Jacqueline C Vis

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Verified Reviewer

Great customer service

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Customer Service Rep was very helpful. Took all my details and sent to their claims department. Same rep called a few days later and said they were issuing a full refund.
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Pros:
  • Value for money
  • Good customer service

Preferred solution: Full refund

User's recommendation: Value for money

Anastasia A Gci
map-marker Laval, Quebec

Price drop

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Structube full of crap they dont reply to ur messages bought an item where there was a huge price drop in less than 5 months ! Not buying there anymore !
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Loss:
$700
Pros:
  • Prices
Cons:
  • Price changes

Preferred solution: Price reduction

User's recommendation: Shop elsewhere

Chloe M Smi

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Verified Reviewer

Customer service complaint

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I purchased the king size Coastal bed less than 1 year ago and its the second time it breaks. Im currently sleeping on the floor because of it and want to return the bed. Customer service is not helpful at all and are saying they shipped new parts when i asked for a refund. I spent a lot of money on this bed to be sleeping on the floor. Completely unacceptable.
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Preferred solution: Full refund

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