Sugarmill Woods Pool And Spa

I don't normally write a review for contractors I have hired to perform work on my home, but I felt obligated to write this review about Sugarmill Woods Pool & Spa. I had noticed for quite a while that my swimming pool surface was becoming more and more discolored and the plaster surface had worn away in spots.

I called several contractors to get an opinion on what was happening and an estimate on repairing the surface. All four contractors said the same thing, my pool needed to be resurfaced. Three of the contractors brought pamphlets with color photos and a few tile samples to my home. The fourth contractor, Sugarmill Woods Pool and Spa, took a completely different approach.

Joseph, the owner, came with a pad and pencil. I was very curious at first, but soon found out that he also came with volumes of information concerning not only what had to be done, but also, detailed steps in the process of plastering and retiling my pool. I was still concerned about seeing samples of the plaster and tiles. He explained to me that he had a showroom with hundreds of different tile samples and plaster finishes.

He said I could make an appointment to visit the showroom at my convenience, at which time I could choose the tile and plaster I wanted and he would work-up an estimate. I made and appointment, visited Joseph's showroom and made my choices. He had previously made me aware of two different plaster finishes, Diamond Brite and a pebble finish. As he had explained, the Diamond Brite had a smaller aggregate mixed in with the plaster.

The pebble finish had a larger aggregrate. The pebble finish has a life-time warranty on material, but was a few hundred dollars more. I choose the pebble finish with a bright blue plaster. The estimates of all four contractors were within a reasonable range of each other.

Joseph gave me a starting date for the project and explained that the only possible interference with the job would be inclement weather. He kept his word and started on the date he said and also kept to the time frame, right to the final day. Concerning the job itself, on the first day, he removed the old tile and performed a sound check, locating any old loose plaster and breaking it out. He and his crew installed the new tile and coated the pool surface with what is called a bond coat.

He said that this gives better adhesion for the new plaster. To make a long story a little shorter, he resurfaced my pool, installed a new skimmer, as the old one was cracked, and also installed water jets around the perimeter of the pool. He also installed a sheet water-fall. I also wanted to have pavers on my lanai and deck.

Joseph showed me something called Travertine Marble, which was so beautiful, I forgot about the pavers and went with the marble instead. A little more expensive, but well worth it. Joseph performed what he called a 30 day cure. He makes the water very acidic for 30 days.

He said this exposes the aggregate finish. He came on a regular basis to brush the pool, in order to remove what he called the cream and expose the aggregate. My wife and I are extremely happy with the work Joseph performed. He was totally professional from beginning to end.

One other very important item. I learned this lesson the hard way, with another contractor. Joseph showed me his CPC license, Liability Insurance and Workers' Compensation. The lesson I learned was this; if you hire an unlicensed contractor, knowingly or unknowingly, you can be assessed a heavy fine.

If an employee gets hurt on a customer's property, without Workers' Compensation, the employee can sue the homeowner for medical expenses. In addition and lastly, we hired Joseph to perform a weekly service on our pool.

I know we went with the best! My wife and I highly recommend Sugarmill Woods Pool & Spa.

We hired Sugarmill pools to remodel our pool and deck area. Joe and his team did a fabulous job. Everything came out beautiful. They worked hard and finished ahead of schedule. We had our pool resurfaced, new pool tile installed and pavers put down on our deck.

Everyone who comes over compliments our new transformation. We highly recommend this company and thank them for a job well done.

Linda C.

My mom was bedridden and I personally watched sugar mill pool and spa, come, smoke a cigarette and leave on multiple occasions. They would be here literally five minutes, sometimes they wouldn't even come.

Counting on the fact that it was just an elderly woman who was in bed. On top of that, owners wife became involved with personal family business. Completley rude woman. After asking to be paid three months in advance, and paying it, my pool turnrd green.

I owe them no money, last visit, he turned off my fuse box to the pool and took the chlorine.

Crooks. I am now a happy client of sun coast pool services.

We had our pool resurfaced with diamond bright by this company, I would strongly suggest anyone to use another pool company and not use them. The work took several weeks to do and we had to stay on them to get that.

