Anonymous

Awesome !

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sugarmill Woods Pool And Spa - Awesome !
Sugarmill Woods Pool And Spa - Awesome ! - Image 2
Sugarmill Woods Pool And Spa - Awesome ! - Image 3
Sugarmill Woods Pool And Spa - Awesome ! - Image 4
I want to send a thank you to Joseph Dawson and Sugarmill Woods Pool & Spa for the work done to resurface and remodel our pool and deck. From help with picking out the tile, pebble pool finish and pavers to a professional installation and great response when we had questions. The entire experience has been a very pleasurable one. Roy and April Gillow Sugarmill Woods
View full review
Pros:
  • Professional
  • Exceptional customer service
  • Friendly knowledgeable staff
Reason of review:
Work Experience or Job Application
1 comment
Guest

I agree! Top notch company!

I also had a GREAT experience. Nice pool

Anonymous

GREAT JOB BY SUGARMILL WOODS POOL AND SPA

I don't normally write a review for contractors I have hired to perform work on my home, but I felt obligated to write this review about Sugarmill Woods Pool & Spa. I had noticed for quite a while that my swimming pool surface was becoming more and more discolored and the plaster surface had worn away in spots. I called several contractors to get an opinion on what was happening and an estimate on repairing the surface. All four contractors said the same thing, my pool needed to be resurfaced. Three of the contractors brought pamphlets with color photos and a few tile samples to my home. The fourth contractor, Sugarmill Woods Pool and Spa, took a completely different approach. Joseph, the owner, came with a pad and pencil. I was very curious at first, but soon found out that he also came with volumes of information concerning not only what had to be done, but also, detailed steps in the process of plastering and retiling my pool. I was still concerned about seeing samples of the plaster and tiles. He explained to me that he had a showroom with hundreds of different tile samples and plaster finishes. He said I could make an appointment to visit the showroom at my convenience, at which time I could choose the tile and plaster I wanted and he would work-up an estimate. I made and appointment, visited Joseph's showroom and made my choices. He had previously made me aware of two different plaster finishes, Diamond Brite and a pebble finish. As he had explained, the Diamond Brite had a smaller aggregate mixed in with the plaster. The pebble finish had a larger aggregrate. The pebble finish has a life-time warranty on material, but was a few hundred dollars more. I choose the pebble finish with a bright blue plaster. The estimates of all four contractors were within a reasonable range of each other. Joseph gave me a starting date for the project and explained that the only possible interference with the job would be inclement weather. He kept his word and started on the date he said and also kept to the time frame, right to the final day. Concerning the job itself, on the first day, he removed the old tile and performed a sound check, locating any old loose plaster and breaking it out. He and his crew installed the new tile and coated the pool surface with what is called a bond coat. He said that this gives better adhesion for the new plaster. To make a long story a little shorter, he resurfaced my pool, installed a new skimmer, as the old one was cracked, and also installed water jets around the perimeter of the pool. He also installed a sheet water-fall. I also wanted to have pavers on my lanai and deck. Joseph showed me something called Travertine Marble, which was so beautiful, I forgot about the pavers and went with the marble instead. A little more expensive, but well worth it. Joseph performed what he called a 30 day cure. He makes the water very acidic for 30 days. He said this exposes the aggregate finish. He came on a regular basis to brush the pool, in order to remove what he called the cream and expose the aggregate. My wife and I are extremely happy with the work Joseph performed. He was totally professional from beginning to end. One other very important item. I learned this lesson the hard way, with another contractor. Joseph showed me his CPC license, Liability Insurance and Workers' Compensation. The lesson I learned was this; if you hire an unlicensed contractor, knowingly or unknowingly, you can be assessed a heavy fine. If an employee gets hurt on a customer's property, without Workers' Compensation, the employee can sue the homeowner for medical expenses. In addition and lastly, we hired Joseph to perform a weekly service on our pool. I know we went with the best! My wife and I highly recommend Sugarmill Woods Pool & Spa.
View full review
Reason of review:
Good quality
1 comment
Guest

Like a customer would remember the exact names of everything that went into the construction........so fake. This company is ran by the most disrespectful people I have ever met.

