Steven Alan
Steven Alan Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Steven Alan has 3.3 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Please check and re-check orders. Their system has glitches!".
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Steven Alan has 3.3 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Please check and re-check orders. Their system has glitches!".
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
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Verified Reviewer |
Brooklyn, New York
Return
I ordered Women's Kyrgies low back shoes, Order # 17247, which arrived yesterday. But they are size 10.5-11, and I ordered 9.5-10.
The email you sent confirming my order also says 10.5-11, but there's no way on earth I would have ordered this size. When I look at the place where one orders the product to put it in the cart, I now see that 10.5-11 is the default size and the form must have reverted to that size despite my clicking on 9.5-10. I am 100% certain, I clicked on 9.5-10 because I was delighted to see that option which, is exactly my foot size.
I realize I should have checked the order confirmation email, but really, I did NOT click on the larger size and now I'm stuck with a pair of shoes way too big for me and must pay to ship them back to you. If you would waive the shipping, I will order the correct size, but if not, don't think I can pay for both the new shoes and shipping.
I am a frequent and loyal customer of Steven Alan, and it bothers me that I should have to swallow this problem which is the result of how your order page is set up.
Please advise,
Katherine Jackson
Preferred solution: I would like the company to pay for return shipping in which case I will exchange this product for a smaller size.
User's recommendation: Please check and re-check orders. Their system has glitches!!
Columbia, Maryland
Replacement Strap for Kate Convertible Backpack
I emailed 9/3/19 regarding the possibility of purchasing a replacement strap that has been misplaced for my Kate convertible backpack in rose gold. I tried calling the customer service number but the call couldn't be completed.
Please let me know if it's possible to get another strap so I can wear the bag as a backpack. Thank you.
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