Two young boys came sporadically to do the work. We discussed the surface when they were done because it had pits and was uneven not smooth and they told us the acid bath would smooth out surface. Needless to say our pool needs to be resurfaced. It is worse then bad , The material is flaking and coming apart the surface is rough and has puncture marks and grooves and pits all over the place the owner has been contacted and claims he will fix it.

I personally have my doubts and will be updating this review with substantial photos and video we have of them doing the job. an update here and with the better business bureau and the Florida contractor association if this does not get resolved to our satisfaction.

Beware of sugarmill woods pool and spa

We are in the middle of this ourselves. Started in January.

It is now April 11. Very disappointed. We have a large bleached out area that runs from the side of the pool down to the main drain. My guess...from dumping gallon bottles of muriatic acid into the pool by lying them on their sides (30 bottles).

The pool was not brushed to circulate the water some. The tile work is horrible and the paver work worse. But the owner sure is smooth. The average work performed was 1 day a week and sometimes every other.

Their men littered the property with remains of their lunches and cans and water bottles. Concrete mixtures dry & wet were allowed to remain on lawn. So disappointed. But I'm looking forward to the owners offer to take me out to look at other pools and take me to lunch.

The pool has not been started up yet, which was supposed to happen last Friday. But that's not an issue because this pool is not done!!!

I personally witnessed Joeseph cursing at a truck in the parking lot of publix,at the top of his lungs he said *** you, many times .he then went into verizon, after some time he came out drove around the parking lot several times each time he laiyed on the horn , WHAT IS WRONG WITH THIS MANIAC, i thought..i then decided to see of he is an honest person.or IF he had a mental problem of some kind, turns out he has been arrested for stealing from wallgreens , please see it for yourself - citrus county clerk of the courts. case number 2010 ca 004790.

i would say that after seeing his behavior MY OPINION IS HE IS A MENTALLY ILL PERSON and i will not ever have him on my property, unless you want confrontation at your home DO NOT USE SUGARMILL WOODS POOL AND SPA. AND FROM WHAT I AM READING HERE SEEMS HE IS NOT AN HONEST PERSON.

as we all know the first time we get a speeding ticket is not the first time we drove over the limit. so it may not be the first time he stole.

I originally thought it would take maybe 2 weeks to resurface our pool. It has now been 2 months and they are still working on it.

They are the biggest cons in the business. DO NOT use this company!!! There has been days when they don't show up and when we try to contact them we either end up talking to his mom or dad and they say they will relay the message and it ends up hours for them to respond. They have done work we never agreed upon and the work they have done has been very shoddy at best.

I beginning to wonder if we will end up in court with them!

The owner is a master at smooth talking and keeps saying he will make sure we are happy when it's all done. The question is when will it be over, I want the truth not B.S.

In march of 2014 my husband died due to cancer for 4 years. He was my hero.

One thing about him was he loved to swim. So after he passed i ask a good friend if she knew anyone in the area that does exceptional work with pools. She reffered me to the company that services her pool. So i sat down with the owner, joe dawson of sugarmill woods pool and spa, who was very polite and seemed like a honest man.

Well after i gave him 4200 dollars to redo my pool,my friend canceled her service due to the behavior of his employees. After i gave him my money i didnt hear from him for 3 weeks and 2 days. He never returned my calls and when he finally did, he was extremely rude and nasy and replied by saying"im to busy with more important priorities". I thought since i gave him almost 5 thousand dollars he would be more polite.

So to make a long story short i had to keep calling every day untill i finally seen one of his employees come and inspect my pool. 2 weeks later the same employee came back with another worker to start prepping my pool. It took 4 weeks for them to prep the pool. Keep in mind it is a small kidney pool.

I was respectful to him and his employees and i kept noticing that my glass ware kept dissappearing. So i installed a hidden camara, i saw the two employees smoke a pill on my back pattio. I couldnt believe my eyes. So i contacted the owner joe right away, he than replied"you should mind your own bussiness and let my workers work." I told joe to return my money and leave my now destryed pool alone, and than he replied "go *** youself." Later that evening the employees returned to steel more property, i called the police but the men were gone before they arrived.

I weight 94 pounds and i was at my home when these two big men broke in. I have never been so screwed over before, it seems like no one has honesty anymore.

Please beware of sugarmill woods pool and spa. Or u could be next