Steven Alan
Steven Alan Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.3 star rating based on 1 customer review. Consumers are mostly neutral. Recent recommendation: "Please check and re-check orders. Their system has glitches!". Website and diversity of products are highlighted; price level is high.
Key Takeaways for Future Customers
- Check order confirmations carefully to avoid order form glitches.
- Expect higher price points and a diverse product selection.
- Be prepared for possible delays in exchanges and refunds when shopping Steven Alan reviews.
Negative Feedback / Risk Areas
- Recurring customer complaints about order system reverting to default sizes.
- Issues with returns, exchanges and refunds and unclear cancellation policy.
- Poor customer service responsiveness and potential return shipping costs.
Positive Feedback
Reviewers value the website experience, product diversity, and many cite loyalty to the brand despite return and customer service concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.3 star rating based on 1 customer review. Consumers are mostly neutral. Recent recommendation: "Please check and re-check orders. Their system has glitches!". Website and diversity of products are highlighted; price level is high.
Key Takeaways for Future Customers
- Check order confirmations carefully to avoid order form glitches.
- Expect higher price points and a diverse product selection.
- Be prepared for possible delays in exchanges and refunds when shopping Steven Alan reviews.
Negative Feedback / Risk Areas
- Recurring customer complaints about order system reverting to default sizes.
- Issues with returns, exchanges and refunds and unclear cancellation policy.
- Poor customer service responsiveness and potential return shipping costs.
Positive Feedback
Reviewers value the website experience, product diversity, and many cite loyalty to the brand despite return and customer service concerns.
Turn one complaint into a collective action
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Verified Reviewer
Return
- - Order 17247 arrived in size 10.5-11 instead of 9.5-10.
- - Page defaulted to 10.5-11, causing the mixup, and shipping waiver requested for the exchange.
I ordered Women's Kyrgies low back shoes, Order # 17247, which arrived yesterday. But they are size 10.5-11, and I ordered 9.5-10.
The email you sent confirming my order also says 10.5-11, but there's no way on earth I would have ordered this size. When I look at the place where one orders the product to put it in the cart, I now see that 10.5-11 is the default size and the form must have reverted to that size despite my clicking on 9.5-10. I am 100% certain, I clicked on 9.5-10 because I was delighted to see that option which, is exactly my foot size.
I realize I should have checked the order confirmation email, but really, I did NOT click on the larger size and now I'm stuck with a pair of shoes way too big for me and must pay to ship them back to you. If you would waive the shipping, I will order the correct size, but if not, don't think I can pay for both the new shoes and shipping.
I am a frequent and loyal customer of Steven Alan, and it bothers me that I should have to swallow this problem which is the result of how your order page is set up.
Please advise,
Katherine Jackson
Preferred solution: I would like the company to pay for return shipping in which case I will exchange this product for a smaller size.
User's recommendation: Please check and re-check orders. Their system has glitches!!
Replacement Strap for Kate Convertible Backpack
- - Emailed 9/3/19 about replacement strap for a rose gold Kate backpack; phone support unavailable, requesting another strap to wear as a backpack.
I emailed 9/3/19 regarding the possibility of purchasing a replacement strap that has been misplaced for my Kate convertible backpack in rose gold. I tried calling the customer service number but the call couldn't be completed.
Please let me know if it's possible to get another strap so I can wear the bag as a backpack. Thank you.
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