Stride Rite Reviews | striderite.com @ PissedConsumer

Anonymous

Guest-5516321

San Diego, California

Stride Rite

Jan 10, 2024

1.0

My order was delivered on the door of my neighbor, I never get it! I was waiting for package, ordered before Christmas!!!

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User's recommendation: Nooo

Ana J Azg |

Wrong item received

Jun 28, 2023

Stride Rite - Wrong item received - Image 2

Stride Rite - Wrong item received - Image 3

Stride Rite - Wrong item received - Image 4

Stride Rite - Wrong item received - Image 5

Wrong item was received. I ordered sandals and received gym shoes. Even size is wrong inside the box,box saying size 5 and shoes size 4

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Loss:

$50

Preferred solution: To received correct item

Priscilla L Zyg

When you shipping my order

Nov 04, 2023

I havent received my order and I would like to know when it will be shipped it was placed on the 30th

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Preferred solution: Deliver product or service ordered

Lee I Col

Tracking and delivery

Jul 10, 2023

1.7

I order and pay for my order and Im on my own chasing the product down. Ive been gaslit every time Ive ordered a product about the process of their shipping policy and the customer service representatives are absolutely are only there to gaslight you. I am now on day 12 of what they consider day 8 of shipping. Fed ex has quit scanning where the package is. They wont admit they dont know where it is. I was told to educate myself on their policy and wait another 5 days. Im so livid. This was a gift I sent and its incredibly late. Possibly not ordering from here again. Being gaslit and told you are a valued customer via email but then told you need to educate yourself about shipping policy when you cant find your package or you need to pay for better shipping next time, is unbelievable. I wore stride rite as a kid, my kids wore stride rite, Ill buy different for my grandchildren. Im done.

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Loss:

$28

Pros:

I love their shoes

Cons:

I absolutely hate the customer service

Preferred solution: An apology

User's recommendation: It’s not worth the chasing down your package

Anonymous

Guest-4874098

Arcadia, California

Exchange size

Jul 30, 2023

I was sdvisrd that I will be refunded the money which I have yet to receive and that I would need to reorder correct shoe size. Please let me know when to expect my refund.

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Mell Lzz

Miami, Florida

Need to return a pair of shoes I have no label need you to mail me one

May 02, 2023

Need to return pair of shoes I dont have a label I cant I use e mail can you mail me a label or where can I mail the shoes back to without label ??

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Ronn Xhj

Ronn Xhj |

Newtown, Pennsylvania

Order is incorrect online

Dec 17, 2022

Im frustrated but pissed is a crude word that does not apply! If they dont get back to me I will be mad but Id like to give them a chance to respond! I just want to catch the misused before it ships and its just a matter of correcting the quantity! I still want the order. I think its absolutely ridiculous a company of their size has no way for their customers to contact them especially a week before Christmas and on a Saturday!!! Very frustrating and disappointing!!!

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Anonymous

Guest-3922519

Loveland, Ohio

Dishonest and loss of transparency

Sep 04, 2022

1.0

The webpage doesnt provide an option for tracking returns. Unless we make an effort to collect all paper and electronic trail, we cannot rely on the company to have records and hence, refunds are lost.

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User's recommendation: Stay away

Nyaira Rah

Cardiff By The Sea, California

Can’t cancel order

May 09, 2022

1.0

Ones ordered went through cannot cancel bad customer service bad on line policy and slow shipping slow process

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User's recommendation: Never

Nyaira Rah

Cardiff By The Sea, California

Won’t cancel order force to send

May 09, 2022

1.0

It was terrible online store . once the order went through they wont cancel and try to force to send your order. They will offer a fake tracking number, pretending they already shipped the package, but you won't be tracking your order for a few days. They said it will take 2 days for processing and 6-10 days to receive it. That means you cannot receive your package on time, and you cannot receive your refund after you receive the package then return to them. It's worse online store I ever shopped before. It should be 0 star only

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User's recommendation: Never

Anonymous

Guest-3498797

Cumberland, Rhode Island

Not Shipping - But they took the money

Apr 19, 2022

I ordered over the weekend. They took the money, have still not shipped and said they may ship tomorrow? I wanted to cancel the order and I wasn't able to do that either. Why can't I cancel if they haven't shipped!? Lousy customer service.. go with Amazon

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Preferred solution: Deliver product or service ordered

User's recommendation: Stay away

1 comment

Guest-2172052

Apr 23, 2022

Same issue here! Like you have my money but won’t ship the shoes ?

