Suburban Extended Stay Hotel Reviews

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Complaint

Call me at 71486**** I just prevented one of ya room to becoming a new murder scene among other things call me I called twice and got no answer call me asap
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ID
#3202266 Review #3202266 is a subjective opinion of poster.
Location
Mentor, Ohio

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New Reviewer

Awful terrible alot of kids jumping on kids as well

Suburban Extended Stay Hotel - Awful terrible alot of kids jumping on kids as well
Suburban Extended Stay Hotel - Awful terrible alot of kids jumping on kids as well
Suburban Extended Stay Hotel - Awful terrible alot of kids jumping on kids as well
Update by user Sep 07, 2021

To be honest if I'm paying these rates ill go pay it to best western and they have better wifi

Original review posted by user Sep 07, 2021
give this place a 3 outta 5 stars there are a group of no good kids around here jumping lil kids and not trying to point nor use race cards but my kids are white and native American

User's recommendation: Not worth the trouble.

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ID
#2847103 Review #2847103 is a subjective opinion of poster.
Location
Spartanburg, South Carolina
Pros
  • Restaurants
Cons
  • Poor management
  • Hooligans
  • Uncleanness
Loss
$150
Preferred solution
Price reduction

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New Reviewer

Very unhappy when i was there

I stayed over a week for 2 day da people over me stomp all day an nite i saw lil bugs thats why i stayed switching rooms
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ID
#2466002 Review #2466002 is a subjective opinion of poster.
Product
Suburban Extended Stay Hotel Room
Preferred solution
A better stay if possible cause i livw yall
New Reviewer

Nothing

We stayed at Surburban Extended Stay Hotel in Alamogordo, NMApril 27 2017Room 114Door dont lockAir condiction didnt work had to fix breaker4 Hairs in showerNo creamerNo surgarTissue holder brokerPainters outside loud at 7:20 amMy husband and I was not happy at this locationWe complain to manager on friday 28th at checkout.......she didnt care and was very rude.Thanks The manager rudely said we could of got a different room last night.I told her the desk told me whe i checked in that it was sold out The manager checked and said no they were not.So everyone at this locations like to lie.But most of my problems didnt happen until i rudely got woke up by 5 painters outside my door talking and laughly.We were planng to wake at 10 am so this mess up my plans.We only stop at this hotel because it was a choice hotel.This is not a choice hotel standard. Wayne Allison waynea61
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ID
#1041976 Review #1041976 is a subjective opinion of poster.
Product
Suburban Extended Stay Hotel Air Conditioner Facility
Reason of review
Bad quality
New Reviewer

Suburban Extended Stay Hotel Manager Review from La Place, Louisiana

I am very disappointed with this hotel .. For one I checked in with my family homeless with nowhere to go in St.John the Parish in Louisiana a parish that does not have any shelters or charities that assist people in my situation I stayed from 6/16/16-6/25/16 which my room was paid for up until 6/26/16 but the morning of 6/25 I was using my rooms telephone butafterbeingon it for A few minutesof each call that I it hangup by itself so after getting frustrated I decided to go to the front desk anx ask for a replacement which at that time the front desk clerk took the phone and went into the back office where the housekeeping supervisor and the GM were but,shortly returned and told me that the housekeeping supervisor was coming with another one andthen asked me if I that they needed me to bring my dirty linen to the front desk and I said ok but also asked why I was being asked to do this again since I had been checked in since 6/16 and was aware of the routen,so the supervisor appeared with a supposedly new room phone, I said thank you and asked for a garbage bag for the dirty linen and went back to my room and proceeded to plug the phone up and noticed it was the same one as before proceeded to make a call and sure enough after a few minutes it hang up by itself again, so as a paying customer I went back to the front desk and said ma'am I dont want to call anyone a liar but I believe I was given the samephone I brought down from my room she didntsay anything just took the phone went to the back and then I was greeted by the Housekeeping Sup. & GM which told me they could not exchange out anymore phones because they had a machine in the back that test them and it was working fine they had just tested it, so I began to ask if the housekeeping Sup. could exchanged it with one from there storage as she did the first time she did when they checked me into the room with a broken phone that rattled at any slight movement so this was actually the third time I had to go downstairs for the same reason, but the GM Rudely cur me off saying that one was assigned to my room and they could not exchange it for another one and that they would also need my dirty linen from my room, so I began to ask why I was being attacked about the dirty linen after staying there so long they both began to get rude about it now saying they would come up and get the linen, so I took my room phone walked away towards the elevator and as i pressed the button to go the 2nd floor I said to myself out loud I know exactly how to handle this, rudely the GM says excuse me and I turned to him and repeated myself as the elevator doors closed, once into my room good the GM and Hse Keep Sup . knocked at my room door and rushed me for the dirty linen so I then asked if I could ask them a question and GM answered saying yes so I then asked him why was I being attacked about dirty linen was something missing and he said sarcasticlly we do our best to make sure that nothing comes up missing in his Hotel thats why he was the GM .. Which I then told him that I was told by more than one housekeeper that I could sit it outside the door as long as it was early enough for them to pick it up or to swap it out at the front desk which I had been doing and they both argueed with me sayn they never recieved any from my room, which I said was not true and they should check their cameras because they had them all over the hotel, The GM got even ruder and them told me since I was being rude and nasty that they were going to call the charitie that was paying for my room and tell them I needed to be relocated so I brought it to his attention that I was paying out of pocket now, and he then said good im going to refund your money it will come to me in a check .. So i cut him off and let him know once again that I was homeless and he couldnt do that in those steps and asked him so you really expect me to pack up an entire family anf studio style room we had been in for over a week and get out on the streets with my two small children in the heat and he said yes, I then asked if he could give me time to find a ride and book another room he said sure I had until 12:00 pm checkout time and it was 10:42 am when he refunded my cash I asked for names and he would only give a first name no last I also asked told him that I would be contacting corporate and he told me dont waist my time that they were privately owned and the owners wont care We were forced to leave and escorted out by police officers which was completely overwhelming and unnecessary for my family ...
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ID
#873183 Review #873183 is a subjective opinion of poster.
Location
La Place, Louisiana
Service
Suburban Extended Stay Hotel Manager
Reason of review
Poor customer service

