Featured
Jacqueline N Agy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost $300 and blamed it on the developer of another app they partner with

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Stripe - Lost $300 and blamed it on the developer of another app they partner with
Explore video interviews
Advertisements

Stripe is a terrible platform, and IT has no clue what they are doing. I accidentally made a typo on my email address, which created an account I couldn't access.

Stripe integrates with Pocket Vendor. Basically, Stripe canceled my account with a typo in it while a payment was captured from PV and in the Stripe account. I'd taken a payment not knowing I was locked out, and Stripe held the $300 in the account with the typo and then deleted it along with losing the payment. They threw PV under the bus, sending me multiple messages so sweetly not identifying my issue and blaming it on PV.

Halfway through they asked why I was contacting them after a month of back and forth. I sent screenshots with proof they had the money in a Stripe account that then disappeared, and then they blocked me and won't respond to any requests for help or a refund. This is ridiculous. $300 may not be much to them, but it is to a small business, and the fact they crucified their partner instead of taking responsibility is shameful corporate behavior.

They lost a customer's money, blamed a partner that helps them make money, and then gaslit me and blocked me. Well done, Stripe.

Classy move an very much a company that seems like it is run by functional adults who understand the concept of personal responsibility, integrity, and customer service. I am disgusted with this company and will not use them again.

View full review
Loss:
$300
Pros:
  • It works as long as nobody deletes your account
Cons:
  • Will lose your money
  • Throw heir partner under the bus
  • Gaslighting

Preferred solution: Full refund

User's recommendation: Do not use Stripe

2 comments
Guest

Never heard of it. It seems I should be glad.

Jacqueline N Agy
reply icon Replying to comment of Guest-2495840

Run. Away.

They are like most companies are these days. They profit off of those without a lot of money and screw up our economy. They are a very slimy payment platform that likes to eff over small businesses! Best to stay away.

I would rather *** myself with the entire place setting than be one of the tools that work there. Ick.

View more comments (1)
Lincoln Hmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Still being charged for subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Stripe - Still being charged for subscription
Stripe - Still being charged for subscription - Image 2
Stripe - Still being charged for subscription - Image 3

This is actually ridiculous that Im still getting charged for a subscription and I dont use this subscription anymore and this is *** fraud and illegal for someone to be allowed to manually charge my card without proper *** authorization! [FBG Marley] has been stealing and no one wants to help me not continue to be charged!

I was charged 2 times back to back for a subscription that was supposedly cancelled on LaunchPass but was still authorized on Stripe but nothing can be done

View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: Stay away

Marlon C Jfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They stole money and now they ignore me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Stripe - They stole money and now they ignore me

I have been trying to contact stripe for months now. When i leave a support message, they close the case within 5 minutes without a response.

In other words, they dont want to deal with me and they ignore me. A customer of mine payed me a deposit for a project and stripe refused to let the payment go for two months. Stripe had said that they will refund the money in April since I couldnt get the payout. On July 31st, my customer still didnt receive his refund and I advised him to dispute it.

This was my first ever transaction with them and when my customer did his dispute, stripe debited $100 out of my account. I have been trying to get ahold of them so that they can explain but all of my messages get ignored. We are now at the end of September 2024 and theyve yet to respond or even give me an explanation as to where the mysterious $100 charge came from. This is unprofessional and very shady for a company to be taking advantage of its customers.

I only made the one and only transaction and some how I owed stripe money after that.

I dont recommend stripe because their integrity as a company is as low as a street criminal. Absolutely unacceptable.

View full review
Loss:
$100
Cons:
  • Steal your money with no explanation while ignoring you

Preferred solution: Full refund

User's recommendation: Stay away, they will probably steal your money and then ignore you if you question it.

Harlowe Bpx
map-marker Grasston, Minnesota

CLOSED MY ACCOUNT DAY OF $5000 pPAYOUT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Stripe - CLOSED MY ACCOUNT DAY OF $5000 pPAYOUT

Stripe closed my account the day of a $5,000 pay out. Due to dispute risk mind you they could have taken the money out if need be.

The dispute is literally being handled by an attorney. They will not answer will not give me the money. Said today it was sent then cancelled THE DAY OF THE PAYOUT TO MY BANK. Coincidence?

I think NOT! Ive only used them twice now and the first time wasnt great but I tried again since it was a credit card payment from my customers.

