New Reviewer

Can’t cancel order

Ones ordered went through cannot cancel bad customer service bad on line policy and slow shipping slow process

User's recommendation: Never.

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ID
#3558263 Review #3558263 is a subjective opinion of poster.
Location
Cardiff By The Sea, California
New Reviewer

Won’t cancel order force to send

It was terrible online store . once the order went through they wont cancel and try to force to send your order. They will offer a fake tracking number, pretending they already shipped the package, but you won't be tracking your order for a few days. They said it will take 2 days for processing and 6-10 days to receive it. That means you cannot receive your package on time, and you cannot receive your refund after you receive the package then return to them. It's worse online store I ever shopped before. It should be 0 star only

User's recommendation: Never.

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ID
#3558163 Review #3558163 is a subjective opinion of poster.
Location
Cardiff By The Sea, California

Not Shipping - But they took the money

I ordered over the weekend. They took the money, have still not shipped and said they may ship tomorrow? I wanted to cancel the order and I wasn't able to do that either. Why can't I cancel if they haven't shipped!? Lousy customer service.. go with Amazon

User's recommendation: Stay away.

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1 comment
#2172052

Same issue here! Like you have my money but won’t ship the shoes ?

And also no communication about delays. This some *** for what the charge

ID
#3498797 Review #3498797 is a subjective opinion of poster.
Location
Cumberland, Rhode Island
Preferred solution
Deliver product or service ordered
New Reviewer

Return

I returned shoes haves gotten refund yet. The company refused to let me use my rewards and so I returned the shoesxand wanted to purchased r then again with my coupon. So wrong on many levels.!!!!
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ID
#3064060 Review #3064060 is a subjective opinion of poster.
Loss
$20
Preferred solution
Price reduction

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Verified Reviewer
Junior Reviewer

Resolved: Shoddy workmanship - Poor Customer Service

Update by user Nov 06, 2021

Company fixed the issue and I have been provided with full refund. No one from Stride Rite reached out a manager from Merrell fully refunded my fee..

Original review posted by user Oct 07, 2021
Purchased a pair of womans clogs ICE-4 from MERRELL [Parent company Stride Rite]. They were due to arrive 02 Oct, delayed until 06 Oct. Delivered to incorrect address due to incomplete shipping label. Opened the white bag, to a box with shoes in tissue paper.....Right shoe looks fine, left shoe the fur lining is all irregular, appears that it was chewed on by rats or someone used scissors on it. The suede is all raw the texture is worn off. Called Customer Service 06 Oct and was told no problem that will send out a replacement pair and issue a label for me to send the defective pair back. Called today 07 Oct, as I have no way to print the return label they sent me in e-mail and a young woman initially stated they usually do not take back defective shoes- donate them. After quite some time waiting [28 minutes] while she checked with someone....she advised me that once they received the defective shoes back at that time they would send my replacement.......ARE YOU SERIOUS! I can understand not processing a refund until they are received in the warehouse but to make me wait on a product that YOU SENT OUT DEFECTIVE, with an INCOMPLETE SHIPPING ADDRESS. I did nothing incorrect, all the issues lay solely with MERRELL

User's recommendation: Merrell has a score of 1.7 quality/workmanship/standing behind their product.

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Resolved
ID
#2947003 Review #2947003 is a subjective opinion of poster.
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No response to email, no shoe arrival

Stride Rite - No response to email, no shoe arrival
DoOrdered 2 shoes, supposed to be 5-8 days shipping. Over 3 weeks later 1 pair came, the other pair never arrived. Emailed stride rite twice with no response. Not taking calls at phone number. Completely useless.

User's recommendation: Don’t buy from stride rite, Amazon order came 1st and I ordered after.

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ID
#2331896 Review #2331896 is a subjective opinion of poster.
Pros
  • Quality shoes
Cons
  • Slow delivery
  • Poor customer service
Loss
$58
Preferred solution
Full refund
New Reviewer

Do NOT pay for expedited shipping and don't expect any customer service

ZERO STARS for customer service. I placed an order for 3 pairs of shoes and paid expedited shipping (2 to 4 days). It has now been 3 days and the order has yet to be shipped. I called to check on status, was hung up on. I called back again and was told there are 2 days for processing. I asked for the expedited shipping to be removed as they have not been shipped. I was told that is not possible. I spoke to a supervisor, and was told the same thing. I asked to cancel the order all together and was told that too was impossible. The lack of customer service is utterly mind-blowing. Absolutely no service and no solutions are offered. Only snooty comments and treatment of disregard and disdain. There were no apologies, nor any form of care from the employees or the supervisor. There are no stores in the state of Oklahoma, I would have to drive to the DFW location to purchase, which is not feasible. Quite simply, I just wanted to receive the shoes in the 2 to 4 days that I paid expedite shipping for, nothing more.
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ID
#1741614 Review #1741614 is a subjective opinion of poster.
Service
Stride Rite Customer Care
Pros
  • Quality shoes
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$142
Preferred solution
Price reduction
New Reviewer

None of the assosiates where aveiliable

My order hasn't been sent, and i whant to know when it going to be sent, my order was made the july 30th, i paid for it with my credit card
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ID
#1326404 Review #1326404 is a subjective opinion of poster.

NO CUSTOMER SERVICE SKILLS

I AM ABSOLUTELY APPALLED BY THE LACK OF CUSTOMER SERVICE I RECEIVED TONIGHT! I SPOKE WITH TWO CUSTOMER SERVICE REPRESENTATIVES AND A MANAGER AND WAS TOLD THAT IT WAS NOT THEIR SYSTEM THAT HAD THE ERROR. I SPENT WAY TO MUCH TIME TRYING TO PLACE AN ORDER IN THE PAST WEEK AND ONLY RECEIVED HELP FROM TERRELL THIS AFTERNOON. LOSING A CUSTOMER MUST NOT BE IMPORTANT TO THIS COMPANY AT ALL. I WILL BE TAKING MY BUSINESS ELSEWHERE AND WILL BE POSTING FOR OTHERS TO DO THE SAME AS TO AVOID THE LACK OF CUSTOMER SERVICE FROM YOUR COMPANY. I AM IN COMPLETE SHOCK THAT IN TODAY’S ENVIRONMENT OF CUSTOMER REVIEWS THAT I WOULD BE TREATED SO POORLY. UNBELIEVABLE!
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ID
#1262984 Review #1262984 is a subjective opinion of poster.
Service
Stride Rite Customer Care
Reason of review
Poor customer service

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