Stonegate Group
Stonegate Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stonegate Group has a 2.0 star rating from 4 reviews with 75% unfavorable feedback; consumers are mostly dissatisfied and often seek an apology as resolution.
Positive Feedback
Some patrons report friendly, helpful staff at specific venues, indicating isolated satisfactory experiences.
Negative Feedback / Risk Areas
- Recurring Stonegate Group customer complaints highlight poor customer service and slow follow-up.
- Reports of a manager refusing service and perceived discriminatory behavior have not been resolved.
- Customers note high price levels and disappointing discounts and special offers.
Key Takeaways for Future Customers
- Review Stonegate Group reviews before booking to gauge venue-specific issues.
- Expect to escalate unresolved incidents if you require an apology or formal response from customer service.
- Compare prices and offers as discounts may be limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stonegate Group has a 2.0 star rating from 4 reviews with 75% unfavorable feedback; consumers are mostly dissatisfied and often seek an apology as resolution.
Positive Feedback
Some patrons report friendly, helpful staff at specific venues, indicating isolated satisfactory experiences.
Negative Feedback / Risk Areas
- Recurring Stonegate Group customer complaints highlight poor customer service and slow follow-up.
- Reports of a manager refusing service and perceived discriminatory behavior have not been resolved.
- Customers note high price levels and disappointing discounts and special offers.
Key Takeaways for Future Customers
- Review Stonegate Group reviews before booking to gauge venue-specific issues.
- Expect to escalate unresolved incidents if you require an apology or formal response from customer service.
- Compare prices and offers as discounts may be limited.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stone, Staffordshire
Is about the bridge inn pub in stone
I found that you where very helpful and very pleasant and very plight very kind and helpful very considerate and friendly and fortfull
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMonth has passed and Stonegate has yet to resolve this matter
A month ago on the 9th of September, an uptight new Manager whose name is George, at Slug and Lettuce in Sale in Manchester ordered his staff not to serve us. He justified his bullying act, that he didn't want me to write a review about him.
This new Manager (George) has treated us unfairly with a discriminatory manner. A month has passed and we have yet to be offered a solution for the matter.
Although we have been regular customers since 2017, we have no reassurance that George will not behave in this bullying manner again.
He acted in an arbitrary manner that his actions are inconsistent with Slug and Lettuce's policy
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerManager (George) refused to served us in Slug and Lettuce because I wrote a review about his unfriendly manner
We emailed and called to Slug and Lettuce customer services. They always give the same answer: that they will call back. But they had never called back
But they haven't called me back)
George (the Manager in Slug and Lettuce) in Sale in Manchester he ordered his staff to not serve us. Because as he is said I wrote a review about his unfriendly manner on 8th of July.
The matter is pretty straightforward.
We are long term customers who we organise Birthdays and Christmas do in Slug and Lettuce in Sale in Manchester.
If the matter it will not be reached into a solution and to receive an apology: we will escalate the matter.
Because George imposed authority above his position.
And he exhibits a discriminatory manner
Yours Sincerely
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe Manager (George) in Slug and Lettuce in Sale in Manchester, refused to served us, citing as a reason a benign review I wrote
They haven't responded yet. When I called they keep saying that they will call back and they will do an investigation about it. But they had not called back, yet
George, the manager at Slug and Lettuce in Sale, Manchester, ordered his staff not to serve us. He claims that I wrote a review about his unfriendly manner on July 8th.
The matter is pretty straightforward. We are long-term customers who organize birthdays and Christmas events at Slug and Lettuce in Sale, Manchester.
If this matter is not resolved and we do not receive an apology, we will escalate the matter. George has exercised authority beyond his position and demonstrated discriminatory behavior.
Preferred solution: Apology
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This is, so far, your 3rd complaint about this manager on this website alone. What is your problem?
And, no one cares about your "foreign" wife. The UK is over run with foreigners coming there for freebies.
Yes, they bother about foreigners. You haven't seen the episodes that they happened in U.K over the summer?
It happened that a very aggressive Manager took an authority a Above his duties, because *** hath no fury like a pub Manager who gets 1 star review. Then he ordered his staff to not serve us.
If that happened to your neighbourhood pub with an obtuse Manager you will feel the same. Where is the freedom of speech in that?