Stucture Medic

Began job and said they would be back the following morning. Showed up the next day at around 3:00 pm to put in a couple of hours.

For the most part, they did not show up as scheduled, if at all. Job was not completed because we asked them to leave, we had had enough. They told us they would bill the insurance company directly, but rather than doing that they sent us the bill and told us they would send it to a collection agency if we did not pay them directly.

We had no choice but to pay them and then try to get reimbursed by the insurance company. Fortunately, because we asked them to leave when we did the bill came to a few thousand, rather than the 15-18 thousand dollar estimate the company initially stated.

My finished basement flooded during Hurricane Irene because of the heavy rain and power outage. There was no standing water, but the carpet was saturated so I contacted a couple of water cleanup places to get it taken care of.

The folks at StructureMEDIC told me the cleanup would cost about $1500 assuming I only needed the carpet/padding/baseboards removed and dehumification. So, I agreed and they were supposed to arrive between 10am-noon, but then got a call saying it would be between noon-2pm, then another call saying it might be a little after 2pm. They finally arrived at 6:30pm! No paperwork, nothing.

They came in and ripped out the carpet/padding/baseboards and piled it up at the edge of my yard. They broke a couple of tiles in my bathroom while removing the baseboards. When they came back a few days later to pick up the equipment they wanted me to sign all these forms. I signed them, but made notes about the issues and the amount I was told over the phone.

A month later I finally get an invoice and they charged me $3540 and had a list of services on the invoice that were not done at my house! I contacted them immediately and was told they'd get back to me, but never did. So, I contact them again and they threatened to take me to court for not paying even though I disputed the charge and asked for a detail breakdown of the services performed and associated costs.

They finally agreed to reduce the amount, but it was still more than what they originally told me. It is a shame people try to price-gouge after natural disasters!