Debra C Eeb

Employee complete

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I am an online valid customer and want to receive a credit for two pairs of Stuart Weitzman sandals. The person I spoke to was rude condescending and I never order from this site again. For the most part my dealings with the company have been great! This particular person was not helpfull ! Im very upset I wont deal with online again.
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Loss:
$600
Pros:
  • Fast delivery
Cons:
  • Condescending no help depending on who answers phone

Preferred solution: A credit for perfectly unworn shoes. They were bought in March. Tried on yesterday and had problems with the fit.

User's recommendation: If your returning an order it’s a nightmare

Kayliegh Gcp
map-marker Bristol, England

Discuss my rider application

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Actually I have done my DBS check and it says you need to active your DBS account and I try to do that and it didn't accept my username which I gave when I felt application for DBS I keep try time past and my activation code has expired for 24 hours and it lock my account and I was wait for 24 hours again and haven't received new activation code and I try same one which was expired and it lock my account again !!! I want you to help I open my account very soon please
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Frieda Uig

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Verified Reviewer
| map-marker Milan, Lombardy

Have not received a refund - Order ID 00754155

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Updated by user Jan 05, 2023

Stuart Weitzman contacted me by email three weeks ago and said they thought I was refunded. They stated they would check with their refund department and ask them to refund the £750.

I chased a week ago to find out the status of the refund but heard nothing further. Stuart Weitzman has not refunded me for the unworn boots as of 5 January 2023.

Original review Dec 06, 2022
5 Oct purchased boots which were too big. Returned boots via FedEx. Stuart Weitzman acknowledged receiving the item and confirmed in writing twice a refund has been processed. 6 Dec no refund to date. Telephoned SW today and was promised a refund was made a few days ago and will show up in few more days. I await this refund.
View full review
Loss:
$894
Pros:
  • Years ago they made real good sizing shoes
Cons:
  • Sizing do not match their suggested uk sizing

Preferred solution: Full refund

User's recommendation: After 9 phone calls. I was basically ignored. They kept saying sorry we cannot escalate your problem. I would not buy from them again.

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