Anonymous

Sugarmill Woods Pool And Spa - Pool Remodeling Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We hired Sugarmill pools to remodel our pool and deck area. Joe and his team did a fabulous job. Everything came out beautiful. They worked hard and finished ahead of schedule. We had our pool resurfaced, new pool tile installed and pavers put down on our deck. Everyone who comes over compliments our new transformation. We highly recommend this company and thank them for a job well done. Linda C.
View full review
Reason of review:
Good quality
Anonymous
map-marker Homosassa, Florida

Takes advantage of the elderly

My mom was bedridden and I personally watched sugar mill pool and spa, come, smoke a cigarette and leave on multiple occasions. They would be here literally five minutes, sometimes they wouldn't even come. Counting on the fact that it was just an elderly woman who was in bed. On top of that, owners wife became involved with personal family business. Completley rude woman. After asking to be paid three months in advance, and paying it, my pool turnrd green. I owe them no money, last visit, he turned off my fuse box to the pool and took the chlorine. Crooks. I am now a happy client of sun coast pool services.
View full review
Reason of review:
Poor customer service
3 comments
Guest

Totally agree. She sent me text messages, after I complained about the service and told me service was discontinued immediately.

Guest

This is the owners father. I probably shouldn't reply to this, but I don't think it should go unanswered.

First of all, common sense should give one an idea of who might have made this complaint. If it wasn't the company named in the complaint, then it was another competing company. And, since we know the owner of the company mentioned in the complaint, it is very doubtful that it was him. Second, my son's wife is spanish and speaks very little english.

She has absolutely nothing to do with the business. And thirdly, we supply all chemicals to our clients; so, I don't understand how we could take this persons chlorine.

Guest
reply icon Replying to comment of Guest-1191311

Sounds like central jersey pool and spa

View more comments (2)
Anonymous
map-marker Spring Hill, Florida

Sugarmill Woods Pool And Spa Pool Refinishing Service Review from Spring Hill, Florida

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We had our pool resurfaced with diamond bright by this company, I would strongly suggest anyone to use another pool company and not use them. The work took several weeks to do and we had to stay on them to get that. Two young boys came sporadically to do the work. We discussed the surface when they were done because it had pits and was uneven not smooth and they told us the acid bath would smooth out surface. Needless to say our pool needs to be resurfaced. It is worse then bad , The material is flaking and coming apart the surface is rough and has puncture marks and grooves and pits all over the place the owner has been contacted and claims he will fix it. I personally have my doubts and will be updating this review with substantial photos and video we have of them doing the job. an update here and with the better business bureau and the Florida contractor association if this does not get resolved to our satisfaction. Beware of sugarmill woods pool and spa
View full review
Reason of review:
Bad quality
Sahana Pzs
map-marker Sugarmill Woods, Florida

Sugarmill Woods Pool And Spa Tile Installation Review from Sugarmill Woods, Florida

We are in the middle of this ourselves. Started in January. It is now April 11. Very disappointed. We have a large bleached out area that runs from the side of the pool down to the main drain. My guess...from dumping gallon bottles of muriatic acid into the pool by lying them on their sides (30 bottles). The pool was not brushed to circulate the water some. The tile work is horrible and the paver work worse. But the owner sure is smooth. The average work performed was 1 day a week and sometimes every other. Their men littered the property with remains of their lunches and cans and water bottles. Concrete mixtures dry & wet were allowed to remain on lawn. So disappointed. But I'm looking forward to the owners offer to take me out to look at other pools and take me to lunch. The pool has not been started up yet, which was supposed to happen last Friday. But that's not an issue because this pool is not done!!!
View full review
Reason of review:
Bad quality
3 comments
Guest

This is the owners father, Joseph Dawson Sr. I have no idea who wrote this, but I have a good idea.

More than likely, it was a competitor. Being a home owner myself, I would have given my name, in order to give some kind validity to this complaint. First of all, when my son started his business, I taught him to treat every complaint, valid or invalid, as though you were Walmart: The customer is always right, even if they are wrong. There aren't very many complaints, and I am aware of each and every one, but they are minor and addressed immediately.

I'd like to address a few of this "customers" issues. My son always offers potential clients the opportunity to see some of his completed pools. And, since I am with him the majority of the time, I know this to be true. I have been with him, along with customers, many times, inspecting completed jobs.

The muriatic acid is poured into the deep end of the pool while it is circulating, not laid on its side and brushed, in order to circulate. The tile work, pavers, etc. are all performed at different times and in the proper order. I'd like to know why this "customer" didn't complain before we moved on to the next phase.

If all this really happened, why would you want to look at completed pools after the work had started and gone this far? I would want to see them before materials were even brought to the job site.

And finally, after all this, and littering his property, why would anyone want to go out to lunch with my son? I know I wouldn't!

Guest

This job in essence is done. We did the finishing touches (cosmetic ) ourselves, along with the sealing of the pavers.

We did not want to drag this out any longer. So, this is wrapped up May 25. Would I use this business again to perform pool resurfacing- definitely not.

Would I recommend them - definitely not. i am glad this is over with and pray we don't have any warranty work with regard to what was done.

