STI Moving and Storage Reviews
STI Moving and Storage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative with recent recommendations calling STI Moving and Storage Not trustworthy and reviewers citing poor customer service and a high price level. STI Moving and Storage reviews include complaints about exchange, refund and cancellation policy and billing concerns.
Positive Feedback
Few reported positives; no specific praise in provided reviews, only clear expectations about service scope and pricing.
Negative Feedback / Risk Areas
- Customers report poor customer service and communication.
- Complaints about exchange, refund and cancellation policy and billing issues.
- Operational failures such as leaving a piano in the basement after moving.
- Concerns about staff professionalism and clarity during moves.
Key Takeaways for Future Customers
- Check STI Moving and Storage customer complaints and ask for written confirmation of scope before hiring.
- Confirm policies on refunds and cancellations and get detailed pricing up front.
- Document special items and required maneuvers to avoid surprises during the move.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative with recent recommendations calling STI Moving and Storage Not trustworthy and reviewers citing poor customer service and a high price level. STI Moving and Storage reviews include complaints about exchange, refund and cancellation policy and billing concerns.
Positive Feedback
Few reported positives; no specific praise in provided reviews, only clear expectations about service scope and pricing.
Negative Feedback / Risk Areas
- Customers report poor customer service and communication.
- Complaints about exchange, refund and cancellation policy and billing issues.
- Operational failures such as leaving a piano in the basement after moving.
- Concerns about staff professionalism and clarity during moves.
Key Takeaways for Future Customers
- Check STI Moving and Storage customer complaints and ask for written confirmation of scope before hiring.
- Confirm policies on refunds and cancellations and get detailed pricing up front.
- Document special items and required maneuvers to avoid surprises during the move.
Homer Glen, Illinois
Left my piano in basement - 26 Stairs away
- - Customer says they weren't told pianos can't be moved up stairs, per driver.
- - They plan to contact the BBB and inform their real estate agent.
Please listen to what I am saying. I have stated in every one of my emails that I should have been told in advance that your company does not move pianos up more than a few stairs, as confirmed by your driver and that point has never been acknowledged. You will tell your next victim the same thing when they ask.
A piano mover uses a grand piano skid. I see the roadies move them up and down all the time.
This has nothing to do with taking a window out and renting a crane or any of the other incomprehensible comments Sasha made in broken English. What a *** The stairs are plenty wide and the turn at the top will not be a problem for whomever I hire to bring it up thirteen stairs from the basement and then the thirteen stairs you were supposed to traverse.
I will contact the Better Business Bureau and leave a bad review, although I am certain that means nothing to you. I will be sure to let my real estate agent know what a bad experience I had, too.
User's recommendation: Not trustworthy
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