View full review

User's recommendation: Stay far away

Angelina M Ltt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Theft by stripe artificial intelligence for our June and July monthly payout

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Theft by stripe artificial intelligence for our June and July monthly payout
Theft by stripe artificial intelligence for our June and July monthly payout - Image 2
Theft by stripe artificial intelligence for our June and July monthly payout - Image 3
Theft by stripe artificial intelligence for our June and July monthly payout - Image 4
Theft by stripe artificial intelligence for our June and July monthly payout - Image 5
Updated by user Jul 21, 2024

i am still waiting for stripe to send us our June payout all we received so far is more artificial intelligence same response to update documents and identification as indigenous nationals seniors disabled that have nothing to send to them as well as they had me report all to human rights violations still waiting for our funds to be returned and this case resolved

Original review Jul 18, 2024

Attention: Office of all Inspector Generals and all lawyers previously served regarding Stripe and its legal department. I approach you in good faith and for the record, I require you to have a human being email or call me at themullings@***.com or 876-377-****.

I am an American Indian Moor of the first nations, a retired and unemployed widow who is disabled. I have an American Indian Moors Nationality Identification Card which Stripe already possesses. This has been used on my account, and Stripe has been using it perfectly fine for the last two to three years. Suddenly, in June 2024, Stripe began sending me artificial intelligence emails threatening duress and coercion, demanding that I send them documents such as my driver's license, bank statements, and addressed documents which I neither have nor use.

I possess a long list of items, none of which I have or utilize, being indigenous. Consequently, I demand a human being to call or email me and fix the Stripe system now, removing me from admiral maritime jurisdiction as I use common law, common sense, god's law, I.P.s.o jure. Please send me all payouts now with API keys, a new payout agent such as Paypal, or any other agent for BoonTV now so I can move on from this financial hardship due to discrimination, deprivation of rights using the color of law, conspiracy against rights, and an unlawful search and seizure as per the fourth amendment in the constitution. Stripe's heads have taken an oath to uphold the constitution and the 1787 Treaty of Peace and Friendship.

They must use the United Nations rights for indigenous people and uphold all other laws to avoid their oath of office violation. In violation, a two hundred and fifty thousand dollar fine stands, as well as penalties for monopoly, violating the Fair Debt Collections Practices Act, and the Hobbs Act for racketeering, peonage, identity theft, sex trade, slave trade, and human trafficking as well as war crimes against humanity. I request someone to remedy this situation now and send me all funds owed to me. Also, place two thousand members onto BoonTV now to compensate for all harm and loss to our member subscriptions.

Written by: Angelina Mullings UCC 1-308. Without prejudice, all rights reserved.

View full review
Loss:
$175
Pros:
  • Financial transfer agent
Cons:
  • Artificial intelligence mexican speaking agents

Preferred solution: Full refund

Gerald T Nen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service is horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I needed to change my information because, since working with Amazon, I have changed a lot of my info. They won't let me make my changes online; they have no customer service number to call. With something as important as this, they expect you to wait until someone decides to email you back.

View full review
Cons:
  • No customer service to speak to

Preferred solution: I can't start my new job until I can fix the issues with the account. You are costing me money now.

User's recommendation: get a phone number for someone to call you.

Hildred Jci
map-marker Miami, Florida

Customer service is a joke and they try to hold your money for an exuberant amount of time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I did my first transaction on the app in processing it I accidentally refunded it I tried to stop the refund immediately and reverse it to no avail I have made multiple attempts to contact customer supports via the phone and the AI and still no result now they're telling me they're going to hold my funds for 120 days instead of processing the payment on through as a small business owner working on very small dividends this is totally unacceptabled

View full review
Dawn H Mer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No way to contact this company at all for live real person support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Your live chat feature does not exist, nor is there any way to actually call for live support either. It's ridiculous that even though I'm eligible for instant pay, it will not pay me immediately. A person has to wait at least 10 days to get paid, sometimes much longer.

View full review
Pros:
  • No pros
Cons:
  • 10 or more days to get paid

Preferred solution: Paid immediately like it says

User's recommendation: Do NOT use this stupid payment company

Gerhardt Vzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Stripe withholding payments after service has been rendered

Don't use this company go to pay pal. I am filing a formal complaint with our AGs office.

This is a terrible company. They have no regard for the users. I never signed up for this loser company. I only us3d it hecause the mental health company I was with required it.

.they have no ethics and they hid behind these stupid bots. What a bunch of crock

View full review

User's recommendation: Stay away

Anonymous
map-marker Dublin, Leinster

This company stealing my personal data, bank account details, phone details and ignoringy emails... having requested my data on multiple occasions I am simply ignored.. of course there is no phone sup

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This company stealing my personal data, bank account details, phone details and ignoringy emails... having requested my data on multiple occasions I am simply ignored..

of course there is deliberatly no phone support...

