Stew Hansen Chrysler Dodge Jeep Ram FIAT
Stew Hansen Chrysler Dodge Jeep Ram FIAT Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stew Hansen Chrysler Dodge Jeep Ram FIAT has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, with recommendations to "Go somewhere else." Customers cite poor customer service, limited product diversity, and a high price level.
Positive Feedback
No positive comments appeared in the available review; loyalty to older vehicles was noted by the reviewer.
Negative Feedback / Risk Areas
- Dealer reviews mention rude interactions with a service manager and disrespect toward customers.
- Customer complaints include a $225 diagnostic or service fee charged even when work isn’t completed, raising billing concerns.
- Poor resolution practices and limited parts availability at the dealership were reported.
Key Takeaways for Future Customers
- Read Stew Hansen Chrysler Dodge Jeep Ram FIAT reviews and verify service fees and refund policies before booking.
- Expect possible high pricing and consider alternative dealers if parts or fair customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stew Hansen Chrysler Dodge Jeep Ram FIAT has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, with recommendations to "Go somewhere else." Customers cite poor customer service, limited product diversity, and a high price level.
Positive Feedback
No positive comments appeared in the available review; loyalty to older vehicles was noted by the reviewer.
Negative Feedback / Risk Areas
- Dealer reviews mention rude interactions with a service manager and disrespect toward customers.
- Customer complaints include a $225 diagnostic or service fee charged even when work isn’t completed, raising billing concerns.
- Poor resolution practices and limited parts availability at the dealership were reported.
Key Takeaways for Future Customers
- Read Stew Hansen Chrysler Dodge Jeep Ram FIAT reviews and verify service fees and refund policies before booking.
- Expect possible high pricing and consider alternative dealers if parts or fair customer service are priorities.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Service Manager Needs Service Training
- - Toby, the service manager, was disrespectful.
- - A $225 fee was charged even when no work was done.
- - I will not return or recommend this dealership.
I have a 21-year-old Dodge that we like to keep running for sentimental reasons and heard about a Dodge dealership that could fix my minivan. Well, Toby, the "Service" Manager does not have any trouble disrespecting those old-timers or blue collars as he judges your entire character on what kind of vehicle you drive.
The problem I have with Toby is that he not only perceived me as someone who was attempting to get something for free...like the people who order Doordash and then cancel because they didn't enjoy it or just didn't want to pay for a product they received.
In my case, it is more than that. I brought my van in thinking that since it is a dealership it would most likely have the part I need that I can't find at my local O'Reilly's, and I would have them do the work. Well that wasn't the case, What irritates me is that they charge that fee regardless of if they complete work for you OR NOT. It is absolutely insane!
So, I don't only get my car fixed, but now I have to pay $225 for some expertise without anything to take with me? WOW.
So, the problem was clear to me when I asked Toby to please waive or at the very least, discount me this one time. He would not budge and became very condescending, and quite frankly, rude. That fee had to be challenged by others and it is complete profit.
Well I don't know about you, but that's an awful lot of money to shell out for not fixing an issue.
At the end of the day, I was most upset and disappointed at Toby's sort of sarcastic and quasi-unprofessional tone. What I was trying to do turned into something way outside the realm and no purpose was served, and the only resolution is to go and pay the piper. Maybe Toby should work on his level of customer service, be a more transparent individual and treat his brand-loyal customers better because there are many other options to choose from and at this moment in time, dealerships need as many customers as possible. It's about treating your customer right every single time and at least an attempt to make them feel valued before they leave...I can guarantee I will never make the mistake of choosing this dealership again and will inform all of my customers why not to choose them.
If you can't provide excellent service to people, listen to customers and participate in resolving the issue equitably and professional, loss they won't come back...and that's a loss in my book. Go
- Lack of customer service transparency and flexibility
Preferred solution: Full refund
User's recommendation: Go somewhere else.
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