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They charge for under usage of propane? 25.00 a month for not cooking in my case. They state they refuel but one guy doesn't open gates to even attempt and you run out of propane to take a day off because the window of fuel and lighting the pilots takes whenever they happen to be ready. They don't fill tanks on schedule, so plan on taking another day off after they lock your tanks cause you aren't there AND when you try to end you account...
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1.4
#1012430
After 10 years of battling these people every time I get a bill, I have had enough. At times pricing is nearly $6/gallon! Pricing does not adjust with fuel prices. Why does it matter how much I use per year to set my pricing!? Now my local office has downsized and has 1 worker and closes daily at 1. Working people cannot get face to face service with those hours!!! Previously I have been able to get a price lock for 2 years ata a time but now...
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1.7
I didn't like
  • Service
  • Customer service
  • Pricing
#1004364
I was a loyal customer for 5 years. Each year they would quote a price like 3.24 per gallon, I would call and they would get a "supervisor to lower the rate to 2.99"... I would see adds for lower prices and think they were a scam, but finally got fed up and called a new company. $2.39 with a one time fill up at 2.09 with the first 100 gallons free, no tank delivery fee. The new service does what is says it will do and I am saving hundreds of...
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2.7
I liked
  • People
  • Servicereliability
I didn't like
  • Fees
  • After contract termination service
  • Pricing
#1004043

Suburban Propane Propane Tank Refill Review

#1010242
2.0
Suburban Propane doesn't have a schedule they follow for refilling the tank, they raise prices without notifying customers, they overfill the tanks and then it's not their problem.
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Suburban Propane Residential Gas Supply Review

#1003994
1.1
After 28 yrs of useing them for propane we changed company took them 10 days to come out and get the 1,000 gal tank and aftrr i sent a message to main Facebook now we had $13.71 balance they sent us a bill for close out fee for $13.71 what a joke but instead of balance being 0 they are saying we owe them $13.71 lol they need some new accountant people lol thank god i kept all my paperwork
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Suburban Propane Residential Gas Supply Review

#997645
1.6
When you have 300 credit with them and run out of propane and they charge $90 emergency charge why did you deliver like usual they start at good prices now most expensive don't waste your time with this company
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Short Review for January 17, 2017, pc_pricing

#992570
Omg!!!! Just found out it's 150.00 just to remove the tank!!!! This company is so unprofessional, rude and they have ridiculous fees!!! Definitely waiting to speak to someone from the head quarters. If this doesn't get resolved I will no longer be with this company.
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Every bill that I have received from Suburban I have had to dispute. Either they overcharged per gal. on propane which got lowered after I questioned it. They also double billed me on tank rental. Two duplicate line items for one tank rental, several years in a row, which was corrected after disputing. Needless to say, I should not have had to do this every time I got a bill from them. I did not start with suburban, they were not my choice,...
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The absolute worst!! A month ago my delivery guy slipped and fell into my truck causing damage.he was very apologetic, promising me that his 'boss' would be calling to arrange repair. Two weeks went bye and i heard nothing. I did go and get two estimates in anticipation of the matter being dealt with quickly. After hearing nothing i drove down to our local office to enquire, handing in copies of the estimates. Two more weeks passed without a...
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I didn't like
  • Poor management
  • Lies
#1000641
Gas turned off Wednesday during day when I am not home. After hours I learn it is off too late to react. I go online and pay $200. Called next morning to set up a plan. They were not going to help. I received a check to pay balance on Thursday evening but could not bank till Friday. Check did not clear til Saturday, paid the balance and called to get service. No service on Saturday, will have to wait til Monday to reconnect or pay an additional...
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Anonymous

Disgruntled customer Only 175, they told me 199. I guess they pick prices out of the air

h.kitchener

h.kitchener Sounds like you didn't pay them on time. Thus, why would you complain when they turned off the gas?

As 10-year customers we have always payed on time religiously but signed up for Suburban propane's budget plan. It was not explained that the amount due is not the actual amount owed so we payed the amount due for months to find a $1000 balance in our account, for which they put us on hold. After explaining to Jackie at the Idyllwild office that we live in a mountain area and have an infant and thus we need heat, she rudely said that nothing...
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was a customer with 2 tanks. Called the company and scheduled a visit to get a quote for a new large underground tank. They missed appointment. Once they finally came out I've never gotten a call back from them, even after calling the office 11 times over a span of two weeks. Don't do business with this company- HORRIBLE CUSTOMER SERVICE. No one is responsible for anything. Managers can never speak - always in a meeting or in training, morning...
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1.0
#997075
We were away for the month of Dec and let our payment be late. We called when we discovered we ran out of fuel and paid the balance over the phone. We got delivery 24 hrs later but was assessed a $175 delivery fee on top of the propane fill up. When I called the 1 800 number they said to call our regional supplier and they may waive or reduce the delivery fee. When i called they said they would not. The mgr said "Who's going to pay the driver?"....
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Contact Suburban Propane

Headquarters Address:
Suburban Propane
One Suburban Plaza, 240 Route 10 West P.O. Box 206
Whippany, NJ 07981-020
Phone:
(800) 776-7263
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Companies similar to Suburban Propane

Troy, oh, Jan, 2016 - we called in to have our tank filled and was told $3.799 per gallon. Got to checking and other local suppliers below $2.00. Called to cancel order and different person advised if I had talked to her she could have talked to the boss and gotten me a better price. Our new supplier filled us up for $1.749 per gallon. Our new supplier also was replacing six suburban tanks this week. Hopefully these ripoff artists will be out if...
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Anonymous

Anonymous Date should have read Jan 2017, not 2016

1.0
I didn't like
  • Attempt to rip me off on price per gallon
#994170