Any company without support via phone are simply scam artist's... Stripe just another parasite

View full review

User's recommendation: Avoid, avoid avoid

Yann Ilt

Worst Custoner service. NO PHONE HELP. NO LIVE CHAT!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Stripe - Worst Custoner service. NO PHONE HELP. NO LIVE CHAT!
Stripe - Worst Custoner service. NO PHONE HELP. NO LIVE CHAT! - Image 2

The closed my account without giving any tangible reason. When I asked they said they could not disclose the reason.

When i asked for a phone number to call they said they did not have one and had to email.

When i emailed i got automated email replies over and over again same same thing every time.

Just needed them to refund my clients since they decide to close account without any notice.

Been over two weeks and my clients have not received refunds and I cannot pay out either.

What's up with this company.

You'd think they would be better at handling customers for such a big company but they are unreachable and non responsive.

Keep away if you are running a small business. They will screw you over!!

View full review
Cons:
  • No support whatsoever

Preferred solution: Full refund

User's recommendation: Just keep away if you are a small business. If you need the cashflow without any hitches keep away. NOT Small buisness Friendly

Charlotte S Mad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need help please following an error

Hello,

I would like to contact you regarding the recent suspension of my Stripe account. It seems that this action was automatically triggered by your system when I attempted to transfer funds to my bank account.

I believe this to be a mistake, as my account has not recorded any significant disputes, and I have always complied with the platform's terms and conditions.

I would like to point out that this decision seems to have been taken arbitrarily by the algorithm, without any real manual review having been carried out. Given that my business relies on payments processed by Stripe, this sudden suspension is particularly compromising for my business.

I therefore request that you manually review the situation and reactivate my account as soon as possible.

I am at your disposal to provide any additional information or documentation required to facilitate this procedure.

Thank you in advance for your understanding.

Yours faithfully

View full review

Preferred solution: need help please following an error

Anonymous
map-marker Houston, Texas

I can not get my money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have money that should have been put on a debit card that I lost I tried changing the payment to my bank account , they would not allow me unless I put the # for the lost debit card. I tried calling my bank they did not help ...now the money has been in transit for more than for one year there is no customer service # all their online help is useless

View full review

User's recommendation: never use them

Anonymous
map-marker Athens, Tennessee

Unable to access my account.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This is the company that some of the apps on my phone use for payout. I changed my phone number and now I cant get access to my stripe account.

They sent me an email over a month ago said they were gonna try to verify my identity another way, but then its been over a month and I still havent heard anything else. In the meantime, my money is unavailable because stripe will not allow me to access my account.

View full review

User's recommendation: No.

Patricia F Fpb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Claim Notification: Account Closure and Withholding of Funds

We have been informed that our Stripe account has been closed and all associated funds have been withheld without return. The stated reason for this action is the existence of two accounts with Stripe under the same company, Urban Stays SA de CV.

We have complied with all requests from Stripe, providing all necessary documentation and fully answering all inquiries. Our business operates legally and is fully documented as a hosting and hotel company. We find this action unjustified and unacceptable. Despite multiple attempts, we have been unable to reach anyone at Stripe for clarification or resolution.

The withholding of our funds, without clear justification or communication, raises serious legal concerns. If we do not receive a response or resolution promptly, we will pursue legal action to recover our funds and address this matter.

Our account is through Lodgify, and our company name is Urban Stays SA de CV. We urge Stripe to resolve this issue as soon as possible.

View full review

Preferred solution: To have our funds returned by Stripe

Patricia F Fpb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Urban Stays SA de CV

Updated by user Sep 23, 2024

The problem with Stipe is that we don´t have another option.

Original review Sep 20, 2024

We have been informed that our Stripe account has been closed, and all associated funds have been withheld without return. The stated reason for this action is the existence of two accounts with Stripe under the same company, [REDACTED].

We have complied with all requests from Stripe, providing all the necessary documentation and fully answering all inquiries. Our business, xxxx, operates legally and is fully documented as a hosting and hotel company. We find this action unjustified and unacceptable. Despite multiple attempts, we have been unable to reach anyone at Stripe for clarification or resolution.

The withholding of our funds, without clear justification or communication, raises serious legal concerns. If we do not receive a response or resolution promptly, we will pursue legal action to recover our funds and address this matter.

Our account is through Lodgify, and our company name is xxxx. We urge Stripe to resolve this issue as soon as possible.

View full review
Loss:
$10

Preferred solution: Our Funds that have been retained by Stripe

Absalom Ppz
map-marker Fullerton, California

Start is a scamp. They build you for things you don't have on a card that you've never used. Why? I don't know, they're just scaraming. People be wary of this site.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They could stop targeting my credit card that I got for blitz when I don't have a blith subscription. You guys, you're just getting kind of stand bunny out of me that I don't *** have

View full review

User's recommendation: Be careful up this like they will risk you off

Brands Related to Stripe

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article