Stone Mountain Park Reviews
Stone Mountain Park Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stone Mountain Park reviews indicate a 1.8 star rating from 2 reviews with mostly dissatisfied customers, citing poor customer service and issues with discounts and special offers; price level reported as medium.
Key Takeaways for Future Customers
- Expect difficulty reaching staff by phone and limited help for inquiries about activities.
- Be prepared to request refunds for canceled attractions and follow up persistently.
- Plan for modest pricing but possible extra fees and limited value from offers.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive phone lines and poor customer service.
- Refunds not processed promptly after cancellations, causing dissatisfaction.
- Safety signage and staff response concerns during incidents on attractions.
Positive Feedback
Some staff provided kind initial first aid assistance, but overall praise is limited in the reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stone Mountain Park reviews indicate a 1.8 star rating from 2 reviews with mostly dissatisfied customers, citing poor customer service and issues with discounts and special offers; price level reported as medium.
Key Takeaways for Future Customers
- Expect difficulty reaching staff by phone and limited help for inquiries about activities.
- Be prepared to request refunds for canceled attractions and follow up persistently.
- Plan for modest pricing but possible extra fees and limited value from offers.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive phone lines and poor customer service.
- Refunds not processed promptly after cancellations, causing dissatisfaction.
- Safety signage and staff response concerns during incidents on attractions.
Positive Feedback
Some staff provided kind initial first aid assistance, but overall praise is limited in the reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nobody answered my call
The reviewer tried to contact the company before posting this review.
- - Refund requested for 7 group tickets for the combo Christmas lights package.
- - Sleigh ride was canceled before park entry and we were not notified of a time.
I need a refund for 7 group tickets that were purchased on Christmas Eve for the combo Christmas lights package. The sleigh ride was cancelled before we got to the park, and we never made it into the park. I wasn't notified about a certain time!
Boating
The reviewer tried to contact the company before posting this review.
- - Menu lacks boating option; general info path hangs.
- - No contact info for equipment, costs, or park directions.
- - Feedback process is lengthy.
The menu didnt have the option when I tried to push a general option it hung up. Theres lots of information about boating and kayaking at Stone Mountain, but no where to call to find out how to get the equipment or how much it costs, or where to go when she get inside the park when I did call and gave me a menu without an option for boating and then when I push the general information I just hung up on me.
Now its making me right this long long long long thing to get feedback. This is not very helpful, this is not very helpful, this is not very helpful.
Preferred solution: Information about boating in kayaking
User's recommendation: Don’t try to call for information
Buford, Georgia
Cost to much money for family fun. Used to be able to take a pinici, go to sit on ground and watch the lazer show. Greed by fulton and atlanta. This is a state park. .
Creed by park. Should only be entrance fee,.
People could picnic in park and watch lazer show. Greed@!!
User's recommendation: Don't go until they cut out nonsense. Charge car entrance only. Boycott !!!!!
No reply from the Company
- - New Year’s Eve trip; mother injured on Snow Mountain walkway at 3:30 pm.
- - Aid questioned us; language barrier and crying hindered explanations.
Me and my family from Brazil went to the park to spend the New Years Eve. While we were there, my mother (64yo) had an accident at the moving walkway (very poorly signaled) on the Snow Mountain attraction, around 3:30pm.
The first help that came from the park I really appreciated, they were very kind and supportive, but when the first aid team came, one of them started to make many questions and I started to answer once my mom doesn't speaks English. My understanding was 100% but my speaking is not that good, added to the fact that I was crying and nervous, I felt difficult to explain exactly what she was feeling, this guy started to laugh and mock with the others like we weren't next him, instead effectively helps, it makes me feel really upset and disappointed.
We spent around 2 hours over there and had to leave the park to take my mother to the hospital and, since me and my family couldn’t enjoy our day at the park, we required the refund of the tickets, was suppose to be a happy and enjoyable day but everything went wrong! They didn't give us the refund and even a simple answer, again Stone Mountain showing us that they don't care about tourists/consumers.
Preferred solution: Full refund
Brands Related to Stone Mountain Park
Companies Similar to Stone Mountain Park
Callaway Resort and Garde...
Atlanta Parent
Georgia Aquarium
“My overcharges have not been returned to me. Please review the first letter I sent to you: $50 and $30.“
Vibee
“Want to get 4 ticket package for March 28. I have a question about seats before I order the package for 4“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation