
Sugarfina
Sugarfina Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sugarfina has 2.8 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Pros: Delicious candies.
Cons: Charging tax, Customer service.Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Terrible customer service @ Sugarfina.
I love Sugarfina's candies, they're pricey as heck but delicious. I was going to order some of their candies and socks for a gift, but I had some issues with their promo codes (one being a free shipping code, then a free candy box). I had a hard time deciding what to get, first I got the happy socks bento box (gummi bears + baby socks), then the adult-sized socks, and a bunch of other stuff. The code for the free shipping code worked as it was over $65. I changed my mind and decided $65 was too excessive for a simple gift.
So I downsized to less than $30. I went on Retail Me Not and found a code for a free candy box. I tested the code by putting in the "Yes Way Rose" gummi bears, and the code worked. So I removed the Rose bears and replaced it with my favorite candy, "Fruity loops." Unfortunately, the code stopped working. Got an error message saying the code was invalid. I attempted to contact Sugarfina's email customer service and waited 2 days for them to respond, but they never responded. I complained on their instagram, they responded by telling me to "direct message" them through the app, so I did. Again I waited 2 days with no response. I am started to get impatient.
I complained once again on Twitter, but they never responded. That was the final straw for me. I decided to go ahead and buy the gift at their brick-and-mortar store in San Jose since the socks would be cute for a gift, but that would be the last purchase I'll ever make with Sugarfina. I'm never buying their products again until they fix their sh****y customer service. For such overpriced candy, you would think they would be more respectful with their customers. Never again.
- Delicious candies
- Customer service
- Charging tax
- Broken promo codes
Preferred solution: Actually respond to my many requests for assistance. All I wanted was some help with a simple promo code(s). But they chose to ignore me. Terrible!
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