Won't give me a Refund after numerous emails

I Purchased tickets on Nov 18, 2019 for the Millionaire Mindset event in Orlando, Fl and on Nov 21 I requested a refund due to an emergency situation. It is Dec 12th and still no refund! They keep telling me "its in accounting," it will be processed in the order it was received" I can't speak to a manager and there other excuse is there is only 1 person handling refunds. Today i am officially filing a dispute with my credit card. Unfortunately, their poor attitude towards customers, lack of management staff, lack of staff to provide refunds, and ridiculousness. They must have thousands of refunds for it to take 3 weeks to get a refund. I will never purchase tickets from this SUCCESS RESOURCES EVER AGAIN. You took my $$ immediately and it does not take any company 3 weeks to return money to a credit card!
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ID
#1730813 Review #1730813 is a subjective opinion of poster.
Location
Clermont, Florida
New Reviewer

Advertised a list speakers and then switched them right before the event

I bought my tickets to the National Achievers conference Vegas back in October for an event in November and then they canceled that event a few days before the event and then they moved it out to January. And then what really got me pretty pissed off is that they switched out all of the speakers to c and d and e list speaker which I don't even care to go listen to. That wasn't why I bought the tickets. Reason why I bought the tickets was because of the speakers that I was going to go spend my valuable time going to see. Then when I just called into the national Achievers customer service line to have them send me my tickets because they actually never even sent my tickets their system wasnt working and they couldn't email my tickets and told me to go to will call ... oh yea, just go it's at will call and somehow I'm just supposed to trust that.. I wouldn't waste your time with this organization. There's a good chance they will schedule and cancel events ...there's a great chance they will put Headliners and then change it last minute... this is definitely my last time ever trying out the national Achievers conference... boo
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ID
#1443675 Review #1443675 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
New Reviewer

Quantum Leap Purchase Refund ASAP