heather S Osc

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Verified Reviewer

*** poor service

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Updated by user Sep 03, 2021

Nothing they've done NOTHING still unhappy

Original review Sep 03, 2021
I placed an order , I inquired from where they were shipping from and how long.. I ask for a tracking number . I woke up to 8 emails asking if I wished it shipped , my reply to each was YES ship them then I get an email that they cancelled my order without cause or justification. This is just another scam company. There is NOTHING good about them !
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Loss:
$33
Cons:
  • Everything canceled order wo cause very rude csr no csr

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT do BUSINESS with scam

Hani S Qzi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

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Original review Apr 07, 2021
After recently purchasing two strap band for my watch, I noticed that under "orders" there was no order listed and so I contacted the company to see if my order was processed. Additionally, I have already paid for my order. There is only an email that you can contact them by. There is no location, or phone number. After two times of sending emails, they were finally able to find my order.
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Pros:
  • Affordable watch straps
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Order from another company like Barton. Don't order from Strap Studio.

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