Strava
Strava Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Strava has 3.1 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great app when working, I just want my money back.
Cons: No way to contract customer support if you have a problem.Recent recommendations regarding this business are as follows: "Stay away from this app and this company", "Do NOT let Strava get away with treating people like this", "Don’t touch Strava", "Never use vehicle for ride activity", "Good thing to have".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Strava has 3.1 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great app when working, I just want my money back.
Cons: No way to contract customer support if you have a problem.Recent recommendations regarding this business are as follows: "Stay away from this app and this company", "Do NOT let Strava get away with treating people like this", "Don’t touch Strava", "Never use vehicle for ride activity", "Good thing to have".
Review authors value the most Diversity of Products or Services and Privacy and Data Security. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Halifax, Nova Scotia
They have changed Data usage and it sucks!!!
Strava no longer works with other apps like Trail Forks etc because they are making a business move. As well for such a small company they have zero customer service!
doesn't matter if you are a subscriber.
They suck you into liking the app then screw you by monopolizing your data. I will be leaving.
User's recommendation: Stay away from this app and this company
Glen Iris, Victoria County
Complaint
I received an unsolicited "receipt" for $0.00 suggesting that I had requested a "trial" for 30 days with Strava. Initially, I ignored it but then later filled out a cancellation form and requested an acknowledgement from them as I did not wish to be charged for any subscription at a later date.
No acknowledgement was ever received. On Oct 30th I received an email from Strava saying that " my 30 trial" expires on Oct 31st. I again went to Strava's website and again completed a cancellation form. On Nov 4 I noticed an amount of $99.99 on my Visa account statement.
How did they get my Visa account number? Also any other emails which I have sent to them have been ignored to date.
I have kept copies of my cancellation notices and the 0.00 receipt & will be providing all this to Consumer Affairs, Seniors Newspaper, Facebook, Channel 9 and also radio 3AW if this matter is not resolved quickly. Strava have obviously tried to trap me into paying for something which I did not ask for or want.
User's recommendation: Do NOT let Strava get away with treating people like this
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a refund and you guys keep acting like it’s solved when you haven’t gave me the money back
I already canceled my subscription, but I cant get the warranty
I already canceled my subscription, but I cant get the warranty also, I never intended to actually pay for the $80 it says via Apple that I did not have the subscription so I canceled it via Apple. I think the main problem was that I didnt cancel it via strava.com
last four digits of bank 7966
charged them out 79.99
- I just want my money back
Preferred solution: Full refund
User's recommendation: Don’t touch Strava
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer support is really awful
Apparently all customer support is via online chatbots / algorithms- my problem didnt fit into an existing framework and for almost a week of trying, Ive gotten no support only automated loops back to the same algorithms Ive already gone through. In these situations I believe there should be either live or email support especially for premium Strava members.
- Great app when working
- No way to contract customer support if you have a problem
Preferred solution: Would be nice to get customer support to tell me either how to fix my issue or that it cannot be fixed
User's recommendation: Hope that any Strava problems you encounter fit into one of their existing algorithms — otherwise you will be SOL
Calne, Wiltshire
I have lost all my sports events
I have lost all my sports events, is there any how I can get them, all back Nicholas Wurmli nwurmli@***.com
User's recommendation: Good thing to have
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Noida, Uttar Pradesh
I never use mother vehicle for ride.
One day I returned back home by vehicle and not put off strava . Because of this my whole account spoil .
Please rectify it . And allow me to use strava as before.
User's recommendation: Never use vehicle for ride activity
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