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I've called Stoneberry twice. Was hung up on 2nd time!! I ordered a shaver for my husband last year. It arrived late--after Christmas. He didn't really want it. Never used it. We repackaged it & I gave it to him to mail. It set in trunk of his car for over 2 months,...
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Anonymous

Anonymous WOW. Now Lies!!!!! I RETURNED the product-UNUSED-I PAID the return postage. I have a copy of the Postal receipt!! I worked for the US Postal Service for 26 years! Do NOT tell...

Anonymous

Anonymous Your argument has zero merit. You KEPT the item and didn't make payments. It is perfectly legal to charge late fees for payments you never made on a product you KEPT. Your ...

I'm writing a review here and on other websites regarding the poor customer service of this company. My Mother ordered a lot of different sports related items and some other things between Oct-Nov. There was never any tracking number emailed or given. Before Christmas...
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2.0
I liked
  • Website presents well
I didn't like
  • Customer service
#1000589
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I ordered a few items from Stoneberry, I paid off my bill or so I thought much to my surprise after talking to them on the phone & paying another amount they have now charge me 150.00 in late fees for a 23.99 item. This is so wrong and they should not be able to charge...
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Anonymous

Cindy Gero I'm being charged $85 late fees on a shaver that arrived way after Christmas last year, & was returned unused! They say we took too long to return it! This is criminal. I have...

3.3
I liked
  • Some good items
I didn't like
  • Bad customer account interface
#998072
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Short Review for March 13, 2017

#1020298
1.0
Someone opened an account under my name and I dont know of why I'm getting billed for something I never received
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Stoneberry Customer Care Review

#1012134
Terrible cust service can even get to talk to anyone to make payment
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Stoneberry Customer Care Review

#1012129
Talk to you cust.service
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Stoneberry Customer Care Review

#1008559
2.2
Had a terrible customer service experience with Stoneberry. They had false advertising. When i complained they just said oh well. The customer service reps i spoke too just had no clue. And were rude and not at helpful. I closed my acct. And will never deal there again.
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I have never in my life experienced such a bad return issues with a company before. Stoneberry Return Process is a nightmare! I had to call Stoneberry 3 times to ask for a return label for an item that has been sitting at my home since December. I was not able to print...
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I can't return men items. I'm a very good customer for at least ten years. I pay every month on time. I've NEVER returned anything. Please make an exception. You could put the products right back on the shelf.....I'd be more than happy to exchange these for girl items....
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I was on hold on my computer over 10 min. My phone over 30...This is ridiculous customer service. I need a major problem resolved and ask to speak to a supervisor put on hold...Don't know how you run a business this way. I got a letter stating I owe money, but in fact...
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They almost caused me to vomit (no lie). On my first and only purchase, 2 different Stoneberry agents told me to try to get the 20% discount and then the third one said I can't have the discount. Okay I said. I will not lose sleep over it. Today I attempt to make a...
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I didn't like
  • Absolute worst i have ever experienced
  • Bad customer service
#982271
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Stoneberry is very unprofessional to their customers along with their business in general. They wIll try to rip you off with their marketing schemes and check you out as if they honored ther price discounts but then charge full price.. I Could just imagine how many...
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1.4
#978697
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I ordered a lot of things on this particular website,figuring all of the things woukd come in 3-7 days like they said it would well i was sadly mistaken I have been waiting 3 weeks for my things christmas is this sunday and I have no Christmas presents thanks alot...
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Contact Stoneberry

Headquarters Address:
P.O. Box 2820
Monroe, Wisconsin 53566
Phone:
(800) 704-5480
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I am happy that I was denied credit even though your company lied by saying that I was approved for up to $400.00 buy now and pay later. My grandson wanted a bed for Christmas and I saw this as an opportunity for me to surprise him with it. But it's ok because his...
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Anonymous

Anonymous Yes, yes very bad customer service! Very rude!! Had the same experience this past Christmas. Sent part of order charged me very high shipping for $7.99 pillow they rushed to s...

Product
#976634
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