map-marker Amherst, Massachusetts

DON’T Use STS, EVER!! It’s a SCAM!

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We booked a spring break trip to Cancun using STS Travel and I could not have been more disappointed with a travel agency in my life. Their lack of competency was unbelievable and if I could have done it over I would have just planned my own trip. It would have been cheaper, easier and less stressful to do it myself. From my understanding, a travel agency’s job is to plan a trip and make it easy and stress free, as well as providing customer service at a reasonable price. STS did none of theses things. From day one STS screwed us. We paid an exorbitant amount of money for an all inclusive, 5 nights 6 day trip. 2 of our 6 days were spent traveling for 12 hours when we could have taken a 4 hour direct flight. The first day we did not get into Cancun until 9 pm, giving us no day and a half a night. The check-in process at the hotel was an absolute disaster and we were promised expedited check-in (a lie). We got there and had to pay an undisclosed $30 insurance fee per person. We were promised VIP access to clubs to beat the lines with VIP table service (a lie). However, what I thought was the biggest offense was how much we paid for an “all inclusive” that was also a lie. When trying to eat at some of the restaurants on the resort we were turned away because apparently our bracelets were not good there. I am pretty sure all inclusive means you can eat anywhere, not disclosed ever. Had I known that I never would have gone because we were stuck eating at the worst places on the resort. The last day we were there, and I use the word day lightly, we were picked up 3 hours before our flight at 6:45 am to travel for another 12 hours. All in all, we paid a crazy amount of money to use a travel company that screwed us out of 2 days, half a night, customer service and many other promised things. Not to mention the hidden fees everywhere we went. If I could give negative stars for a company, I would. If you use this company after reading this god bless. To sum it all up, STS lies, they take advantage of college students simply looking for an easy break and should be forced out of business.
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  • Getting scammed
  • Being lied to
Reason of review:
Being cheated and lied to

Preferred solution: Full refund

1 comment

Hello Sean, we are sorry to hear that your trip did not live up to your expectations. It is our goal to ensure our travelers have a great travel experience.

We will take note of your observations to improve the program for future travelers.

We appreciate the feedback from our travelers and we are always available before, during and after every customer’s trip. Feel free to contact our office at 800-648-4849 with any questions or concerns.

map-marker Milwaukee, Wisconsin

STS Student Travel Services SUCKS

STS Travel is the WORST travel company. They do not follow through on anything they said that they will. They LIE and tell you one thing and it NEVER happens the way they say it will. DO NO BOOK WITH STS. They are liars and thieves. They upcharge you on everything, don't listen to your requests. They lie about the commission to you to get you excited and then do not pay what they said they would. They will not put anything in writing so when you call their office you cannot prove what they told you over the phone. They are SCAM ARTISTS and do not work with them ever!
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1 comment

I agree with the above comment on STS. They do not do anything to protect the kids from the spring break scams that these resorts conduct.

It is better to book yourself and know all the details because STS just pockets the money and gives you no help.

I do not recommend STS to anyone. They are scam artists.

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Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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