Stripe

i'm a student at the University of North Texas, writing to express my frustration with Stripe after hiring a tutor. We began working together on December 2, 2024, and I attempted to pay for their services via Stripe on January 30, 2025.

Immediately after the payment was processed, Stripe started taking steps to close my tutor's account.

Despite completing all necessary verifications and submitting required documents, Stripe repeatedly placed my tutor's account on hold and refused to release the funds, causing immense stress and financial strain. The lack of a direct customer service number and the constant turnover of representatives made resolving this issue nearly impossible. Each time we felt progress was made, a new person would take over, leading to further delays.

Stripe has now withdrawn $13.68 from my tutor's account without their initiation, and the balance remains inaccessible. This situation is not only affecting my tutor's financial stabilitycovering rent, food, and medicationsbut has also led to significant stress, resulting in my tutor being hospitalized.

I respectfully request that they either release the funds to my tutor or return the payment to my bank account.

Your teams handling of this matter has been disappointing and raises concerns about the integrity of your service. We will not use Stripe in the future if this issue remains unresolved.

I have ample documentation to show about how I made efforts to register with Stripe. I was worried about giving my banking information to an unknown entity.

I even opened an extra bank account to minimize the risk. My reward: a response that my "business presents too much of a risk."

Business? In my now 73 years of life, I have never at any time owned or managed any sort of business! As for the "risk" part, I contacted Stripe repeatedly to ask what was the reason for the "risk," especially from a nonexistent business.

It was then that I was met with stony silence. No reason was ever given; I only had the meaningless statement about my "business presenting too much of a risk" parrotted to me over and over ad nauseam.

If there was a legitimate reason for the rejection, then revealing it would have been merely revealing a truth. However, the absence of any sort of answer is very suspicious. I have never had any sort of criminal history, and I do not have any pending charges against me.

If there is a reason, disclosing it to the rejected applicant would hardly be considered to be a criminal act. However, refusal to disclose anything is blatantly suspicious.

I have faced problems with fraudsters, but they are more numerous than the stars in the skies in the present day. If some fraudster has caused me harm again, normally, a person would know to report the incident; giving a fraudster's name might be problematic, however, because few frausters will make themselves easy to be identified. However, if that were the reason for the refusal, it does me no harm to be informed about it.

Not giving any sort of explanation, however, is a rather tacit way of hiding discrimination, and discrimination is also a plague in modern times.

Turning to law enforcement is not a guaranteed solution these days. I made such an attempt, but as someone told me, if it means relying on the government, I would be naive to think that any government agency would be of help unless I were to pay significant amounts of money for the help. Thet would leave litigation as the only other solution, but litigation is a costly method to resolve such conflicts, and it is also not a guaranteed solution as too many practitioners of the law do not hesitate to demand large payments as an "incentive" to render assistance. With that being the case, the song from Cabaret about how 'money makes the world go around" becomes a theme song for the process pursued.

No money means no help, and that is all too true in the modern day.

In the absence of any semblance of a justifiable reason for such rejection, I am forced to assume that I have been attempting to deal with a business with little or no integrity. My suspicion was, is, and will remain discrimination for reasons that are questionable if not outright illegal. Because I know not to expect assistance from law enforcement, I remain an innocent victim.

I see no chance of that ever changing unless I am surprised by some organization or agency that will consent to assist me to obtain a fully justified reason for the questionable treatment that I have been forced to endure. I do have honesty, integrity, and stability that have all been proven without question; I cannot say the same for Stripe.

Very slow to respond to issues. Holding payouts that they shouldn't be holding.

I've been waiting over a week for a response from their legal department after multiple emails.

No phone number is available to speak with someone. I will do everything I can to not do business with this company in the future.

They suck! No way to contact them.

They arbitrarily hold money.

I was told 7-day hold; it's been 7. Now I have no idea, and I can't get an answer because there is no way to talk to anyone.

There is no inbound phone number, and there is no live agent when you use the chat feature. It asks you to give your phone number with promises to call you back.

My company is putting through nearly $1M a year in credit card charges and paying a fair commission for Stripe to process those charges. It should not be so hard to get someone on the phone to deal with issues when they come up.

Marketing settings... aka, they will SPAM the heck out of you if you're a customer.

You can "unsubscribe" till your fingers are blue, the SPAM will still continue coming your way. No phone number listed to contact them, and when you contact them via their web portal, you get replies back saying you have to log into your account to "verify" your identity and that you're a customer.

GiveSendGo raised money in support of Shiloh Hendricks hate speech toward a five year old autistic child

can't get support. 15 attempts, same issue, no resolution.

withholding my payouts. I don't have this issue with any other platform. pissed off to no end. promises 8 times a supervisor would contact me.

they never have; no phone call, no email. blaaaaah blaaaah blasssssh.

ridiculous BS is what it is. if I had a choice in it, I wouldn't use them.

I run a holiday home rental business. In July last year, I had the misfortune of having two fraudulent customers.

One, it seems, probably used a bad card, the other, post-stay, disputed his card payments made three months earlier. Stripe gave me no help in trying to resolve these bad actors' claims. Rather, they determined that I was a risk and they would refund these bad actors and additionally close my account down. In doing so, they withheld more than $13,000 of good payments remaining in my account with them.

My payouts have been blocked since last August. I have been trying to get help with this, but unfortunately, all my inquiries (through chat and direct email to Stripe) have gone unanswered.

Can someone from Stripe please get back to me on william@***.com so I can understand what is going on and why $13,662.58 has been blocked for over six months? It is my understanding that you have no legal basis to hold my funds beyond 180 days and these should now have been released.

I have made a payment to Rugby & Travel via Stripe. I have tried to contact the business for details of when I should expect to receive my tickets for the 15th March 2025 rugby game but there is no trace of their contact site at secure@***.com - this worries me as I have hotel and travel booked as a gift.

I have made several attempts to get the business information from your support site but an error message directs me to contact your customer support.

Can you please advise me on who took this payment so I can contact them to be reassured that I will get the tickets.

Thank you in advance...Janet

The payment details are as follows:

Receipt No. 1405-****

Amount Paid : £398.00 via MBNA credit card

Date Paid : 03 Feb 2024

I purchased an item from a company overseas. On the customer information page it states standard shipping with a payment method of Stripe.

I have been trying to get a tracking number for a while with no luck.

I was looking for a customer service number to see if they could help with no luck. If you can't talk to customer service I don't know how they can do business.

This is actually ridiculous that Im still getting charged for a subscription and I dont use this subscription anymore and this is *** fraud and illegal for someone to be allowed to manually charge my card without proper *** authorization! [FBG Marley] has been stealing and no one wants to help me not continue to be charged!

I was charged 2 times back to back for a subscription that was supposedly cancelled on LaunchPass but was still authorized on Stripe but nothing can be done

I have been trying to pay my rent and Stripe hasn't been able to link up to my bank account for the past three days. Yes, I could use a card for a 2.7% 'convenience fee'.

You people are inadequate and are just attempting another cash grab for money.

What do you call a bunch of Stripe employees at the bottom of Lake Michigan? A good start.

I would like to talk to someone about using stripe but your system to contact Stripe doesn't accept a gmail account as a business account-that's all I have so I guess you don't want my business?

We are not receiving payments from Stripe. I have tried to contact them for assistance, and now, 24 hours later, there is still no response.