Straight Line Customs Reviews

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New Reviewer

Go with a different Service

New Customer, brought my phone. Cannot send Group texts or send/receive pics or videos. Called Customer Service, kept getting sent to others, NOBODY can speak Bloody English! WTF??? Still cannot, waited for get Human for 3 weeks, Nothing. What a *** Show. will be changing to another Service
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ID
#1737345 Review #1737345 is a subjective opinion of poster.
Location
Casper, Wyoming
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bull they pride them selfs on working on all kind of cars

I went there twice and was told they would do work on my BMW Z4. Had them do a work up and I agreed to the cost. But , he told me they were to busy at the time and would get back to me. A month later I called , was told "no we haven't forgot about you". A month later still no call back. I finally went to another place for service. They never contacted me back either, and I didn't cancel our original agreement. Funny they don't seem to care. Well watch out for a owner that doesn't give you straight talk and perform it!
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1 comment
#1314171

Fascinating that someone would complain about a company that is too busy to work on their car and give them 2-stars. Doesn't like the person was out any money and they are free to find any other restoration shop that is out there. My first thought was, Straight Line Customs must really be good if they are so busy they have to turn away work.

ID
#812667 Review #812667 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Reason of review
Poor customer service

Straight Line Customs Bodywork Service Review

Had an appointment to lpok at my classic car for boby work possibly paint if I liked the work The Appointment Was For 5:00 Thursday i took off work early to have this done they were s no show thanks guys for nothing!!!
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ID
#701780 Review #701780 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Poor customer service

Auto Repair Review

Dan is a scammer! He did body work on our vehicle after an accident, much of it underbody work, quoted an awesome price. Once we asked for the minor damaged parts returned the price automatically went up without explanation. Also, his estimate was not all inclusive of the damage yet he was claiming it on the insurance to get paid. Scammer! Double talker!! Buyer beware!
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ID
#635059 Review #635059 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
New Reviewer

KNOW WHAT YOU ARE BUYING

Update by user Nov 07, 2012

Nothing has gotten resolved. BBB got involved and noted that he did not try to resolve the issue.

Original review posted by user Sep 23, 2012
Bought a 12 bolt rear end from Danny, we were made to believe it was a gm 12 bolt out of a 1965 Chevelle. Later we found out that this was actually a 12 bolt rear end out of an Olds which unfortunately is not compatible with gm parts and uses smaller gears. I don't know if he knew about the Old rear-end or not. It was a Craiglist deal but it was sent from his work email so I consider it a deal through his business. He would not accept a return. I realize some of this is my fault for not checking numbers, lesson learned the hard way. KNOW WHAT YOU ARE BUYING.
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ID
#347303 Review #347303 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

Just another reason Mechanics have a bad name.

I took my 1999 Mazda to "Straight Line Customs" in Savage Mn on the recommendation of a good friend. I was quoted a price of between $125.00 -$150.00 to fix the automotive issue. I was thrilled, considering I really didn't want to put anymore money than necessary into this dinosaur of a car. I received a phone call from the owner Danny, telling me they needed a couple extra hours to complete the job. No Problem. As is unfortunately the case when dealing with mechanics, when I came to pick up my car, the angry large lady at the front desk handed me a bill in the amount of - wait for it- $350.00. After seeing the shock on my face, the angry large lady replied, "What's the big deal, Its only $200.00 more. I then had a small temper tantrum, which brought Danny the owner, (hiding in the back)out to face me. The explanation that he had is one for the record books. He had to drive 10 miles to get a part. Isn't that what mechanics do? Get parts to fix cars. Is this 10 mile drive not a part of doing business. I live in the town he had to drive to. For $200.00 I would have picked the part up for him. It almost came to blows. They, holding my car hostage, me crying, the large angry lady having a conversation with Jesus that only she could hear. I am happy to say that sometimes a Temper Tantrum and the threat of swift legal action, along with a few witnesses, brought the company to its senses. They grudgingly accepted my check for $150.00 and were happy to see the back of me. Not a happy experience for me. Wouldn't recommend the company to someone I hated. Thanks for taking the time to read this I feel much better, MM
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3 comments
#1012121

So expect a business to furnish service for free in order to make a repair to a rice burner?

#756606

Nice try Jim. Instead of trying to belittle your competition you should maybe put your extra energy into improving your own shop.

Why do I think this was your post? Because there is no large angry lady who works at SLC and we don't have a record of ever having worked on a 1999 Mazda

#585883

I worked with the owner of s.l.c and he was very helpfull. Stop crying

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ID
#186249 Review #186249 is a subjective opinion of poster.
Location
Prior Lake, Minnesota

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