Storyworth
Storyworth Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Storyworth has a 3.9 star rating from 7 reviews with 60% of users likely to recommend it; consumers are mostly neutral and reviewers value website and billing practices; rating distribution shows 71% positive and 29% unfavorable and price level is medium.
Key Takeaways for Future Customers
- Customer service is often helpful and accommodating when extending subscriptions or restoring content, so check Storyworth reviews for real experiences.
- Prompts and the book concept are well regarded, but expect a learning curve for uploading photos and finalizing orders.
Negative Feedback / Risk Areas
- Recurring Storyworth customer complaints cite features that do not work, including save failures and photo upload problems.
- Billing and subscriptions issues include declined cards, confusion about renewals, and questions about refunds or membership pauses.
Positive Feedback
Reviewers praise compassionate, knowledgeable representatives who restore lost stories, answer program questions, and offer patient extensions so customers can finish their books.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Storyworth has a 3.9 star rating from 7 reviews with 60% of users likely to recommend it; consumers are mostly neutral and reviewers value website and billing practices; rating distribution shows 71% positive and 29% unfavorable and price level is medium.
Key Takeaways for Future Customers
- Customer service is often helpful and accommodating when extending subscriptions or restoring content, so check Storyworth reviews for real experiences.
- Prompts and the book concept are well regarded, but expect a learning curve for uploading photos and finalizing orders.
Negative Feedback / Risk Areas
- Recurring Storyworth customer complaints cite features that do not work, including save failures and photo upload problems.
- Billing and subscriptions issues include declined cards, confusion about renewals, and questions about refunds or membership pauses.
Positive Feedback
Reviewers praise compassionate, knowledgeable representatives who restore lost stories, answer program questions, and offer patient extensions so customers can finish their books.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Palm Beach, Florida
Flexible & Compassionate
- - I finished stories while my wife was in hospice.
- - I requested an extension to finish edits and upload pictures; support understood and arranged it.
I completed writing all of my stories at a time when my wife went under hospice care. I requested an extension on my subscription in order to complete final edits and upload pictures. I was quite emotional at the time I made the call and the customer service representative was completely understanding and made arrangements for an extension.
Newark, Delaware
Information on the program
Representative answered all my question, very courageous and knowledgeable about the process. I would gladly recommend this book writing to my friends and family
- Looks positive
- Takes time
Preferred solution: Started on writing my story
User's recommendation: Yes you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service, waste of money.
Spent two hours writing story and it didn't save it...this company is a joke ...DO NOT USE!!! Zero customer service!
Preferred solution: a phone call to solve problem. Not an email or text.
User's recommendation: Don't purchase this product, total rip off!!!
Mobile, Alabama
Checking on subscription
Just wanted to check on my subscription. Got all the information I needed. Good customer service and I appreciated your help in this matter.
Slayton, Minnesota
My debit card is declined and I’m t is all I have
I made a complaint to Storyworth and I am suppose to put in my debit card and it is declined and that is all I have.
Brentwood, Tennessee
Pause my account
I needed more time but I’m taking what I need for now….
As you can see I haven't written much in my book and I would like to take a pause...thank you so much
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m delinquent but Storyworth is accommodating.
Im taking too longgoing on 3 years.in finishing my stories, but storyworth is patient! Though I dont get more questions, I have time to finish.
Lost a story
Problem solved
No problem. Representative restored quickly and was very cheerful to help me. I certainly appreciated her help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription
- - Received a gift for a one-year subscription and cant access it.
- - This is for a memory hardcover book and I dont understand how this works.
They were very helpful and got my subscription started and I love it
I received a gift for a one year subscription and I cant get it. This is for a memory hardcover book.
I dont understand how this works. I have nothing else to say.
I need help getting started please help me with this problem thank you so much. Im frustrated and I need your help
Hi there, I'm happy to help you get started. I see that you messaged us as well, so I will reach out to you there. -Sarah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to know how much more time I have to finish my book. I renewed it but not sure when.
- - I renewed my subscription to finish my book and don't know if I have time left.
- - I also want to know if book printing is still available.
I renewed my subscription to finish my book, but dont know if I have any time left and need to renew again. I also need to know if Ive been working on it too long and if the book printing is still available.
User's recommendation: I just want to know if I need to renew my subscription again
Hi there! I can confirm that you do not need to renew again.
You'll still be able to order your book.
We only ask that you renew if you want to continue receiving question prompts and/or if you want to write another year's worth of stories. Best, Sarah
Help now PLEASE! Can’t figure out how to submit my story- PLEASE help!
PLEASE let me talk to someone, I have written my story, but cant send it to you! Please talk to me to help me send in my story!
Hi there! Please send the Storyworth Support team an email at hello@***.com, or give us a call at 1-888-745-****.
We'll be happy to help you out. -Sarah from Storyworth
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t upload pictures
- - Phone call appeared answered, but the line stayed dead.
- - I can't upload photos to my story; Add Photos button and drag-and-drop don't work.
It sounded like my phone call was answered, yet the phone line remained dead - no one answered. I am unable to upload photos to my story.
The 'Add Photos' button doesn't work. Dragging a photo to the text entry doesn't work either.
- Great prompts
- Features do not work
Preferred solution: Help in uploading pictures
Hi there, I'm so sorry for the delay in getting back to you, and I'm sorry that the Add Photos button isn't working and that you had a hard time reaching us. If you haven't already, please try emailing us at hello@***.com.
We'll be happy to look into your issues. -Sarah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHiw does a family member order my finished book
- - Asks for details on how to order more books.
- - Finished a book in July 2023.
Can you give me the details on how to order more of my Books. .
I finished my Book in July of this year. 2023
Patricia Davidson
9100 Hubbard Landing Rd.
Lot 152
Stockton, Al. 36579
251 533 ****
Preferred solution: Information on how to order more books.
E-commerce Talks
Art for Your Home Not Museums
Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.
David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.
Companies Similar to Storyworth
aww co
“I was overcharged for a order $ 42.95 and $ 19.90 they're trying to tell me I signed up for a...“
Smarty Plus net
“took money from me without telling me they're *** *** I have no clue how they're allowed to market...“
BOOKS etc
“Order made 17 December. No tracking information given, no phone calls answered Amazon say likely...“
Booktopia
“My book has not been shipped and can not get on to customer service without paying a joining and...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I'm so sorry to hear that this happened! Please do give us a call so that we can look into it.
Our phones are staffed weekdays 10am-4pm Eastern time: 888-745-****. If the phone number is blocked in this comment, you can Google this to easily find our number: Storyworth phone number -Sarah