Anonymous
map-marker Faribault, Minnesota

Lock out of phone

Straight Line Customs - Lock out of phone
I can't get a straight answer from nobody and they always saying that I can see them on the other person who knows what they are doing right after I get there it's going to take me for dum and I paying for everything to for the 4 year and she can't get over but now I need answer causes I was leaving she was crying so I should just left and get play for a dumb .
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Mark K Yxk
map-marker Casper, Wyoming

Go with a different Service

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New Customer, brought my phone. Cannot send Group texts or send/receive pics or videos. Called Customer Service, kept getting sent to others, NOBODY can speak Bloody English! WTF??? Still cannot, waited for get Human for 3 weeks, Nothing. What a *** Show. will be changing to another Service
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Minneapolis, Minnesota

Bull they pride them selfs on working on all kind of cars

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I went there twice and was told they would do work on my BMW Z4. Had them do a work up and I agreed to the cost. But , he told me they were to busy at the time and would get back to me. A month later I called , was told "no we haven't forgot about you". A month later still no call back. I finally went to another place for service. They never contacted me back either, and I didn't cancel our original agreement. Funny they don't seem to care. Well watch out for a owner that doesn't give you straight talk and perform it!
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Reason of review:
Poor customer service
1 comment
Guest

Fascinating that someone would complain about a company that is too busy to work on their car and give them 2-stars. Doesn't like the person was out any money and they are free to find any other restoration shop that is out there. My first thought was, Straight Line Customs must really be good if they are so busy they have to turn away work.

Anonymous
map-marker Chicago, Illinois

Straight Line Customs Bodywork Service Review

Had an appointment to lpok at my classic car for boby work possibly paint if I liked the work The Appointment Was For 5:00 Thursday i took off work early to have this done they were s no show thanks guys for nothing!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Saint Paul, Minnesota

Auto Repair Review

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Dan is a scammer! He did body work on our vehicle after an accident, much of it underbody work, quoted an awesome price. Once we asked for the minor damaged parts returned the price automatically went up without explanation. Also, his estimate was not all inclusive of the damage yet he was claiming it on the insurance to get paid. Scammer! Double talker!! Buyer beware!
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Kyel Dpd
map-marker Minneapolis, Minnesota

KNOW WHAT YOU ARE BUYING

Updated by user Nov 07, 2012

Nothing has gotten resolved. BBB got involved and noted that he did not try to resolve the issue.

Original review Sep 23, 2012
Bought a 12 bolt rear end from Danny, we were made to believe it was a gm 12 bolt out of a 1965 Chevelle. Later we found out that this was actually a 12 bolt rear end out of an Olds which unfortunately is not compatible with gm parts and uses smaller gears. I don't know if he knew about the Old rear-end or not. It was a Craiglist deal but it was sent from his work email so I consider it a deal through his business. He would not accept a return. I realize some of this is my fault for not checking numbers, lesson learned the hard way. KNOW WHAT YOU ARE BUYING.
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gixr
map-marker Prior Lake, Minnesota

Just another reason Mechanics have a bad name.

I took my 1999 Mazda to "Straight Line Customs" in Savage Mn on the recommendation of a good friend. I was quoted a price of between $125.00 -$150.00 to fix the automotive issue. I was thrilled, considering I really didn't want to put anymore money than necessary into this dinosaur of a car. I received a phone call from the owner Danny, telling me they needed a couple extra hours to complete the job. No Problem. As is unfortunately the case when dealing with mechanics, when I came to pick up my car, the angry large lady at the front desk handed me a bill in the amount of - wait for it- $350.00. After seeing the shock on my face, the angry large lady replied, "What's the big deal, Its only $200.00 more. I then had a small temper tantrum, which brought Danny the owner, (hiding in the back)out to face me. The explanation that he had is one for the record books. He had to drive 10 miles to get a part. Isn't that what mechanics do? Get parts to fix cars. Is this 10 mile drive not a part of doing business. I live in the town he had to drive to. For $200.00 I would have picked the part up for him. It almost came to blows. They, holding my car hostage, me crying, the large angry lady having a conversation with Jesus that only she could hear. I am happy to say that sometimes a Temper Tantrum and the threat of swift legal action, along with a few witnesses, brought the company to its senses. They grudgingly accepted my check for $150.00 and were happy to see the back of me. Not a happy experience for me. Wouldn't recommend the company to someone I hated. Thanks for taking the time to read this I feel much better, MM
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3 comments
Guest

So expect a business to furnish service for free in order to make a repair to a rice burner?

Guest

Nice try Jim. Instead of trying to belittle your competition you should maybe put your extra energy into improving your own shop.

Why do I think this was your post? Because there is no large angry lady who works at SLC and we don't have a record of ever having worked on a 1999 Mazda

Guest

I worked with the owner of s.l.c and he was very helpfull. Stop crying

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