Strawbridge Studios

If I could go 0 stars I would!

I am writing to express my dissatisfaction with my daughters recent school pictures taken by your company. The photo provided looks like it was taken off-guard, with her mouth open and no smile.

When I logged in to view the pictures, I found only two options: a zoomed-in and a zoomed-out version of the same photo, leaving no opportunity to choose from multiple shots.

I asked my daughter about the picture taking process, and she said the photographer instructed her to make a silly face rather than smile, then quickly moved on to the next student. It seems the photographer didnt care about the quality of the photo, likely because they are paid by the school regardless of the outcome. As a result, I will not purchase any pictures from your company. I plan to make a complaint with my daughters school and suggest they use Lifetouch instead.

Additionally, I was unaware of the retake date, which was scheduled the day after picture day, not allowing sufficient time to review the initial photos and decide if retakes were necessary.

When I contacted customer service, I was advised to contact the school regarding retake dates, which seems inefficient as your company should have this information readily available.

I asked if retakes could be arranged through your company directly if the school cannot schedule another session. The agent informed me that retakes could only be scheduled through the school, which is very frustrating given the quality of the initial photo. The agent mentioned that photographers prompt children to smile, but if they choose not to, the photographers cannot intervene due to a no-contact policy. Taking pictures of children requires a higher standard of care, and it's disappointing that your company's policy falls short in this regard.

However, my child does not have an issue with smiling, making the quality of the photo particularly disappointing.

Last year, the photos taken were excellent, but this year's experience has been quite the opposite. I regret to say that, based on this experience, I would not recommend your services.

I hope you will take this feedback seriously and work towards improving your service quality.

Thank you for your attention to this matter.

UNACCEPTABLE! I've hesitated giving this review in hopes of a miracle.

This company, whose made $$$$$ from parents and grandparents, LOST my grandson's Cap & Gown photos!!! How do you lose them?!!! I called 24 times and emailed multiple people at Strawbridge concerning his photos that were taken 4-6-23. I was always promised a call back but never received a call.

On 6-8-23 (2 days before graduation), I finally deliberately pressed the wrong button in order to speak to someone. I spoke with "Angelina" who was absolutely amazing. (she gets 10 stars) After 3 calls and 27 minutes, I was informed they could not find his photos but would send me a free copy of his class picture, which I still haven't received! I am far beyond upset!

We sent out invitations with no cap & gown pictures enclosed. We had his party with no cap & gown photo to display. He, as well as myself, is having a real emotional problem with this. A child graduates high school ONCE!!

Senior pictures and cap and gown pictures are sentimental to this once in a lifetime milestone!!! We have NO cap and gown pictures, and this company's supervisor has yet to even attempt to offer an apology. They've yet to acknowledge me other than 3 emails stating a supervisor will call me! UNBELIEVABLE that a company doing multiple school photos has no remorse for ruining a milestone moment for this young man who has worked 13 years to achieve graduation!

It just goes hand in hand with the downward spiral that our country is in.

No emotion, no remorse, no apology, no nothing! Hopefully, after I hold meetings with schools and county school boards, they'll realize what kind of heartless people they're supporting!