Anonymous
map-marker Varna, Varna

Response feedback

I am very much satisfied with how the issue has been resolved in my favour. I received attention and understanding, and the actions taken I found very much efficient.
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SANDRA M Qkx
map-marker San Mateo, California

Poor Customer service - No refund per terms and conditions!

I signed up for sugar sync for one year, however, after the year expires they automatically renew your account without any notice. So be sure to know your renewal date as they do not issue refunds once you are automatically renewed! The representative "luis" will definitely point out to you that is what you agreed to in the "terms and conditions" period! So I am basically charge for another years subscription without the subscription!
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Loss:
$100
Reason of review:
Poor customer service

Preferred solution: Full refund

Danyela Vnh

DO NOT give this company your banking information!

I had Sugar Sync for many years. I am not very tech savvy but they seemed to do the job and I was content enough. Then, I suspended my account for some time due to financial difficulties. When things were a little better, I came back, loyal fool that I am. When I first signed up, they charged my account ten times for the one time monthly fee I had agreed to. I contacted a representative who snottily advised me he would "get with" the finance department. I didn't hear back from him but I did get slammed with another 8 charges just 2 days later! When I called to address this, I was told I was lucky they hadn't charged me even more! Apparently, they felt I owed them money for all the time I hadn't been using their service! They refused to refund any of the overcharges and had a terrible attitude with me. Don't give these people your banking information. They cannot be trusted and do not care about their customers at all. When I called for help, they acted like I had some nerve bothering them. I can't say it enough. Choose another company.
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Loss:
$170
Cons:
  • Being ripped off
Reason of review:
Poor customer service

Preferred solution: Full refund

Lorri Dmp