StoryBird
StoryBird Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Rating: 1.6 star from 1 review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Artwork quality is praised and printed books are noted as nice, offering tangible value for those prioritizing design and finished products.
Negative Feedback / Risk Areas
- Frequent StoryBird customer complaints about poor customer service and limited staff leading to unresolved issues.
- Reports of printing errors, delayed international shipping, and unsatisfactory discount offers.
- High price level and unclear return timelines frustrate buyers.
Key Takeaways for Future Customers
- Check StoryBird reviews before buying to gauge service reliability.
- Confirm billing, refunds, subscriptions and return policies and expect possible delays for international orders.
- Consider product quality against price given limited customer support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Rating: 1.6 star from 1 review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Artwork quality is praised and printed books are noted as nice, offering tangible value for those prioritizing design and finished products.
Negative Feedback / Risk Areas
- Frequent StoryBird customer complaints about poor customer service and limited staff leading to unresolved issues.
- Reports of printing errors, delayed international shipping, and unsatisfactory discount offers.
- High price level and unclear return timelines frustrate buyers.
Key Takeaways for Future Customers
- Check StoryBird reviews before buying to gauge service reliability.
- Confirm billing, refunds, subscriptions and return policies and expect possible delays for international orders.
- Consider product quality against price given limited customer support.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jaraguá Do Sul, Santa Catarina
Very Poor Customer Service
- - A printing error left two pages stuck together.
- - Delivery was months late.
- - No return timeline for damaged items.
- - Support offered 25% discount; tone tense.
The book I received had a printing error and two pages were stuck together. I live out of country and did not receive my book until several months after I ordered.
I reviewed the terms and conditions, and found nothing regarding a timeline to return badly printed items. I contacted customer service regarding these errors. They only offered me a 25% discount and over the course of the email, the rep phrased some things aggressively, which in turn riled me up to phrase things back in the same manner. The rep then stated that she would not help me due to my aggressive tones.
Only 14 people work at this place, so you're pretty much not going to get good customer service. Storybird used to be good until the founders sold it off.
- Printed books are nice
- Artwork is beautiful
- Pricing
- Customer service
- Access is limited
Preferred solution: Full refund
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