StretchLab

Gave 30 days notice on 10/27/23 as I purchased eight sessions, and they told me that I was on contract. I told them this is my notice of 30 days and booked all eight session appointments.

I finished all stretch sessions on 1-December.

Stretch Lab charged another eight sessions on 11/27/23 knowing that I was finished and knowing I didn't book sessions and didn't intend to do so. I was NEVER informed so this was unauthorized. I called and the desk attendant said she was going to talk to management. I never heard back.

I finally reached the manager Celeste, and she informed me that the 30 days from 10/27 was 11/27.

I told her 30 days from 10/27 was 11/26 because October has 31 days. Celeste can't count and she is a fraud.

I ruptured my Achilles tendon, contacted my StretchLab and explained what had happened. She claimed they were going to put my account on hold for $15 a month I agree to that at one point these rat bastards claim that I lifted my hold and they begin charging me for the month.

I was not allowing it to go through on my card.

I noticed they were continuing to charge me a $15 fee come to find out they were running my card and it was declining them and they were charging me $15. These people are too much as I stated earlier rat bastards I would not ever do business with them again and I would discourage anybody else from doing business with their shotty business practices they are claiming that I am in collections with them which is complete *** Do not sign an agreement

I signed up for a 3-month trial at StretchLab after meeting one of their technicians at an outside event. He, by the way, is terrific.

I did tell him after the first month's charges that I would only do this for three months. He said, "I'll put a note in your file." Evidently, that's not the way StretchLab works. Today, at almost the end of my three-month trial, I was told that I didn't give 30 days notice in writing, so I would be charged for a fourth month. And I was treated like trash.

Very sad.

I will contest the charge, obviously. But what a rotten way to end what might have been a good relationship for all of us.K

I INADVERTANTLY signed up for a 3 month membership. Unfortunately, I have serious medical issues and have not been able to use my membership, nor will I be able to use all my sessions by the due date because I am having surgery.

I was told by my local studio that there is nothing that can be done and I must "use or lose" the sessions. I am asking that my membership be cancelled and refunded. I can provide documentation from my doctor if necessary.

I have gone on Twitter and Yelp as I have had no luck reaching anyone from Customer Service. Please consider my request and let me know what can be done.

Thank you.