Dianne H Pia

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Verified Buyer
| map-marker Swanzey, New Hampshire

Property in state of disrepair,insulted by spa staff

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Main feature of spa didnt work. After asking spa staff about reduced spa price because of that,she accused us of wanting to get in for free Hot tub outside,out of function, huge potholes all over road on the property. Worn out ,dirty furniture. Whirlpool tub in the room didnt work, Both bedside lamps didnt work,screen door not possible to close,dead spider and hair in room hot tub,nails sticking out of benches around the property
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Preferred solution: Full refund

User's recommendation: Avoid it!

Haleem Rmd

Activities at Spa

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Updated by user Feb 16, 2019

Other than that I have not heard anything from Stoweflake

Updated by user Feb 16, 2019

I originally contacted Scott Baraw, part of their management team, he looked into it and apologized for the issue and offered me a complimentary 1 night stay at Stoweflake on them. I said it takes me over 5 hours to get there and to drive that distance and stay the night and come home, does not make sense to me. I also tried explaining to Mr Baraw that this was a birthday gift for my wife and it was messed up when they called upon our arrival to move our massage appointments from 1/9/19 at 10am, to noon, then on top of the inconvenience, the massage was not a Couples massage.

Original review Jan 15, 2019
On 1/8/19, for my wife's birthday, she's always wanted to spend some time in Vermont. So this year I reserved a reservation at Stoweflake in Stowe, Vt. for 2 days & nights long with couples side by side massage and use of facilities. Upon our arrival I received a call from the Spa, saying they had to move our appointment from 1/9/19 at 1000am until noon, after already being after traveling 5 hrs., I said ok. The next day we went down for our couples massage and were taken into the sanctuary for men and women and we met up in a few minutes. We were then taken to separate rooms and informed that they do not have same room massages as it was advertised in the itinerary and website. Prior to going to our massages we went to a Pilates class scheduled for 0930 and nobody was no instructor or people in class. After spending $1300 for a 2 days and driving 5 hours based on what Stoweflake advertised, I was screwed. I contacted the people in charge of facility and was offered a free overnight accomodation.
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Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

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