Sumissura

I hope this message finds you well. My name is Mirella Martin, and I represent Miras Bridal & Formal Wear Alterations.

I recently became aware that my company's name and contact number have been displayed on your website without my consent.

While I believe this may have been an unintentional oversight, I kindly request that you remove my company's name and contact information from your website at your earliest convenience.

Please note that if this matter is not addressed promptly, I may have to escalate it further and involve legal counsel.

I trust that you will address this issue with urgency. Please confirm once the necessary adjustments have been made.

Should you require any additional information or wish to discuss this further, feel free to reach out to me directly at alterations.tailor@***.co.uk.

Thank you for your understanding and immediate attention to this matter. I look forward to your response.

Hallo,

why don't you put this email on your complaints/contacts/faq page?

Your delivery is late (ordered 29/April/2023!!!), no reason why, automatic messages useless and you unfindable.

While your mails are frequent to advertise, you become invisible when paied orders give troubles to customers.

Please write back to me and give me a reliable email contact (NO AI please).

And do explain to me why your delivery is still in Spain (apparently) while it was "shipped" a while a go, and still not delivered. No "delays" towards Italy are plausible.

I hope you will deliver soon, and that the quality is good enough, after all this.

So instead of trust pilot surveys (before delivering!) you should care more about your customers and be available to them.

Give your contacts transparently.

Would not order a thing from here. Items sent wrong sizes, same exact item one fits one does not.

Want a credit or new one, still trying since 11/22. Now they want it sent back and I pay for shipping after photos, measuring etc. I am easily out $500.

Can easily buy something in town custom made that fits with no run around and zero customer service or accountability for poor workmanship that you pay top dollar for. Do not waste your money.

I received my order, and both dresses not only didn't fit, but they were also astronomically big based on the measurements I supplied. The 3/4 length sleeves went past my fingertips.

I attempted to open a ticket to return the items but there is no means to do so on the site. I followed the instructions, which send you to the order page, and there is supposed to be an option to open a support ticket, but the only option is "contact us" which returns you to the instructions page. The chatbot does the same.

There seems to be literally no means to contact this company. I will use my credit card company to dispute the order.

I ordered custom trousers because I absolutely could not find anything in the stores that fit me. Everything is too long in the torso, ie waistband to crotch, so the crotch of the pants are usually halfway to my knees.

And there are no dress pants in stores, only leggings that are tight around the knees. So I thought ordering what I wanted, custom made, would solve my problem. WRONG.

What I got was an even worse fit than anything I could find in the stores. I sent it back, and they requested pictures and even more detailed measurements, which I sent, and what I got back was even worse again.

I am not prepared to pay again to ship them back with no guarantee it'll be any better, so I'm cutting my losses and giving the pants away to a thrift store, as I absolutely can't wear them - they look just awful.

I'm not a large or unusually shaped individual so I have no idea why I can't find pants that fit, but Sumissura is not the answer to this problem. I basically threw away $200.

Ordered A$620 clothes and order was confirmed with estimated 2 weeks delivery. 2.5 weeks later advised supply chain and logistics order meant unable to provide an estimated delivery window.

I requested a cancellation and refund but told this was not possible as it was greater than 24hrs from my order. The reason which is the reason they were unable to proceed with my order would have been know at the time and should have been disclosed to allow me to cancel. It's over a month now and still no meaningful progress other than an offer of a 25% discount on a future order. Condescending customer support.

No complaint escalation process. Limited access to consumer protections due to the parent companies jurisdiction.

Wheres my suit Ive paid for??? My support ticket is close!!

Why?? I have no suit and no emails to say why

Made an order that didnt arrive. No phone number to fix the problem. They ONLY reply to emails IF youve got an active account.

I ordered 2 dresses and a suit from Sumissura. It took more than 30 days to receive the items.

When I received the items, they were 3 times my size and the fabric quality was poor. I tried to submit a support ticket and was advised it was too late.

My order from Sumissura was expected by May 21, 2021, but it's been over a week and the items have not yet arrived. The frustrating problem is I am unable to contact the company to talk to someone.

Tracking the items is completely unhelpful. For this reason, do not order from them.

I been ill and want a refund or a smaller suit please help me. I tried to have it altered and was told $300. Please contact me asap

Ordered custom blazer. Paid for upgrade.

The blazer was not the same style or the measurements I supplied. The back has a huge hump of material.

Immediately contacted Sumissura when I received the order.

Did not need to try it on to see I was deceived.

I attached the custom fit preview along with the unconstructed blazer I received. The company kept my money and did not take responsibility.