And also no communication about delays. This some *** for what the charge

Helpful

Resolved

Elaine B Qxz

Resolved: Shoddy workmanship - Poor Customer Service

Oct 07, 2021

1.0

Updated by user Nov 06, 2021

Company fixed the issue and I have been provided with full refund. No one from Stride Rite reached out a manager from Merrell fully refunded my fee..

Original review Oct 07, 2021

Purchased a pair of womans clogs ICE-4 from MERRELL [Parent company Stride Rite]. They were due to arrive 02 Oct, delayed until 06 Oct. Delivered to incorrect address due to incomplete shipping label. Opened the white bag, to a box with shoes in tissue paper.....Right shoe looks fine, left shoe the fur lining is all irregular, appears that it was chewed on by rats or someone used scissors on it. The suede is all raw the texture is worn off. Called Customer Service 06 Oct and was told no problem that will send out a replacement pair and issue a label for me to send the defective pair back. Called today 07 Oct, as I have no way to print the return label they sent me in e-mail and a young woman initially stated they usually do not take back defective shoes- donate them. After quite some time waiting [28 minutes] while she checked with someone....she advised me that once they received the defective shoes back at that time they would send my replacement.......ARE YOU SERIOUS! I can understand not processing a refund until they are received in the warehouse but to make me wait on a product that YOU SENT OUT DEFECTIVE, with an INCOMPLETE SHIPPING ADDRESS. I did nothing incorrect, all the issues lay solely with MERRELL

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Loss:

$100

Preferred solution: Let the company propose a solution

User's recommendation: Merrell has a score of 1.7 quality/workmanship/standing behind their product

DONNA D Dng

Return

Nov 13, 2021

1.6

I returned shoes haves gotten refund yet. The company refused to let me use my rewards and so I returned the shoesxand wanted to purchased r then again with my coupon. So wrong on many levels.!!!!

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Loss:

$20

Preferred solution: Price reduction

Kathleen A Ptq

No response to email, no shoe arrival

Dec 11, 2020

1.8

Stride Rite - No response to email, no shoe arrival

DoOrdered 2 shoes, supposed to be 5-8 days shipping. Over 3 weeks later 1 pair came, the other pair never arrived. Emailed stride rite twice with no response. Not taking calls at phone number. Completely useless.

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Loss:

$58

Pros:

Quality shoes

Cons:

Slow delivery
Poor customer service

Preferred solution: Full refund

User's recommendation: Don’t buy from stride rite, Amazon order came 1st and I ordered after

Charie J

Do NOT pay for expedited shipping and don't expect any customer service

Dec 24, 2019

3.0

ZERO STARS for customer service. I placed an order for 3 pairs of shoes and paid expedited shipping (2 to 4 days). It has now been 3 days and the order has yet to be shipped. I called to check on status, was hung up on. I called back again and was told there are 2 days for processing. I asked for the expedited shipping to be removed as they have not been shipped. I was told that is not possible. I spoke to a supervisor, and was told the same thing. I asked to cancel the order all together and was told that too was impossible. The lack of customer service is utterly mind-blowing. Absolutely no service and no solutions are offered. Only snooty comments and treatment of disregard and disdain. There were no apologies, nor any form of care from the employees or the supervisor. There are no stores in the state of Oklahoma, I would have to drive to the DFW location to purchase, which is not feasible. Quite simply, I just wanted to receive the shoes in the 2 to 4 days that I paid expedite shipping for, nothing more.

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Loss:

$142

Pros:

Quality shoes

Cons:

Poor customer service

Reason of review:

Poor customer service

Preferred solution: Price reduction

Maralyn Maj

None of the assosiates where aveiliable

Aug 10, 2018

2.3

My order hasn't been sent, and i whant to know when it going to be sent, my order was made the july 30th, i paid for it with my credit card

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Contact Information

Website:

www.striderite.com

Mailing Address:

29 W 56th St

New York, New York 10019

United States

Phone:

(800) 299-6575

Contact Stride Rite Customer Service

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Stride Rite

Stride Rite Overview

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Top Stride Rite Reviews

"Stride Rite"

Stride Rite

Wrong item received

When you shipping my order

Tracking and delivery

Exchange size

Need to return a pair of shoes I have no label need you to mail me one

Order is incorrect online

Dishonest and loss of transparency

Can’t cancel order

Won’t cancel order force to send

Not Shipping - But they took the money

Resolved: Shoddy workmanship - Poor Customer Service

Return

No response to email, no shoe arrival

Do NOT pay for expedited shipping and don't expect any customer service

None of the assosiates where aveiliable

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