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I went to get the 7 strand of highlights and cut my hair. I kept telling the hair dresser I don't see no high lights and she says, "you'll see them when your hair drys. Well my hair is dry, no highlights. I returned today, and they wanted to charge me, and I told them why should I pay when I have already paid for what I want. They told me come back and have the hair dresser that dos my hair do, I said no, I don't want her doing my hair. She... Read more

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I arrived with a picture in hand, the lady said "no problem". I walked out in tears with hair on the side of my head that too short that you cannot even brush it forward to be bangs. I called Monday morning to file a complaint, waited 3 days instead of 2 for a phone call that went to voicemail. I returned the call immediately and after a week of trying to go back through the central office was eventually told that my call would NOT be... Read more

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