BEWARE OF BED BUGS

Suburban Extended Stay Hotel - BEWARE OF BED BUGS
Suburban Extended Stay Hotel - BEWARE OF BED BUGS
Suburban Extended Stay Hotel - BEWARE OF BED BUGS
Suburban Extended Stay Hotel - BEWARE OF BED BUGS
I was staying at Suburban Lodge (Savannah, GA) for about a month. Two weeks before I left, I started having issues with my scalp- really itchy and bumps started to form. I didn't think too much of it- I thought it was a reaction to the pollen in the air. I changed rooms and the same problem happened again. On the final night of my stay, I was getting ready for bed ( about 12:15am). I was in bed and glanced beside me when I saw a small brown/black bug crawling on the sheet next to me! When I picked the bug up and mashed it- I saw blood. I immediately jumped out of the bed and pulled back the sheets. I found two bed bugs crawling around as well as two small blood stains on the sheets. It was really late so I decided to talk to the manager in the morning. I know that he has a small child and I really didn't want to disturb them. There wasn't a whole lot of things that could be done anyway. I did, however, take pictures and I forward those to the Choice Hotels customer service email address. The next morning, I went to check out. I did let the front desk clerk (younger lady- really nice) about the bugs. She said they could do an "exit" inspection (I have stayed there before and I have never seen them do an inspection at check out). I let her know that I had to leave, I was going to be late to work and I would be back later in the afternoon to finalize check out. When I let her know about the bugs another patron was in the office as well. He asked a few questions about them. When I returned later in the afternoon, Peter was dismissive and arrogant. I told him about the bugs and attempted to show him the pictures that I had. He barely glanced at them. When I told him again, he then said that "they didn't notice anything and that they don't have that problem." He said that after looking at the pictures that I have posted below. I left the hotel. I doubt I will be back. I got an email from Choice but I am not expecting them to do much of anything. They will defend their employees before listening to the complaint of a consumer.
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ID
#830937 Review #830937 is a subjective opinion of poster.
Location
Bluffton, South Carolina
Product
Suburban Extended Stay Hotel Room
Cons
  • Bed bugs
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Full refund

Other Product Review

One of the worse extended stay.
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ID
#739303 Review #739303 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Bad quality

