Structube
Structube Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Structube has a 2.5 star rating from 4 reviews with 75% unfavorable and 25% positive. Consumers report quality issues, delivery delays, and high price levels despite some positive notes on value and helpful staff; price changes and returns are recurring concerns.
Positive Feedback
Some customers praise helpful customer service reps who resolved claims and issued full refunds; a few note good value for money and reasonable prices on purchases.
Negative Feedback / Risk Areas
- Frequent Structube customer complaints about defective products and early wear.
- Repeated reports of long delivery delays and missed timelines.
- Refunds and returns often disputed or issued as store credit rather than cash.
- Price drops after purchase causing dissatisfaction.
Key Takeaways for Future Customers
- Check recent Structube reviews before buying to gauge reliability.
- Confirm refund and return policies in writing and document defects promptly.
- Consider alternative retailers if timely delivery or guaranteed refunds are critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Structube has a 2.5 star rating from 4 reviews with 75% unfavorable and 25% positive. Consumers report quality issues, delivery delays, and high price levels despite some positive notes on value and helpful staff; price changes and returns are recurring concerns.
Positive Feedback
Some customers praise helpful customer service reps who resolved claims and issued full refunds; a few note good value for money and reasonable prices on purchases.
Negative Feedback / Risk Areas
- Frequent Structube customer complaints about defective products and early wear.
- Repeated reports of long delivery delays and missed timelines.
- Refunds and returns often disputed or issued as store credit rather than cash.
- Price drops after purchase causing dissatisfaction.
Key Takeaways for Future Customers
- Check recent Structube reviews before buying to gauge reliability.
- Confirm refund and return policies in writing and document defects promptly.
- Consider alternative retailers if timely delivery or guaranteed refunds are critical.
Media from reviews
Turn one complaint into a collective action
Vancouver, British Columbia
Defective Sofa Arm – Request for Return or Alternative Solution
- - Sofa from Richmond Center has a defective arm; one arm tip is sunken and hollow.
- - Please advise steps including return or alternative solutions.
I recently purchased a sofa from your store at Richmond Center , and unfortunately, I noticed a defect on one of the arms. the tip of one arm is sunken in and hollow, while the other arm is in normal condition.
I would like to report this issue and kindly request either a return for this product or an alternative solution that you can offer. Please advise me on the next steps.
Thank you for your assistance.
Ahmad Mashhadi
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Verified ReviewerResolved: Defective product received
- - Extending leaf is not functioning; photos/video provided.
- - They denied the issue, offered store credit; replacement or refund requested.
Company fixed the issue and I have been provided with apology.
A table purchased was ordered online l& delivered to my home. One extending leaf is not functioning.
Reported it to them & provided pictures & a video. I requested a replacement or a refund upon its return. They deny there is an issue with the table & have offered me a store credit.
I specifically require a glass extendable table which is no longer available. I have absolutely no use for a credit to purchase from a company with such poor customer service.
- Contemporary furniture
- Reasonable prices
- Poor customer service
Preferred solution: Price reduction
User's recommendation: Reconsider purchasing any items from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Worst business acumen I've encountered in my entire life and I'm almost 70!
- - Paid in full mid-2024 for items advertised for August delivery.
- - Delivery delayed to end of October with no guaranteed date; full refunds expected.
Company fixed the issue and I have been provided with apology. ALL items (5) ordered online since early July, 2024 now delivered and in my home.
Delivery communication was impeccable. Not yet examined all items because some yet to be opened and assembled. I'm bedridden with a broken leg so waiting for help in that regard.
Pleased with the punctuality of receipt following numerous complaints. FYI, I was informed months ago that it's best to place online orders at a Structube showroom because the follow-through and response time is much more effective.
I see their operations as a sleazy vehicle operation to paying off THEIR debts (revolving lines of credit, rent, employee salaries etc.) and nothing less. I ordered merchandise mid-2024, paid in full while anticipating delivery in August as advertised which is the only reason I bought. Now, all pushed many times over and over to the end of October. No guaranteed delivery date offered the consumer.
I wrote, called and complained to them repeatedly. Boy are they dumb! Their business acumen is pathetic, no regard or accountability to the consumer whatsoever. They have little to no warehouse storage facilities and I view them now as online mail service rippint off the public as long as they can get away with it.
I resent 100% paying for anything without proof of goods promptly which is the way normal businesses operate. I tell everyone never to shop there. Garbage outfit promoting cheaply made furnishings with barely anything in savings on sales. Cheap low end furnishings they claim is made in and imported from China and/or India by ship.
To replace with purchases elsewhere for prompt delivery. Full refunds expected!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConcerns Regarding the Quality of Purchased Furniture and Mattress
- - Customer purchased furniture and mattress last year and reports wear and discomfort.
- - They seek guidance on steps to address the issue.
The quality of the sofa was not good at all, especially the quality of the fabric. The bed's quality was poor as well, it makes noise.
The mattress quality was also disappointing. Despite emphasizing to the seller that I have back problems and needed a good mattress, it was still unsatisfactory.
I hope this message finds you well. I am writing to express my concerns regarding the quality of the furniture and mattress I purchased from your company last year.( 11/10/23).
Unfortunately, despite initial expectations, I have not been satisfied with the performance and durability of these products.
The furniture and mattress have shown signs of wear and discomfort earlier than anticipated, which has been quite disappointing.
Given the reputation of your company, I had hoped for a better experience.
Could you please advise me on any steps we can take to address this issue? I would appreciate any assistance you can provide to help resolve the matter.
Thank you for your attention, and I look forward to your response.
Kind regards,
M.Noori
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat customer service
Customer Service Rep was very helpful. Took all my details and sent to their claims department. Same rep called a few days later and said they were issuing a full refund.
- Good customer service
- Value for money
Preferred solution: Full refund
User's recommendation: Value for money
Laval, Quebec
Price drop
Structube full of crap they dont reply to ur messages bought an item where there was a huge price drop in less than 5 months ! Not buying there anymore !
- Prices
- Price changes
Preferred solution: Price reduction
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service complaint
- - Coastal bed bought under a year ago has broken twice.
- - They sleep on the floor and seek a refund.
- - Support shipped parts instead of refund.
I purchased the king size Coastal bed less than 1 year ago and its the second time it breaks. Im currently sleeping on the floor because of it and want to return the bed.
Customer service is not helpful at all and are saying they shipped new parts when i asked for a refund.
I spent a lot of money on this bed to be sleeping on the floor. Completely unacceptable.
Preferred solution: Full refund
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They're required by law to refund you if nothing's been delivered to you. Contact your local province's consumer protection agency if they refuse.
I ordered packages and wait already more than one month nobody refunded my money and nobody message me, I don’t know what to do, I type a complainer so many times, who knows their email cuts service where they really reply and solve a trouble?