Stonebridge Benefit Services
Stonebridge Benefit Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall customer sentiment is negative in Stonebridge Benefit Services reviews, with frequent reports of unauthorized monthly billing and denied refunds.
Positive Feedback
Some customers received full reimbursement after disputing charges and one reviewer noted being refunded the total amount after contacting the company.
Negative Feedback / Risk Areas
- Recurring unauthorized charges and unclear billing practices led to long-term unwanted subscriptions.
- Refund denials citing pre-existing conditions left customers claiming race refund fraud.
- Persistent robocalls and difficulty reaching live customer service worsened complaints.
Key Takeaways for Future Customers
- Monitor statements closely and dispute unexpected charges immediately to stop unauthorized withdrawals.
- Document medical records and follow up in writing when seeking refunds for event registration.
- Confirm membership terms and cancellation procedures before signing up to avoid ongoing fees.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall customer sentiment is negative in Stonebridge Benefit Services reviews, with frequent reports of unauthorized monthly billing and denied refunds.
Positive Feedback
Some customers received full reimbursement after disputing charges and one reviewer noted being refunded the total amount after contacting the company.
Negative Feedback / Risk Areas
- Recurring unauthorized charges and unclear billing practices led to long-term unwanted subscriptions.
- Refund denials citing pre-existing conditions left customers claiming race refund fraud.
- Persistent robocalls and difficulty reaching live customer service worsened complaints.
Key Takeaways for Future Customers
- Monitor statements closely and dispute unexpected charges immediately to stop unauthorized withdrawals.
- Document medical records and follow up in writing when seeking refunds for event registration.
- Confirm membership terms and cancellation procedures before signing up to avoid ongoing fees.
Race refund fraud
- - I signed up for a race with refund.
- - I provided a doctor note for plantar fasciitis.
- - Refund was denied due to pre-existing conditions.
I signed up for a race and purchased refund registration. All that was said at registration was a listing of situations where this refund could be given including injuries.
Just before the race, I injured my foot and they asked for a doctor's note, which I gave them. The note indicated that I had plantar faciitis in 2016 which I got treated through a foot specialist for several months. It healed but this injury is always susceptible given that it heals with scar tissue, which can easily tear again. They were supposed to provide results within 30 days.
That never happened and the race passed, including my opportunity to pick up my packet and shirt that I paid for. I didnt do that because I wanted to make sure they knew I had no intentions of running the race and expected full refund of the amount. After several weeks, I sent an email asking for status, and they said although they understand my situation they arent able to pay because I hit the pre-existing conditions clause. WOW, just WOW.
I am dumbfounded how this company can possibly do this to customers. They make it impossible to actually get the refund hiding behind all of their policies, and if they actually understood their customers they would do something about this.
I will never sign up with race refund insurance again because its fraud. Stay away from TransAmerica/Stonebridge Benefit Services.
- Race refund fraud
Overland Park, Kansas
Billing $9.95 monthly with NO communication for over 5 yrs. I was too call to cancel.
- - Enrolled in Fun Family Select after a J.C. Penney purchase; a 1 month free trial led to years of billing, I was reimbursed, and I warn others.
In April, 2010, I purchased a product at J.C. Penny and to get $10 off and stupidly enrolled in the Fun Family Select which gives discounts on many things.
However, I forgot to call and cancel after the 1 month free trial and have been being billed on my Discover ever since. I had NO communication from them in all those years. I just received a letter informing me that the benefit is no longer be offered. This is how I came to realize that this was happening.
I called and was told I should have seen the payment on my Discover bill and called to cancel. Wow. I will say that I was reimbursed the entire amount but feel like I should warn others to not sign up for anything like this or with this company. It should not be legal to continue to bill for a service without any form of personal communication, not just the bill on the credit card statement, at least annually.
I was told that is how the one month free agreement works. REALLY?
- That i am suppose to get a full refund
- Being billed for 65 mons without any communication
Preferred solution: Full refund
West Middlesex, Pennsylvania
Stonebridge Benefit Services Plan Review
- - Payments were made for years, believed to be life insurance, but it was a discount scam with no discounts; money was taken monthly.
My father has been paying into this for several years. Thinking that he was paying into a life insurance policy.
Only to find out it was a discount scam and That he received NO discounts any where. Money was take.
Out monthly. Do the right thing and pay him back.
