STS Vacations Reviews
2 TOTAL REVIEWS
1.4K PAGE VIEWS
Do not use this company!!
They were the absolute worse. Please do not use this company and save yourself a lot of grief. After the deposits were made, they never communicated unless we called them. And you had to call several times. You had to deal with one person who was always out. 37 people and not one person was happy with this company. To top things off, one person purchased travel insurance. Sadly she had to use it due to a bad fall but STS never purchased the policy. Gladly accepted her money though. I am so sorry I put my friends and family through this horrible experience.
Reason of review
Poor customer service
STS Travel Offers Bogus Deals
I recently "booked" a Jamaican vacation with STS. My husband and I were all excited about it -- it was supposed to be our honeymoon -- we began telling friends, requesting time off at work, etc. However, "the charge never went through," even though I received a confirmation number and an electronic receipt. When it never appeared on my credit card bill, I decided to give STS a call. They, however, were unreachable, and couldn't bother to call me back. When I finally got through, they tried to blame the problem on me and offered to re-book the vacation at THREE TIMES THE ORIGINAL PRICE. After much protesting, they finally admitted that they had made a pricing error and should have called me as soon as it was discovered. Amazingly, however, they still didn't offer me any compensation (i.e., 10% off, $100 credit -- basic business courtesy) for my trouble.
Companies Similar to STS Vacations
Travel Expert Talks
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.