2 TOTAL REVIEWS
1 ISSUE RESOLVED
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQVerified Reviewer Junior Reviewer
Resolved: Friendly Folks. Just Don't Much About Replacing Airbags
Update by user Apr 23, 2019
I asked to have the manager check over the car. He found that a tube for air flow had been bent when replacing airbag.
New part is on order. With the manager directly involved, this will be fixed.
Original review posted by user Apr 21, 2019My husband owns an Outback and had an airbag replaced in late March under a recall. I own an Impreza and had an airbag replaced in early April. under a recall. It was very difficult to get appointments. There's a central operator who has to funnel the calls to the service dept. and they're rarely able to pick up. The calls go back to the operator who offers to take your name and phone number for a call back. I learned, after many phone calls and visits to the dealer that it's best to simply drive on down w/o an appointment. Rather cumbersome system and the service dept. is rather chaotic -- one nice person looks you up in their system. They've had a tough time finding me because they couldn't seem to update my phone number. I finally persisted in person that they do that right then; make the change. I grew weary of giving my defunct phone number and it's getting hard to remember it after 1.5 years. While replacing the Outback airbag, the dash got scratched up. Stewart ordered a whole new dash. After the new dash was put in a few weeks later, the tech realized some of the new chrome was slightly damaged and ordered a replacement for the replacement. Waiting for that. When my husband left the dealer with the new dash, his radio would not turn on. He went back and had the radio hooked up. After the Impreza airbag was replaced, I realized when turning on the fan, a few days later, there was no air coming out of the vents. It wasn't easy to get through on the phone to make an appointment but I finally did. The vents were hooked up. I felt air coming out. A few days later, the spring weather warmed up and I turned on the A/C. I realized cold air would come out only at the floor where I don't want it and other mix ups with the venting system. I went back, the tech apologized and rehooked up vents. I checked each setting: defrost, upper, feet on the various vents on my side of the car. All worked. Yesterday, while cleaning the passenger mat, I saw 2 dangling wires. After testing this and that, I realize defrost air isn't coming out on the PASSENGER side. I'll head back for the 4th time -- this time I will begin with the service manager. In all, assuming that my issue is resolved on this next trip and that the Outback replacement piece for the replaced dash are fixed, this will be 8 trips to the dealer to replace 2 airbags.
- Friendliness of staff
- Sloppy service resulting in multiple trips for the same issue
Reason of review
An apology from the service manager. A complete check of my venting system by a supervisor tech. A few free car washes. My husband got one on each return trip. I did not.
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