Mao L

Engine problem

took my 2013 xtrek in to get engine recall work done on 7/1/2019. Steven's creek subaru was backed up so i got a loaner and my car was left there. after 1 month, my service advisor (Deanna) emailed me a list of items she recommended to have service total $4296. one of the service on the list was a timing cover gasket which was $1765. another one was the axel, which i asked to fix. after i received my car back in August, the car did not seem to have any adverse driving condition. around October, i got a check engine light on with stability control and cruise control light. checking online, some people stated that it may be the gas cap. i resetted the gas cap and the lights went away. after a month, it the same lights came back on. i went to a subaru dealer and bought a new gas cap and it resolved the issue for about a month and then the lights come on again but this time, there was knocking issue coming near the driver side. that's when i took to Steven's creek service. An adviser came and i told him the issue and after hearing the knocking, he told me that he is almost certain that a new engine block is needed ranging from $7-$7.5k. i asked if it had anything to do with the recall work and he said it was highly unlikely. i also asked if the timing was not set correctly and he said it has nothing to do with timing since they do not need to open up the timing cover. He then told me that it will cost $1500 to do a tear down and i would have to pay for it, unlikely it was issue by the recall work, which he is almost certain that its not by just hearing the sound. at this point, i wasnt willing to pay $1500 to find out that i need to pay another $7k for the engine work. i will take to another subaru service for a second opinion.
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  • Reliability

Preferred solution: its hard to believe that Suabaru engine only last 117k miles, which is what is on my car.

Samiya Kpg
map-marker San Jose, California

Subaru released a car with out any lender aproval and high

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Subaru at stevens creek blvd. In san jose ca intimidated a potential customer in signing the contract of purcahase in poor quality conditions a car that was not picked nor given an option of seeing options they collectes the money made her sign the lease took 2 4 hrs to give her a car with no option to pick. She was pushed to leave with the car and in poor quality and cleaness and scratch inside and outside not cleaned interior dog hair when she is allergic to dogs. We went in to the subaru to let them know the next day and just walked out and said im done i wont give you informatuon in the two aprovals we wanted to letthe lender the condition of the car and we werent happy with how the processed and customer service experience was horrible. So basically they are releasing a car with out any lender aproval yet customer not happy at all with the car she was pushed to leave in.
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Reason of review:
Bad quality

Service manager excused and refused to see customer

I was at Subaru Steven Creeks, Santa Clara, CA around 10am 12/16/17 for 60K-mile service. I was promised to have my car done around 3pm. Around 3pm, they told me that I needed to wait for another 2hrs because they couldn’t open the spark plug. I requested to speak to Ron, service manager. He excused and sent another service advisor. Today 1/16/18, I came back because the car didn’t work properly after the service last month. I requested to speak to manager Ron. Again, he excused and sent someone else. I was wondering if that’s the way Subaru train managers to be that way. I dread to buy another Subaru and come back to this dealer. Thank you for listening.
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Reason of review:
Bad quality

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