Sahana Pzs

April 27th. I sincerely regret putting this complaint out there.

Although I was frustrated at the length of time this job has taken, the quality of work perhaps did not rise to the level of "awful". I guess my expectations were different that what I was seeing. Perhaps Joe is too busy to take on the workload he has committed to. He has never been rude or ugly to me, or any of his maintenance/service people as we have the company for weekly maintence/service of the pool.

Perhaps a timeline could be included in the contract as well as grout color and details about where construction materials/concrete pieces should be stored/discarded to.

Perhaps better communication between Joe and the Homeowner, and between Joe and his workers would be worthy of consideration. I have never witnessed any bad behavior of anyone associated with his company.

View more comments (2)
Anonymous
map-marker Homosassa, Florida

Fowl mouth joseph of sugarmill woods and spa

I personally witnessed Joeseph cursing at a truck in the parking lot of publix,at the top of his lungs he said *** you, many times .he then went into verizon, after some time he came out drove around the parking lot several times each time he laiyed on the horn , WHAT IS WRONG WITH THIS MANIAC, i thought..i then decided to see of he is an honest person.or IF he had a mental problem of some kind, turns out he has been arrested for stealing from wallgreens , please see it for yourself - citrus county clerk of the courts. case number 2010 ca 004790. i would say that after seeing his behavior MY OPINION IS HE IS A MENTALLY ILL PERSON and i will not ever have him on my property, unless you want confrontation at your home DO NOT USE SUGARMILL WOODS POOL AND SPA. AND FROM WHAT I AM READING HERE SEEMS HE IS NOT AN HONEST PERSON. as we all know the first time we get a speeding ticket is not the first time we drove over the limit. so it may not be the first time he stole.
View full review
Reason of review:
crazy people

Preferred solution: Let the company propose a solution

2 comments
Guest

Woaaa Joe

Guest

This is Joseph Dawson Sr. First of all, my son was the plantiff in this case, not the defendant.

Please, look for yourself. Walgreens and an employee of Walgreens were the defendants. The employee's accusations were unfounded and proven to be false when the video was viewed by Walgreens. I assume the employee was fired, as he was never seen at this Walgreens again.

For whatever reason, after the incident, he longer worked at this store. For me, it is plain to see that the defendant must have made this complaint as a method of revenge. I'm not an english professor or an expert in the english language, but when I see his haphazard style of writing, disjointed sentences, bad grammar and incorrect punctuation, I have to wonder how any intelligent person would believe anything he has written.

In addition, and since I do all the bookkeeping, my son makes six figures. This is not to brag, but to make the point that my son does not have to steal.

View more comments (1)
Anonymous
map-marker Homosassa, Florida

I can't believe these people are still in business!

I originally thought it would take maybe 2 weeks to resurface our pool. It has now been 2 months and they are still working on it. They are the biggest cons in the business. DO NOT use this company!!! There has been days when they don't show up and when we try to contact them we either end up talking to his mom or dad and they say they will relay the message and it ends up hours for them to respond. They have done work we never agreed upon and the work they have done has been very shoddy at best. I beginning to wonder if we will end up in court with them! The owner is a master at smooth talking and keeps saying he will make sure we are happy when it's all done. The question is when will it be over, I want the truth not B.S.
View full review
Reason of review:
Bad quality
4 comments
Guest

Funny stuff big joe

Guest

This company has a crazy family running it. Son is babied by mommy it's sick.

Ask around, many people will tell you their horrible stories dealing with them. they get into fights with their customers, are rude, and scam.

Warning people now stay away, and the other comments saying these comments are fake are the owners trying to once again lie and twist things. I don't know how they are still in businesses honestly they are the worst company around period!!!

Guest

Shame on you making up lies about good honest people!

Cindi Qbg

WARNING FRAUDULENT REVIEW

View more comments (3)
Anonymous
map-marker Homosassa, Florida

Horrible work, destroyed property and stolen property.

