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Suburban Propane - Susan Oswald - Horrible
Suburban Propane - Susan Oswald - Horrible
This woman is a disgrace! Not sure how she is still employed there! I am a single mom of 2 with no support from anyone else. I couldn't pay my full balance and she would not work with me to try and set up payments, so because she refused to do anything other than the...
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1.0
#1025139
Reply to reviews
Suburban is so out of line with pricing compared to other companies and they don't care if you are already under contract with them. They don't negotiate much more than 25-50 cents a gallon if you are already with them. AND be aware of HIGH fees when you terminate your...
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1.4
I liked
  • One girl who answered phones
I didn't like
  • Overpricing
#1022807
Reply to reviews
Thieves, why pay over $5 a gallon when the state average is generally a dollar and a half lower? Gets better, wait til you need to contact them, customer service at its rudest! DO NOT get tied up with these people, you'll be sorry! Check out the reviews & pricing...
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Anonymous

Anonymous I couldn't agree more. Do not deal with them, I sure wish I never had. They are thankfully gone from my yard!!!

Short Review for February 28, 2017

#1015078
1.8
Worst company every to work for! Don't give any raises and could care less about their employees! I would not suggest anyone every to apply for a job with this company! Been working for this company for 16 years and Nort received a raise or employee review in 6 years! Hate every minute I work there!
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Suburban Propane Residential Gas Supply Review

#1014989
1.0
Been getting gouged 430 s gallon twice the price my neighbors pay. I hate them!
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Suburban Propane Propane Tank Refill Review

#1010242
2.0
Suburban Propane doesn't have a schedule they follow for refilling the tank, they raise prices without notifying customers, they overfill the tanks and then it's not their problem.
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Suburban Propane Residential Gas Supply Review

#1003994
1.1
After 28 yrs of useing them for propane we changed company took them 10 days to come out and get the 1,000 gal tank and aftrr i sent a message to main Facebook now we had $13.71 balance they sent us a bill for close out fee for $13.71 what a joke but instead of balance being 0 they are saying we owe them $13.71 lol they need some new accountant people lol thank god i kept all my paperwork
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They charge for under usage of propane? 25.00 a month for not cooking in my case. They state they refuel but one guy doesn't open gates to even attempt and you run out of propane to take a day off because the window of fuel and lighting the pilots takes whenever they...
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Anonymous

Anonymous AGREED, SUBURBAN PROPANE is a terrible company. They are over priced because they want to gouge the price. Suburban Propane determines their price by the annual budget they ...

After 10 years of battling these people every time I get a bill, I have had enough. At times pricing is nearly $6/gallon! Pricing does not adjust with fuel prices. Why does it matter how much I use per year to set my pricing!? Now my local office has downsized and has...
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Anonymous

John B I've had the same experience. What a terrible company. Especially here in West Virginia they are taking advantage of people. They charged me $4.69 a gallon while Southern S...

1.7
I didn't like
  • Service
  • Customer service
  • How they handled things
#1004364
Reply to reviews
I was a loyal customer for 5 years. Each year they would quote a price like 3.24 per gallon, I would call and they would get a "supervisor to lower the rate to 2.99"... I would see adds for lower prices and think they were a scam, but finally got fed up and called a...
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Anonymous

Pat Cooper Suburban Propane is exceptionally deceptive. Prices are way higher than anyone else. DO NOT even think about dealing with them!

2.7
I liked
  • Servicereliability
  • People
I didn't like
  • Pricing
  • Fees
  • After contract termination service
#1004043
Reply to reviews
Every bill that I have received from Suburban I have had to dispute. Either they overcharged per gal. on propane which got lowered after I questioned it. They also double billed me on tank rental. Two duplicate line items for one tank rental, several years in a row,...
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The absolute worst!! A month ago my delivery guy slipped and fell into my truck causing damage.he was very apologetic, promising me that his 'boss' would be calling to arrange repair. Two weeks went bye and i heard nothing. I did go and get two estimates in...
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I didn't like
  • Lies
  • Poor management
#1000641
Reply to reviews
Gas turned off Wednesday during day when I am not home. After hours I learn it is off too late to react. I go online and pay $200. Called next morning to set up a plan. They were not going to help. I received a check to pay balance on Thursday evening but could not...
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Anonymous

Disgruntled customer Only 175, they told me 199. I guess they pick prices out of the air

h.kitchener

h.kitchener Sounds like you didn't pay them on time. Thus, why would you complain when they turned off the gas?

Contact Suburban Propane

Headquarters Address:
Suburban Propane
One Suburban Plaza, 240 Route 10 West P.O. Box 206
Whippany, NJ 07981-020
Phone:
(800) 776-7263
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Companies similar to Suburban Propane

As 10-year customers we have always payed on time religiously but signed up for Suburban propane's budget plan. It was not explained that the amount due is not the actual amount owed so we payed the amount due for months to find a $1000 balance in our account, for...
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