Suburban Lodge Nightmare

I moved into Suburban Lodge at the middle of February. I loved the room and most of the people who work there except for Peter (Front desk supervisor) and Mac Korat (manager). I had been there for about two weeks or so and went in to pay my rent. I was told by Peter that my room may not be available the next week. I said do I move to another room. He said to another hotel. I protested. I stated that I had no intention of checking out. When I looked at the contract, it did state that the hotel could decline to renew if they wanted to. I have never heard of anything like that at all. I know that hotels will try to find other rooms for reservations if the guest in the room wanted to stay. The timing of this attempted thief was around St. Patrick's Day. There are no rooms available in Savannah for St. Pat's Day. He wanted to get my room so that he could rent it for a higher rate. I contacted Choice Hotels and I didn't hear anything else from Peter about that again. Unfortunately, Peter likes to hold grudges and he had a huge one for me. I was granted extensions a couple of times for rent. The first time I didn't need it- I got the money in a timely manner. Let me say that my payment history at SL was excellent. After the second extension I was told by Peter that his manager (Mac Korat) informed him not to offer the extension to me anymore because "SOME PEOPLE DON'T LIKE TO PAY". I am African American- I know exactly who "some people" are. Fortunately, I discovered that I was a member of the Choice Privilege Points program. I was able to secure free nights. When I used two free nights, Peter tried to evict me. He waited until eight thirty at night to call my room and demand payment. I told him I had two free nights. He asked where did the two free nights come from. I told him about using my points to get free nights. The reservation was not set up so I didn't have the reservation number. He said if I can't pay I can't stay in the hotel. By this time, my hands are shaking and I am extremely upset. I called the points office and they called Peter to explain that my situation was in their notes- it is not a made up story. Peter took the reservation from him. When I asked Peter why he waited so long, he said that he called and called my room. That was a lie. I was home the entire day- my phone rang twice. The first time I was in the shower- I checked the phone but didn't see a message light. The next time was around eight thirty. Another reason why Peter lied about him knowing is that on renewal day- an employee usually comes to the room and inquire about renewal. If I was to pay that day, why didn't anyone come to my room? It happened every other time, why not then. The front desk person that day ( a lady) talked with the Choice Privilege rep all day, trying to establish a reservation. I don't believe that the front desk person did not tell Peter what was going on. If she didn't say anything, there had to be notes in the system about my arrangement. Peter got upset with me on the phone and let his true intention slip when he said "You were supposed to pay on time" then he caught himself. I believe that Peter had it in for me every since I reported him to corporate for trying to steal my room on St. Patrick's Day. His attitude and behavior towards me got worse and worse because he was constantly trying to make my stay there unpleasant. He did everything in his power to make it more difficult for me to stay instead of working with me to help me stay. The ironic part is that I am a grad student and get financial aid. My excess payment will be coming in at the last of August. I will receive a few thousand dollars that I would have loved to spend at Suburban Lodge but I won't. Although I loved being there, and who knows I may return, the benefits of the hotel cannot make up for the nastiness, unethical and unprofessional behavior that I had to tolerate at the hands of Peter and Mac Korat.
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ID
#683935 Review #683935 is a subjective opinion of poster.
Location
Savannah, Georgia
Product
Suburban Extended Stay Hotel Room
Reason of review
Bad quality

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Suburban Extended Stay Hotel - Room Review from Savannah, Georgia

I was living at Suburban Lodge in Savannah, Ga. I have never run into such uncaring monsters who look human before. The front desk supervisor, Peter, and his manager, Mac Korat have got to be the most evil people on the planet. And racist. I had a nearly perfect pay history at the hotel for close to six months. I asked for an extension because I was going to be late with rent. They give you one night extension- without having to pay. After I asked for another one (ran into financial trouble) I was granted one. On the third one, Peter told me that Mac Korat (manager) told him not to grant anymore extensions because SOME PEOPLE DON'T LIKE TO PAY. I am African American so I know exactly who the "some people" are. I wish I could say that was the only incident but it isn't. When I first got here, it was mid February. I had been here for a couple of weeks. I went to the office to pay rent and was told that my room- I gave no indication of wanting to check out- wouldn't be available. Peter was trying to steal my room or rent it out from under me. I contacted Choice Hotels and the straightened it out- I was never told that my room would be rented from under me again. Choice Hotels customer service and the privilege program were awesome. I was enrolled in the program. I was awarded two free nights. This all happened on the day rent was due. Peter told me that he would not extend my payment. I was awarded the two free nights and the representative told me that he would set up the reservation. I was home all day-my phone rang exactly twice- the first time I was in the shower and the second time was around eight thirty. AT EIGHT THIRTY AT NIGHT, THAT SLIMEBALL PETER CALLED MY ROOM DEMANDING PAYMENT. The Choice rep had spoken to the front desk clerk extensively that day. While I was trying to explain to Peter (slowly-he is dumb as a rock) he kept interrupting me asking me where did the two nights come from and what was the reservation number. He then said either pay or get out. I am a single woman. It is eight thirty at night. He expected me to leave at that moment. I was in contact with the customer service and the privilege program. Just yesterday, I heard Peter at it again. This time, my next door neighbors got the same treatment that I did. Guess what race they are? I could hear the lady from next door tell them that "you are supposed to treat customers nice." Not here. I am leaving this place. I just talked to that creature and explained to him that I had to work and what time to check out. He said noon. I said I can't be her at noon- he said that I would have to pay to get my things. If I could pay I wouldn't leave. It is a beautiful hotel and I enjoyed my time here, but to be treated like you are some lowlife really takes away from the beauty of this place. I GUESS IF YOU ARE INDIAN OR WHITE, YOU CAN GET ALL THE EXTENSIONS YOU WANT. IF YOU ARE AFRICAN AMERICAN, I WOULD STEER CLEAR OF THIS PLACE. YOU WILL BE TREATED LIKE A SECOND CLASS PERSON.
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ID
#680771 Review #680771 is a subjective opinion of poster.
Location
Savannah, Georgia
Product
Suburban Extended Stay Hotel Room
Cons
  • Peter and mac korat
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

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