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New Reviewer

Dishonest repairs. inspections, diagnostics and poor customer service

Took my 2009 Camry LE into Stone Mountain Toyota because oil light was on. No oil registered on dipstick. They did oil change and I was told to come back after 1000 miles. Returned after 1600 miles and again there was no measurable oil. Oil light never came on this time. Dealer told me they didn't know why. Wanted $1120 to tear down engine for diagnostic. Put additional additive in with oil change saying this might help. Checked internet and found out this is a well known problem with my year and model. Have had my car serviced at this dealer since buying the car and was never informed that there was or could be problem. My car only has 101,622 miles. Car now needs a new engine, that as a retired, 71 year-old single female, I cannot afford. I was allowed to drive out without the knowledge that my car could break down at any time which could cause an accident or leave me stranded. Stone Mountain Toyota has a poor review record of only 1.3 stars. I am thoroughly disgusted and disappointed. I thought I could trust this dealership, but I see now that I was wrong. I have told all my friends and acquaintances about this place. They have lost my business for repairs and the purchase of another vehicle.

User's recommendation: Find another place to get your car serviced or purchase a car. This dealership cannot be trusted and does not have the customer's best interest in mind.

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#2551615 Review #2551615 is a subjective opinion of poster.
Lilburn, Georgia
  • Poor quality inspection and diagnostic services
Preferred solution
Let the company propose a solution
New Reviewer

Non working overhead console display

Toyota has refused to acknowledge that the breakdown of the unit is a cronic problem that effects apparently all tacoma's that have the overhead temp/ compass display. according to the service people at the dealership ,the design allows the heat to build up after a few years and destroys 2 resisters ,preventing the unit from working. The dealer says they can only replace the entire unit ,rather than repair it, and charge "a lot of money for a 10 minute labor job". I don't think that's fair and Toyota should make good on a poor design,defective unit.
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#1493175 Review #1493175 is a subjective opinion of poster.
Stone Mountain, Georgia
Stone Mountain Toyota Pickup Truck Repair

Stone Mountain Toyota won't leave their chairs to sell a car

Showed up at around 6PM (they're open til 8pm) 1/144/16 to look at a new Rav 4 to replace our OLD Rav 4; pulled up right in front of the front door. No one came out to greet us or show us around. We found some cars on our own but they were all "special cars" that had dealer add-ons adding about $2K to the price we wanted. No sales person showed up. We looked around and waited for around 15 minutes, then we lost patence and left - but not before ducking into the office where there were staff sitting around doing nothing and a woman was messing around with fruit baskets. We told the very large manager that we had been there and were leaving and his only excuse was that he "didn't know" we were there - despite the fact that we had parked no more than 10 feet from their front door. We had driven especially to Stone Mountain Toyota because they are where we get the car serviced and we felt some kind of mistaken misplaced loyalty to them. They must be doing real well if they can slag off $25K in business.
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#771129 Review #771129 is a subjective opinion of poster.
Lawrenceville, Georgia
Reason of review
Poor customer service
New Reviewer

Unhappy Toyota Avalon owner

My 2007 Avalon appears to be idled too high and it sounds awful. When I'm slowing down or stopped in traffic it surges and jerks forward on its own. The dealer says nothing is wrong but I'm afraid I will hit someone or something some day. The Service department at Stone Mountain Toyota sucks. I wouldn't advise anyone to buy their maintenance agreement because it's not worth it. They are in the business of selling cars only...and they could care less about service, quality, or repeat business. My advise to anyone seeking to buy a car is to stay away from STONE MOUNTAIN TOYOTA!!
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#273346 Review #273346 is a subjective opinion of poster.
Lithonia, Georgia

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