Subaru Of America Complaints and Reviews
We purchased our second Outback, a 2017, after owning a 2012. I have to say there are many improvements and it has many pluses, but with that being said, this will be our last Outback. Why you say....it rides like a brick!!! We loved the way our first one rode and it received many compliments from friends that rode with us. Why did you have to screw it up?? After we complained to the dealer, he said Subaru stiffened it up to "improve off-road...Read more
#1010208 by anonymous
Our 2017 WRX came with ONLY summer tires, as Subaru is finding every way to cut costs. The car is nothing short of dangerous in the snow, and owners should beware. My dealer suggested we buy all season tires and this is an insult as an AWD car should come with them (not even an option!). Sure, 4 tires, 4 rims, storing them somewhere, two changes a year, and how to get them to the tire place to change them? Insulting. Back to Audi. No need for...Read more
#1007678 by anonymous
I made an apt for Tuesday Feb. 7,2017. Told they would give me a car and it would take all day to repair. called in the afternoon, said wasn't ready and takes 2 to 3 days. I called wed. at 3pm , they said oh it wont be ready fit takes 2 to 3 days. called Thursday, same response. I called Friday, Mark the guy handling my car??? said oh it wont be done until after Wednesday next week. I asked why nobody told me it would take over a week and why...Read more
Subaru Of America Car Review
by anonymous #970746
Subaru had designed their cars so that a headlight change is near impossible for the consumer- just paid the dealership 125 dollars to change a light bulb
Windshield Wiper Recall For 2010 Outback Review
by anonymous #955566
I had a recall for my 2010 windshield wiper motor so I took it to Subaru of Glendale where I always go. I have been waiting 2 hours and my car was just parked and no one even started working on it. The person, Harry moronyan, kept telling me that they were working on it. He was lying through his teeth. I am still waiting.
by anonymous #939269
Why are your vehicles so overpriced? I applaude Subaru sponsoring charities but this fails to excuse your over-zealous pricing policies and extensive dealer mark up.
Subaru Of America Car Repair Review
by anonymous #937577
My subaru tribeca has a recall on the hood latch. I took it to Romain in Evansville indiana in august. My car is not fixed and Roman is not returning my calls. Can someone please help?
I encouraged my elderly mother to buy a subaru. She's still physically and mentally capable of driving, but I wanted her to get a safe car, plus I knew people with great subaru experiences. She bought a repro crosstrek with less than 1000 miles on it. It can with only a single key. The sales guy said something to the effect of "I'll see about getting you another", but then he never said anything else and I forgot to ask. Mom was looking forward...Read more
I have a 2014 Subaru Forester 2.0xt Touring. Have complained since first winter 3 years ago that I can not get any heat from heater until I have gone down the road for 20 miles. I took it back first of Dec. 2017 and they finally told me I couldn't get any heat until the radiator fluids got up to heat. I would think that there should be a switch that would pull heat from the engine until the radiator fluids got warm. These *** from Clements...Read more
Below is the third letter I sent to Subaru of America after getting nowhere fast with their customer service for three weeks. Subaru Letter #3 Two days is not a long time. That’s how many days it’s been since I last emailed customer service. I haven’t received a response in two days, which isn’t a long time unless your brand new 2017 Subaru Imprenza has been in the shop a total of 16 days and you have owned it for a total of 31 days. To be...Read more
I recently had my car in for service at the Kearny Mesa Subaru dealership. I requested they check for an airleak, and to please inspect all the tires because I had a trip in the next week. I was assured that my tires were fine; I made it clear I was heading out of town on a 700 mile roadtrip. I requested a quote for tires because I was told I had a few months before I had to purchase the tires, nor could they find any air leak. Unfortunately,...Read more
On 1/3/2017, I went into Clay Subaru to perform recall WTM-73, but the advisor told me it was not necessary to perform this recall because the check engine light was not on. The Subaru recall involves changing secondary air pump relay, which catches on fire. On 1/12/2017, My 2012 Subaru WRX check engine light on, traction control light on, and cruise control was flashing. There was a faint smell of smoke inside my cabin. I opened the hood and...Read more
On our trip home to Erie Pennsylvania, we apparently ran out of gas while the display indicated we still had 30 miles of fuel left. We had to pull off on Interstate 77 in North Carolina in traffic. I called Roadside assistance at 5:55 and was put on hold until close to 6:30. Fortunately, we also have AAA and my husband called them while the Subaru of America music was playing on my phone. AAA responded immediately and within 10 minutes a service...Read more
I purchased a 2008 Impreza for my granddaughter. I got a recall letter in July, 2016. I immediately called and they said the part would not be in until November?? It is now January and no follow up nothing. I called Royal and they told me I would have to order the part its an airbag and pay. This is a major safety issue and I am stunned at the lack of service and follow up (none). I will never purchase another one and I have half a mind to...Read more