Stokes
Stokes Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stokes has 2.7 star rating based on 6 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: No pros yet.
Cons: No contact number, No customer service, No order update.Recent recommendations regarding this business are as follows: "Beware", "No recommendation", "Do not shop online . go to store in person if possible. I shops online a lot but this sight is not user friendly. I notice mistake as the total appeared and tried immediately to cancel but no cancellation button It’s the next day and cannot reach a person on phone to speak to . that’s why I am here writing this text. Great company and fast to take your money but like pulling teeth to get a person to help you after the sale. I was online to purchase a food mixer (1 only) but I am going to stick to Amazon and order one there . give me my dame refund. You already received the money … I just got off the phone with my Visa provider!", "Don’t buy from them.", "Absolutely do not shop with Stokes online!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stokes has 2.7 star rating based on 6 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: No pros yet.
Cons: No contact number, No customer service, No order update.Recent recommendations regarding this business are as follows: "Beware", "No recommendation", "Do not shop online . go to store in person if possible. I shops online a lot but this sight is not user friendly. I notice mistake as the total appeared and tried immediately to cancel but no cancellation button It’s the next day and cannot reach a person on phone to speak to . that’s why I am here writing this text. Great company and fast to take your money but like pulling teeth to get a person to help you after the sale. I was online to purchase a food mixer (1 only) but I am going to stick to Amazon and order one there . give me my dame refund. You already received the money … I just got off the phone with my Visa provider!", "Don’t buy from them.", "Absolutely do not shop with Stokes online!".
Consumers are not pleased with Location and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hello i am brought a blender in your store stokes .They give me a receipt and now this receipt i am losted . the date of 8 march 2025 i am brought this stokes blender .Can you give me recipient please
Hello i am brought a blender in your store stokes .They give me a receipt and now this receipt i am losted . the date of 8 march 2025 i am brought this stokes blender .Can you give me recipient please . this is my email ( malihakhanmalihakhan@***l.
Preferred solution: Reacpt
Warranty replacement
XXXXXcxcc
Im annoyed and want to talk to a human
This is annoying
The clerks at Place Versailles are annoying
Preferred solution: Replacement
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncomplete order delivered
Contacted many times; no reply
***
Worst service ever experienced. Four weeks, many attempts to connect.
No reply to 2 tickets provided to me.
Only received 1/2 of my order. Only received 5 out of 10 French presses.
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy from Stokes
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Retour un produit
Hello,
I'd like to return a kettle I bought the other day because it is not a kettle-thermos. The product was not used and is in the original box.
Can I return it to any Stokes outlet?
User's recommendation: No recommendation
Over charge on visa order
I order I item and am charged for 21 an item priced at$ 101.00
I have been charged
$2,441.47 Please refund this
User's recommendation: Do not shop online .. go to store in person if possible.. I shops online a lot but this sight is not user friendly.. I notice mistake as the total appeared and tried immediately to cancel but no cancellation button It’s the next day and cannot reach a person on phone to speak to .. that’s why I am here writing this text.. Great company and fast to take your money but like pulling teeth to get a person to help you after the sale.. I was online to purchase a food mixer (1 only) but I am going to stick to Amazon and order one there .. give me my dame refund.. You already received the money … I just got off the phone with my Visa provider..!!!!!
Richmond, British Columbia
Bad Service.
Lied about paying shipping for the return. Package returned staying store was closed.
Wrote them about the shipping and they never answered me. Now I am out of the shipping both ways. I did not accept the package back.
Just dont buy from them they are terrible.at least they returned my money for the purchase. Just bad.
User's recommendation: Don’t buy from them.
Rimouski, Quebec
Retour
Aucun suivi aucune réponse aucun intérêt zéro service à la clientèle
Impossible de communiquer avec quelquun même le vendeur a essayé de rejoindre quelquun pendant plus de 90 minutes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSets de vaisselle sous garantie
Stokes n'honore pas ses garanties maison en ce qui a trait à ses propres produits.Buyers beware!
Bonjour,
Depuis le 27 avril dernier que ma demande vous a été envoyée via votre site internet, et un seul courriel assurant un suivi qui jamais fait ma été envoyé.
Vous trouverez les détails sous les numéros de billets suivants :
275786
275787
275788
275789
Ci-jointes, encore une fois les pièces justificatives.
Une réponse serait appréciée,
Bruno
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order not shipped
Company fixed the issue and I have been provided with full refund. The issue was resolved through the merchant, Sezzle, not Stokes. But at least I got my money back.
Its been a week since I ordered from Stokes, and no update on my order. I tried to contact them via chat, and I could only speak with a bot as I was told twice that a human representative wasnt available.
I tried calling using the number I found here, but that is for their offices. I will try email next, but I have a bad feeling about this.
- No pros yet
- No contact number
- No order update
- No real person to follow up with
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer beware. Do not shop here!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not received
I placed an order online and was excited to receive it; however, it never arrived. I've been trying to contact Stokes for a week now, and there has been no response.
There is no way to contact them through phone since they don't have a phone number listed. Their chat option is always closed, and there is no way to connect with a live agent, and emails are not responded to. I have emailed them at least eight times in the span of a week, and there has been no response whatsoever, even though their generated reply email says someone will contact me within 48 hours.
If they do not reply soon, I will be filing a chargeback with my credit card, as this is ridiculous! Terrible customer service!
User's recommendation: Absolutely do not shop with Stokes online!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been waiting 3 weeks for a reply
No reply for 3 weeks. My order was for 10 items I only received 5. Very disappointed.
No one replies even to ticket numbers they generate. Ive sent numerous emails; calling does not appear to be an option.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor service
Company fixed the issue and I have been provided with apology. I brought the items I purchased online to one of their stores, explained the situation and they gave me a refund.
I had ordered four items from Stokes, and payment was made through Sezzle. My order was never received nor was any update provided.
I had to go through Pissed Consimer to get a response, and they ended up cancelling my order. Unfortunately, I only received a refund for one item so now I have to chase for the other three. So frustrating. Im trying to shop Canadian to support businesses here, and this is my experience so far.
Nice job, Stokes. You messed up majorly!
Return kettle
I paid 100$ for the kettle it's only 2 years that I have it and water leaks from everywhere...I would like a refund.. and I already bought another one thinking that it's probably that defect on that one only... I love the kettle ...if it happens again I will bring that one back and will not buy another one
User's recommendation: Make sure to keep the bill
Compliment
Hello, I want to file a complaint against the manager and staff of Stokes Charlottetown. I bought a Dessert Plate, number four, and other items worth $75.44.
After several days, I returned to return them because they were not suitable for me. The manager treated me in an unkind manner and claimed that she does not return items if they are final sale items. When I purchased them, I asked the employee in cash if I could return them and she told me yes, but when I returned to return them, she evaded this and refused to return them and treated me in an unkind manner at all, which left a bad impression on me.
Therefore, I hope that the management will be fair to me and return these items with an apology from the employee responsible for this. I thank you for your understanding and I hope that you will pay attention and address this complaint
I’m trying to order something and it’s one price...
I’m trying to order something and it’s one price on the advertisement and when I go to check out it’s a different price trying to find a contact number to call for assistance
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same thing for me no shipping after 9 days.
After posting here, my order was cancelled, but I only see a refund for one of the four items I ordered. Now I need to chase for the other three. So much for ordering Canadian!
I spoke with Sezzle, which is how I was making payment, and they resolved my issue. If it hadn’t been for them, I’d likely still be chasing Stokes.