Dallas, Texas
Stonebridge Benefits Services is a SCAM! dont do it
- - Stonebridge rep promised Acura customers $600 store vouchers and $25 for restaurants.
- - They were told $14.95 monthly charge and they tried to stop it.
I called an Acura dealership to find a phone number regarding my car and was immediatly spoken to by a sales man of Stonebridge. He said that because I was a valued customer of Acura that I will be sent $600 of vouchers for stores and $25 for resturants.
So stupidly I gave them my info. Then they siad I can pay $14.95 per monthe to Leisure something or another. By now I was looking at reviews on line and tried to put a stop to it. Asked for amanger after the guy was speaking so fast and with an accent I could not understand him.
Manager was the same way. I became angry & so did he!!! They said everything was cancelled and nothing would be used on my credit card.
Hope so. :( Don't do it
AC
Dallas, Texas
Stonebridge Benefits ! STOP !!!!! calling me !
- - We get recorded calls from this company.
- - We have no association and want none.
- - We plan to report them to do not call sites.
We consistently receive recorded calls from this company ! We have no association with them and do not WANT any association with them .
They are violating the donotcall.gov and Texas do not call list . They called a few minutes ago and woke my husband who is ill and has a hearing impairment . People like this are unconscionable. I attempted this one time to call them back and tell them to stop calling but you can only reach a recording.
I intend to turn them in to the donotcall.gov site as well as the Texas do not call site.
I may be old but I AM PISSED.
Glad I looked this up
- - This site helped me, and I saved my butt.
- - Don't give your info over the phone; beware of scams around the holidays.
This site helped me I got a card in the mail as soon as they said their name I pulled this site up and the looks of it, I saved my butt. Thank you for sharing your stories and never ever give your info out over the phone :) People should not be fooled by these *** artist.
Its really sad these companies prey on consumers wanting to save money and especially around the holidays. Its way to easy to have your account information stolen so please beware of the scams and dont fall prey to them, keep your info personal.
I received a card saying I won a 100 gift card,didnt say who it was from. I called and it was stonebridge,they said for a $2 fee I was going to get a $600 gift card,a $25 gift card and a $50 diamond and I just had to give them a card number. Told them I wasnt giving that information out and I would mail a $2 check when I got all these gifts,,,,,,,,,,,,,bwhahahaha,,,,,what a joke!!!!!!
Unauthorized - Theft from Bank Account
- - Savings2Go charged $14.95 monthly to my debit card since Feb; I didn’t buy ShamWow, filed a bank claim, canceled my card, and will contact Savings2Go.
Savings 2 Go (aka Stonebridge Benefit Services) Plano,TX are theives. They have taken from my debit card account in the amount of $14.95 each month since February.
I queried the internet for similar cases, and most of what I saw were people who bought the ShamWow product who were being stolen from in the amount of $14.95/mo. since their purchase. I didn't purchase the ShamWow product. I have no idea how these people got my credit card information.
Today, I have filed a claim with my bank and this matter is being investigated right now. I have had to cancel my debit card altogether.
If this is happening to you, I suggest that you contact your bank, tell them that you haven't authorized the deduction and cancel your debit/credit card immediately. Tomorrow, I am going to contact Savings2go (s2gomembers.com) and give them a piece of my mind.
I just received a call from a man with a distinct Indian accent that informed me I had 'qualified' for a $600 discount gas/movie/entertainment card and a $25 restaurant card all for the low S&H fee of $2.
The gift card could be used at retailers like WalMart, JCP, Target, Staples, etc.
He was representing Stonebridge Benefit Services, and the card sponsors were, Leisure Plus and Savings 2 Go.
Same old drill, 30 day FREE trial, then you are billed $14.95 on your card.
I told him several times that I was not interested, had never heard of those companies and did not request the offer, all the while looking them up online and found this site.
He was very adamant that they were a "legitimate company" I would get a 12 digit code from his Senior Promotion Manager, I could cancel anytime, and it was a promotion to save my 'hard earned' money.
I told him I was not going to give out my credit/debit card numbers, and finally had to hang up because he would not quit, he just kept going back to his script.
Be careful, the main thing they are after is a valid number/account they can bill to, once they confirm that you have authorized it, the hard part part is getting them to stop.
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At Stonebridge nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@***.com, by fax to 972-881-**** or by mail to 2700 West Plano Parkway, Plano TX 75075.