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Customer service complaint

I purchased the king size Coastal bed less than 1 year ago and its the second time it breaks. Im currently sleeping on the floor because of it and want to return the bed. Customer service is not helpful at all and are saying they shipped new parts when i asked for a refund. I spent a lot of money on this bed to be sleeping on the floor. Completely unacceptable.
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#4411218 Review #4411218 is a subjective opinion of poster.
Preferred solution
Full refund

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