hump of material.
Immediately contacted Sumissura when I received the order.
Did not need to try it on to see I was deceived.
I attached the custom fit preview along with the unconstructed blazer I received. The company kept my money and did not take responsibility.
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