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New Reviewer

Avoided disclosing supply chain issues and now no estimated delivery window

Sumissura - Avoided disclosing supply chain issues and now no estimated delivery window
Ordered A$620 clothes and order was confirmed with estimated 2 weeks delivery. 2.5 weeks later advised supply chain and logistics order meant unable to provide an estimated delivery window. I requested a cancellation and refund but told this was not possible as it was greater than 24hrs from my order. The reason which is the reason they were unable to proceed with my order would have been know at the time and should have been disclosed to allow me to cancel. It's over a month now and still no meaningful progress other than an offer of a 25% discount on a future order. Condescending customer support. No complaint escalation process. Limited access to consumer protections due to the parent companies jurisdiction.

User's recommendation: Avoid.

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ID
#3567894 Review #3567894 is a subjective opinion of poster.
Pros
  • Custom made
Cons
  • Misleading
  • No complaint escalation
  • Expensive
Loss
$620
Preferred solution
Full refund
New Reviewer

No suit

Wheres my suit Ive paid for??? My support ticket is close!! Why?? I have no suit and no emails to say why
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ID
#3525515 Review #3525515 is a subjective opinion of poster.
Location
Wakefield, England
Preferred solution
Deliver product or service ordered

NO customer service. Never got my order.

Made an order that didnt arrive. No phone number to fix the problem. They ONLY reply to emails IF youve got an active account.

User's recommendation: Order somewhere else. AVOID.

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ID
#3477398 Review #3477398 is a subjective opinion of poster.
Location
Port Orchard, Washington
New Reviewer

Horrible Customer Exeperince

Update by user Sep 20, 2021

I received an email from the company on 8/3/21, advising me to mail the clothing items back to them for a remake. I mailed the items on 8/6/21 as directed.

On 8/29/21, I received an email from the company advising that they were closing my support ticket. To date, I have not received the clothing items ordered nor a refund.

I am extremely frustrated with Sumissura. Buyer beware!

Original review posted by user Aug 02, 2021
I ordered 2 dresses and a suit from Sumissura. It took more than 30 days to receive the items. When I received the items, they were 3 times my size and the fabric quality was poor. I tried to submit a support ticket and was advised it was too late.

User's recommendation: Beware of this company.

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ID
#2734979 Review #2734979 is a subjective opinion of poster.
Cons
  • Quality of clothing and no customer support for returns
Loss
$539
Preferred solution
Full refund

Items Not Received

My order from Sumissura was expected by May 21, 2021, but it's been over a week and the items have not yet arrived. The frustrating problem is I am unable to contact the company to talk to someone. Tracking the items is completely unhelpful. For this reason, do not order from them.

User's recommendation: Expect no customer service.

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ID
#2578874 Review #2578874 is a subjective opinion of poster.
Location
Guelph, Ontario
New Reviewer

Im a 2x. And was sent a 10x my birthday is 11-24-

I been ill and want a refund or a smaller suit please help me. I tried to have it altered and was told $300. Please contact me asap

User's recommendation: ALWAYS. HAVE CONTACT NUMBER.

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ID
#2243214 Review #2243214 is a subjective opinion of poster.
Pros
  • Contact number
Cons
  • No contact number
Loss
$200
Preferred solution
Smaller suit or money back
New Reviewer

Not as represented

Sumissura - Not as represented
Sumissura - Not as represented
Sumissura - Not as represented
Ordered custom blazer. Paid for upgrade. The blazer was not the same style or the measurements I supplied. The back has a huge hump of material. Immediately contacted Sumissura when I received the order. Did not need to try it on to see I was deceived. I attached the custom fit preview along with the unconstructed blazer I received. The company kept my money and did not take responsibility.
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ID
#1235462 Review #1235462 is a subjective opinion of poster.
Product
Sumissura Blazer
Reason of review
Not as described/ advertised

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