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I called the Rutland Vermont suburban propane office and conversed with Ashley. I informed Ashley that I was a new customer preparing for a new dwelling to be erected and needed to purchase propane. After completing the contractual agreement Ashley forwarded me to the...
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1.2
#1040815
Reply to reviews
I have not purchased Propane in about 6 years from Suburban Propane, since I only use the propane for my pool heater I typically wait for the market price to fall then fill my 1000 gallon underground tank. I originally used and signed an agreement with Agway 1n 2000 to...
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Anonymous
Anonymous

You get an expensive asset installed by a company then proceed to use little to no product and you don't expect them to extract a minimal return on it? $52/year seems more th...

When we switched from surbanpropane company to a different one we saved 600 dollars for propane. We switched in November, they didnt pick up tank until march, first thaw of the year. Driver tore up our yard and ran over flowerbeds. Broke cement in driveway. Driver just...
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rollo2016
rollo2016

One of the first things you learn when having propane or petrol delivered in a large, heavy truck is to never allow them to drive onto your driveway, especially if it is made ...

Suburban Propane Residential Gas Supply Review

#1038509
1.5
Almost $4.00 a pound. Only use for cooking one meal a day (dinner) and occasional heat. Running out within 3 weeks at a time. $600 fill ups. Emergency fill fees. Suburban will *** you for every cent with their fifty excuses.
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Short Review for February 28, 2017

#1015078
1.8
Worst company every to work for! Don't give any raises and could care less about their employees! I would not suggest anyone every to apply for a job with this company! Been working for this company for 16 years and Nort received a raise or employee review in 6 years! Hate every minute I work there!
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Suburban Propane Residential Gas Supply Review

#1014989
1.0
Been getting gouged 430 s gallon twice the price my neighbors pay. I hate them!
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Suburban Propane Propane Tank Refill Review

#1010242
2.0
Suburban Propane doesn't have a schedule they follow for refilling the tank, they raise prices without notifying customers, they overfill the tanks and then it's not their problem.
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Suburban Propane - Susan Oswald - Horrible
This woman is a disgrace! Not sure how she is still employed there! I am a single mom of 2 with no support from anyone else. I couldn't pay my full balance and she would not work with me to try and set up payments, so because she refused to do anything other than the...
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Suburban is so out of line with pricing compared to other companies and they don't care if you are already under contract with them. They don't negotiate much more than 25-50 cents a gallon if you are already with them. AND be aware of HIGH fees when you terminate your...
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1.4
I liked
  • One girl who answered phones
I didn't like
  • Overpricing
#1022807
Reply to reviews
Thieves, why pay over $5 a gallon when the state average is generally a dollar and a half lower? Gets better, wait til you need to contact them, customer service at its rudest! DO NOT get tied up with these people, you'll be sorry! Check out the reviews & pricing...
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Anonymous
Anonymous

I couldn't agree more. Do not deal with them, I sure wish I never had. They are thankfully gone from my yard!!!

They charge for under usage of propane? 25.00 a month for not cooking in my case. They state they refuel but one guy doesn't open gates to even attempt and you run out of propane to take a day off because the window of fuel and lighting the pilots takes whenever they...
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Anonymous
Anonymous

AGREED, SUBURBAN PROPANE is a terrible company. They are over priced because they want to gouge the price. Suburban Propane determines their price by the annual budget they ...

After 10 years of battling these people every time I get a bill, I have had enough. At times pricing is nearly $6/gallon! Pricing does not adjust with fuel prices. Why does it matter how much I use per year to set my pricing!? Now my local office has downsized and has...
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Anonymous
John B

I've had the same experience. What a terrible company. Especially here in West Virginia they are taking advantage of people. They charged me $4.69 a gallon while Southern S...

1.7
I didn't like
  • Service
  • How they handled things
  • Pricing
#1004364
Reply to reviews
I was a loyal customer for 5 years. Each year they would quote a price like 3.24 per gallon, I would call and they would get a "supervisor to lower the rate to 2.99"... I would see adds for lower prices and think they were a scam, but finally got fed up and called a...
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Anonymous
Pat Cooper

Suburban Propane is exceptionally deceptive. Prices are way higher than anyone else. DO NOT even think about dealing with them!

2.7
I liked
  • People
  • Servicereliability
I didn't like
  • Fees
  • Pricing
  • After contract termination service
#1004043
Reply to reviews
Every bill that I have received from Suburban I have had to dispute. Either they overcharged per gal. on propane which got lowered after I questioned it. They also double billed me on tank rental. Two duplicate line items for one tank rental, several years in a row,...
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