In march of 2014 my husband died due to cancer for 4 years. He was my hero. One thing about him was he loved to swim. So after he passed i ask a good friend if she knew anyone in the area that does exceptional work with pools. She reffered me to the company that services her pool. So i sat down with the owner, joe dawson of sugarmill woods pool and spa, who was very polite and seemed like a honest man. Well after i gave him 4200 dollars to redo my pool,my friend canceled her service due to the behavior of his employees. After i gave him my money i didnt hear from him for 3 weeks and 2 days. He never returned my calls and when he finally did, he was extremely rude and nasy and replied by saying"im to busy with more important priorities". I thought since i gave him almost 5 thousand dollars he would be more polite. So to make a long story short i had to keep calling every day untill i finally seen one of his employees come and inspect my pool. 2 weeks later the same employee came back with another worker to start prepping my pool. It took 4 weeks for them to prep the pool. Keep in mind it is a small kidney pool. I was respectful to him and his employees and i kept noticing that my glass ware kept dissappearing. So i installed a hidden camara, i saw the two employees smoke a pill on my back pattio. I couldnt believe my eyes. So i contacted the owner joe right away, he than replied"you should mind your own bussiness and let my workers work." I told joe to return my money and leave my now destryed pool alone, and than he replied "go *** youself." Later that evening the employees returned to steel more property, i called the police but the men were gone before they arrived. I weight 94 pounds and i was at my home when these two big men broke in. I have never been so screwed over before, it seems like no one has honesty anymore. Please beware of sugarmill woods pool and spa. Or u could be next
View full review
Loss:
$6000
12 comments
Guest

This Joseph's dad, Joseph Sr. I could speculate on who wrote this, and I know one thing for sure, it wasn't a client.

If someone took $4,200 from me and broke into my home, I would have them in jail so fast, it would make their head spin. I'm not going to be so foolish as to address the other details of this complaint. The legal consequences of such alleged acts, would require the police to make arrests and my son would be out of business in a week.

I leave it to common sense, to read this haphazard writing with its misspelled words, poor grammar, incorrect punctuation and disjointed sentences, and then make decision. I'm no genius, but I don't think anything more has to be said.

Cindi Qbg

WARNING FRAUDULENT REVIEW

Guest

Its sad that people will go to any length to try and tarnish a reputation that I have spent close to a decade building.

To say the least, I put my heart and soul into what I do, not to mention blood, sweat and tears along with 16 hour work days and nearly 7 day work weeks at times.

I love what I do, and I wouldn't trade it for anything in the world.

That being said, I would just like to reiterate the fact that these fake reviews are indeed just that, FAKE.

I was raised with honer, integrity and strong values. I come from a family where doing the right thing in life is the only way.

To say the least, I would never take advantage of anyone under any circumstance.

I am a strong believer in karma, and feel that everything you do in life comes back to you at some point. The positive and the negative as well. I built this business with 1 employee ( myself), along with 1 vehicle. I have spent countless days and nights trying to figure out how to make my company better and stronger than my competition.

With my main concerns being quality and costumer service, while putting almost all profit back into the business to grow it stronger. My family also exerts an infinite amount of energy into this business, taking calls, doing all of the office work and bookkeeping along with payroll and tax perperation. It's something that never ends and can become stressful at times. They help me willingly because they see my passion and understand that this is what I want and also understand that this area needs a company like Smw pools.

We strive to be the best everyday, educating homeowners and creating good repore with the neighbors of our community and clients outside sugarmill as well. Through quality work, friendly and respectful employees and an undying will to do the right thing always, Smwpools has become the company I first set out for it to be in my mind when I started it almost a decade ago. We feel we are a pillar of our community, taking part in countless community fundraisers and sponsorships, along with sponsoring several different little league teams and purchasing sports equipment for the team on our behalf. We are honored to be able to give back to a community that has been great to us and look forward to doing so for a lifetime.

With all of this being said, I would like to thank anyone who took the time to read this. I would also like to urge anyone that is not 100% sure this review is fiction to please give me a call.

Thank you again. Sincerely, Joseph Dawson Smw Pools 352382****

Guest

First of all, I hit the "had the same issue button" by mistake. Whoever wrote this is a total crackpot.

If all this really happened, why didn't she pursue the matter with the police, I know I would have. It would have been very simple to do.

It's a shame that you can write anything on the web, about anyone some people take it as gospel truth. What more can I say!!

Guest

Don't believe everything you read on the Internet ;)

this is an awesome company !

Guest

not true...no way

Guest

this sounds like a fake review

Guest

This doesn't sound like the Joseph Dawson I have been dealing with for about 8yrs. Sugarmill pools has been maintaining my swimming pool for close to a decade now.

They have also remodeled my pool and updated the equitment over that time.

I have dealt with the entire family and couldn't speak higher of a service.

Guest

Ps.who pays in full for a job before it even begins...nobody

Guest

This is Joseph Dawson president of Sugarmill Woods Pool and Spa. Your remarks are to ignorant and fiction that they barely deserve a response.

But in this case it is warranted.

The lies that you have made up in your review about myself and my company are false and fiction. You are not a homeowner, or any type of consumer. You are an angry person, posing as a customer making up lies. I'm not sure if you are so called competition, or just a disgruntled individual with to much time on there hands.

Either way, god bless you.

Anyone with half of a brain can tell that is a made up review.

Joseph Dawson

352 382 ****

View more comments (11)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article