Two visits tire inflation system still not fixed

Area manager straighten my issue but one recommended issue was third brake light all three bulbs were out so they said 150 to fix wanted to charge labor for each bulb and it didn't address the reason the lens was broken. Fyi ordered for 27 for entire assembly 2 screws and 5 min to fix

User's recommendation: Dont go unless you like aggravation.

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ID
#3561447 Review #3561447 is a subjective opinion of poster.
Location
Boston, Massachusetts

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Verified Reviewer
New Reviewer

Pissed off

dont go there brought my truck in for inspection on rear brakes just had a new exhaust system put on truck when they gave me the price for new rear brakes which was outrageous said i would go elesware for the brakes pulled my truck out of stall and exhaust was broke donut gaasket somehow waas bent and they said it was like that which was a lie i had to fix exhaust to get a inspection sticker so they lied and did nothing for me never ever go to them agian there has been several different things that they have screwed me on like one day i left my truck for them to repair front tire which kept loosing air told them i need the truck by end of day well agian went to pick up truck and they never got to the tire which time i took the truck and they stated they would make good on it and never did

User's recommendation: dont go there.

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ID
#2982330 Review #2982330 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Customer service level

I made an appointment for a tire rotation at 11am not done at 12;30 pm. Over 1.5 hours!

User's recommendation: Go to tire warehouse or someone else.

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ID
#2007172 Review #2007172 is a subjective opinion of poster.
Service
Sullivan Tire Customer Care
Preferred solution
Send to Mr Sullivan

Horrible experience with Sullivan Tire

The first time I brought my Volvo in for service I left with a $2800.00 estimate for a head gasket job. I decided to bring my car somewhere else for a second opinion only to find out it was a faulty oil cooler. However, I believe in mistakes and second chances so I thought I'd give Sullivan Tire another try. Big mistake! The second chance I gave them I left with a faulty transmission. Anyway, stay clear of Sullivan Tire...not to mention they're way overpriced.
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ID
#1125947 Review #1125947 is a subjective opinion of poster.
Location
Derry, New Hampshire

Sullivan Tire - Review in Service Centers and Repairs category

I am not a Sullivan Tire Customer because I live in New York State but follow the Red Sox and know Sullivan Tire is an official Sox Sponsor. I recently asked them to help me on a non related tire issue and they came through. Thank you so much Sullivan Tire and Jessica R. Next time I need service in New England I am going to search for a Sullivan Tire location. Thank you for being my team's supporter. Go Sox! Bob Lawrence, Clifton Park, NY
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ID
#1036077 Review #1036077 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Sullivan Tire Car Repair Review

Terribly company they dont stand behind there work and they dont honor estimate. There a rippoff. They do sloppy work didnt put bolts back that hold brakes together. Almost killed my kids and I. Then they denied any culpabilty. Stay away they are slow rude crooks.
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ID
#994912 Review #994912 is a subjective opinion of poster.
Service
Sullivan Tire Car Repair
Reason of review
Bad quality

Sullivan Tire - Customer Care Review from East Longmeadow, Massachusetts

Twice I've scheduled tire services at the Marlboro store and both times it has been a huge disappointment. I will never spend a dollar with them again. When you book a appointment well in advance, you don't expect to look up 2 hours later to see your vehicle still sitting in the lot. Poor service.
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1 comment
#1265654

They did the same thing to me.

I am letting all my friends know and I will not be doing business with them again. They made me wait and were laughing about giving bad service and doing nothing but joking. They didn't even try to contact me and didn't give a *** about service....other people around me were thinking the same and expressing the same sentiment.

ID
#883480 Review #883480 is a subjective opinion of poster.
Location
East Longmeadow, Massachusetts
Service
Sullivan Tire Customer Care
Reason of review
Poor customer service

Sullivan Tire Manager Review

I have my truck serviced at sullivans in stoughton, the best service ever, thank you guys. Unfortunately i needed a sticker and went to Raynham, the manager there joe was a complete *** made me wait for three days to get a sticker after he failed me for safety. Ball joints.
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ID
#859409 Review #859409 is a subjective opinion of poster.
Location
Charlestown, Massachusetts
Service
Sullivan Tire Manager
Reason of review
Poor customer service

Sullivan Tire Auto Service Review from Brockton, Massachusetts

Went to sullivan tire brockton location cause my truck a 02 dodge ram 1500 with 6 in lift was making noise they looked at and told me it was the tranfercase and front shaft was the problem due to angle of shaft cause of lift ok thats understandable so marc the manager said it would all have to be replaced and fixed so i said ok fix the issue so dont happen again so took few days during those days called and said other stuff needed to be fixed so i got pissed cause it felt like that stuff was fine before now all sudden a issue what did they do to it so called corprate general area manger called and we sat down with store manager to resove issue it was truck was fixed low and behold a year and 10 months later same issue is back and now they wont touch the truck claiming its because of the lift well now i feel like they did not fix the issue the right way the first time to insure it didnt happen again and just put bandaid on it to get my $$$$ so now got call back to general manager and considering legal action if needed and i have refered people to sullivan tire threw my job when they had no idea where to go well that aint going to happen no more thats for sure
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ID
#760230 Review #760230 is a subjective opinion of poster.
Location
Brockton, Massachusetts

Sullivan tire Destroyed rear axle shafts

I brought two axle shafts to Sullivan tire to press new bearings on. They cut into one shaft, pressed the abs pick up gear in so far it could not read, and did not install the bearing retaining clip. The second axle they heated the abs gear pressed it on to far, stripped the abs gear, and did not install the bearing retaining clip. For those who don't know heating a axle shaft takes away the heat treatment that makes them strong, cutting into the shaft causes a stress riser with could later beak. The bearing retaining clip holds the axle from sliding out. In short they destroyed both axles and if I didn't check it could have cost my mom her life!!!!
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1 comment
#176523

Sorry about your experience with us. Please send me an email at comments@***.com. I'd like to discuss and resolve this for you.

thank you,

Mark

ID
#194175 Review #194175 is a subjective opinion of poster.
Location
Old Town, Maine
Loss
$209

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