Can't seem to order parts correctly and won't take responsibility for their errors

My Mazda CX9 was involved in an auto accident over Memorial Day weekend. The body shop doing the work has needed to order the parts through Stokes Mazda. After misplacing the original order for a major part, then that part being on national backorder, then sending the wrong part (a different part) they now realize that the part I actually need isn't available and needs to be manufactured. ETA August 17 -- 85 days after the part was originally ordered. The car has been towed from the body shop to Stokes Mazda where it now rests comfortably TWICE!! I will hit my auto insurance car rental coverage limit of $1000 (usually more than adequate coverage for any collision) tomorrow. I have been paying a nominal portion of the car rental for 55 days and will assume full responsibility for rental car beginning tomorrow, until the repairs are completed -- another 30 - 45 days if I am to believe these people. I need a car to work! According to the body shop, based on the original estimates for parts to arrive they received from Stokes I should have had this vehicle back 3 weeks ago. Worst case, by 4th of July. When I called Stokes Mazda and explained the situation to see if they would be able to help out with a loaner vehicle until the parts were received and repairs made I was essentially told it's not a warranty problem, "not my problem", it's an insurance problem. When I asked the Parts Director if he saw this as a Customer Service issue given the errors made in ordering parts, he said no and referred me to "corporate". Not sure how this isn't seen as a customer service issue. While I get that the dealership can't take responsibility for backorders/stock issues, I fully expect them to take responsibility and make things right for losing the order and then sending the wrong parts. Hoping that "corporate" is able to help out. I purchased the vehicle at Stokes Mazda in January too. Won't likely make that mistake again.
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1 comment
#962907

stokes Mazda is not a dealership I would ever do business with again. They lie and cheat honest hardworking people out of their money .They will promise you one thing but never deliver on any of promises they make.

There is a special place in *** for people like that. but luckily for me I will not have the spend eternity with the general manager of stokes Mazda on Ashley phosphate rd in north Charleston SC because thank you Jesus for being my personal Lord and savior and will be headed in the other direction.

ID
#430342 Review #430342 is a subjective opinion of poster.
Location
Charleston, South Carolina
Loss
$890

Wynns warranty, What a RIP OFF

I was forced to purchase a Wynns Warranty at the time I purchased my car. I had to pay $1200. I owned my car for 6 months and the motor blew. The garage that I brought it to Stokes Mazda in Charleston South Carolina said the oil gaskets were bad and it looked like I dumped fresh oil in before I brought it to them. I had just had an oil change 3 weeks prior and can prove it but Wynns warranty refused to pay and would not listen to me. Gaskets don't go bad in 6 months. I'm stuck with a car that I owe $8340 on and no motor.
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1 comment
#260310

I'm sorry for the trouble you've gone through with your vehicle. Did you purchase the vehicle from Stokes Mazda, or just have it serviced there?

ID
#226602 Review #226602 is a subjective opinion of poster.
Location
Columbia, South Carolina

About

Stokes Mazda Warranty
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Summary

Stokes Mazda is a Mazda retailer located in Charleston. Stokes Mazda is one of the most well-known Mazda retailers in South Carolina. Stokes Mazda provides both new and pre-owned vehicles. Besides vehicles, Stokes Mazda also offers a wide range of accessories and parts. If you are dreaming about buying a car, Stokes Mazda is one of the best choices to make. Many years of experience have made Stokes Mazda one of the best car dealers to deal with. Thousands of customers have already made sure that Stokes Mazda is worth dealing dealing with. Looking for a car? Stokes Mazda is what you need!

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