Harmony R Ike

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Verified Reviewer
| map-marker Los Angeles, California

Bought car from Subaru dealership and got it back and damages that were to be fixed has now caused the car to stop running and work is still undone and now car is not running at all

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There has been no fallowuow up unanswered calls I'm really bummed I really went thru alot to get a car and then to finally get it paid for it in full and it's not running real shadey business.if I was the owner I would set that TIDDLE WAVE IT'S DEFINITELY NOT BENEFICIAL TO THOSE *** *** LONG BOARDS ON YOUR WALL .. COMPLETELY DISAPPOINTING AND A MAJOR TOLL ON MY JUDGEMENT THINKING I WOULD GET QUALITY FROM A REPEATABLE DEALERSHIP.I HOPE THEY DO THE RIGHT THING AND FIX THIS SITUATION
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Martin M Tdq

Subaru Santa Monica

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Subaru Santa Monica
How these folks maintain 4 stars is beyond me. The service department is always half-@$$. Read previous reviews. Maybe look at management... Ken Frakes? I thought licensed mechanics worked here not highschool shop classes. I went in for routine millage maintenance and an issue with my front driverside tire, slow leak. Was told that they don't honor third party warranties... funny, I bought the extended warranty through Subaru a year ago when I bought the car. Then I was told that there wasn't an issue with my tire. Question, if they had done a thorough job on the tire how is it that I had a blowout in the rain causing my car to fly off the road scrapping the front bumper on what little vegetation was there before gaining control and coming to a stop. Thank the Lord no one was hurt. The same tire they said was in perfect driving condition almost did some serious life changing stuff. Ken Frakes chuckled after a few interruptions and snarky remarks while I was telling him what had happened and that I held them responsible. He said it's not their responsibility cause I had driven the car off the lot and everything was fine when I left. He said that the garage it was kept in and today's weather probably caused the blowout. Maybe some garage Gremlins got a hold of it during the holiday while it sat in the same spot for a month and hasn't been driven until today... I don't know. What I do know is that this place has some serious issues that need to be resolved. Customer service is one, Mr. Frakes, and doing quality work is the other, Mr Frakes. Oh, and owning up to the fact that it was their fault instead of blaming the weather and perfectly fine garage. Ken Frakes tells me whatever the cost of a new tire and body work is on me. That even though they gave my tire a clean bill of health, photo attached, a lot of things could've happened in my garage to cause it to blow out and todays weather was the nail in the coffin. Man up to your shortcomings Subaru of Santa Monica... don't blame the weather, Mr. Frakes. It's like saying my dog ate my homework. What if the car had wrecked and somebody had gotten hurt? Thank you kindly, M
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Reason of review:
Warranty issue

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